Order Management & Retail: A Love Story (Or: Key Findings from the 2021 OMS Wave)
Forrester IT
APRIL 28, 2021
2020 was the year that every digital business fell in love with their OMS. With the pandemic exacerbating the need for diverse and effective fulfillment options, retailers and vendors were forced to innovate – and innovate quickly. As a sign of the times: A year ago, there were a handful of little-known “curbside pickup providers.” […].
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