Empathy Is The Best Gift You Can Give Your Loyal Customers This Holiday Season
Forrester IT
NOVEMBER 12, 2020
This holiday season, maintaining (and tapping into) your customers’ loyalty has never been more critical. As you plan for holiday shopping – and the inevitable returns that will follow in January – loyalty marketers must: Show, not tell. It’s a stressful time under normal circumstances, but now we’re living in a year-long anxiety attack for […].
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