Fri.Sep 03, 2021

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Cancel the “Cost Center” Culture In Customer Service

Forrester IT

In my past 30 years in the contact center industry at organizations like RingCentral, Genesys, 8×8, and IBM, I’ve watched the same movie over and over and over again…too many contact centers are laboring under the tyranny of being a cost center with schizophrenic goals of making customers happy while “doing more with less”. This […].

IBM 508
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CompTIA Network+ N10-007 vs. N10-008: What’s the Difference?

Association of Information Technology Professional

The new CompTIA Network+ validates the technical skills needed to securely establish, maintain and troubleshoot the essential networks that businesses rely on.

Network 263
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Trending Sources

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6 cybersecurity training best practices for SMBs

Tech Republic Security

Cybersecurity training is not the same across all companies; SMB training programs must be tailored according to size and security awareness. Here are an expert's cybersecurity training tips.

Training 215
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Windows 365 Cloud PC Audit Logs

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link]. and Facebook Page to get the latest updates. [link]. Read More. The post Windows 365 Cloud PC Audit Logs appeared first on HTMD Blog #1 by Anoop C Nair.

Windows 215
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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How to install fail2ban on Rocky Linux and AlmaLinux

Tech Republic Security

Fail2ban should be on every one of your Linux servers. If you've yet to install it on either Rocky Linux or AlmaLinux, Jack Wallen is here to help you out with that.

Linux 193
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Windows 10 21H2 Deployment Options for Commercial Preview Build

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link]. and Facebook Page to get the latest updates. [link]. Read More. The post Windows 10 21H2 Deployment Options for Commercial Preview Build appeared first on HTMD Blog #1 by Anoop C Nair.

Windows 213

More Trending

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Why Customer Experience is the Driver for Modern Commerce Architecture

Information Week

Since the pandemic, enterprises have upped their digital transformation strategies. To remain competitive today, businesses must adopt a customer-focused architecture.

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GoDaddy Is Giving Texas Abortion Snitching Site the Boot

Gizmodo

After users threatened to boycott the internet domain service GoDaddy for hosting the newly-established tip line that allows Texans to anonymously snitch on private citizens they suspect of performing an abortion after six weeks or anyone who “aids or abets” such abortions in the state, the company abruptly announced… Read more.

Internet 145
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GoDaddy is cutting off Texas Right to Life’s abortion ‘whistleblowing’ website

The Verge

Photo by PATRICK T. FALLON/AFP via Getty Images. In case you haven’t heard, Texas now has a law that makes it illegal for anyone to help women get an abortion after six weeks of pregnancy — and to take advantage of that, the anti-abortion group Texas Right to Life is encouraging citizens to report those people at a dedicated “whistleblower” website, promising to “ensure that these lawbreakers are held accountable for their actions.”.

Groups 145
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Dune Is the Jaw-Dropping Sci-Fi Epic You've Been Waiting For

Gizmodo

Dune feels like a product from another time in Hollywood history. A movie with the scope and vision of modern blockbusters that tells a complex, mature story usually reserved for independent dramas. It’s hugely ambitious, not always straightforward, but accessible and lived-in in a way that makes watching it… Read more.

Film 144
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GEP Procurement & Supply Chain Tech Trends Report

The technological landscape is dynamic and changes quickly. And for procurement and supply chain leaders looking to harness the power of technology to navigate complex challenges and an uncertain business environment, keeping up with the latest trends can be its own obstacle. So, what’s on the technological horizon for procurement and supply chain for the year ahead?

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US judge rules only humans, not AI, can get patents

TechSpot

A court in Alexandria, Virginia, ruled that inventions can only be patented under the name of a "natural person." The decision was made against someone who tried to list two designs under the name of an AI as part of a broader project to gain worldwide recognition of AI-powered inventions.

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Apple delays controversial child protection features after privacy outcry

The Verge

Apple delays controversial child protection features | Illustration by Alex Castro / The Verge. Apple is delaying its child protection features announced last month , including a controversial feature that would scan users’ photos for child sexual abuse material (CSAM), following intense criticism that the changes could diminish user privacy. The changes had been scheduled to roll out later this year.

Apple 141
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Help Identify This Delivery Rider From Wednesday’s Viral Video to Get Them $1,700

Gizmodo

Do you recognize this delivery rider who went viral when the remnants of Hurricane Ida lashed New York on Wednesday, causing historic flash floods that killed at least 28 people in the northeast? There’s $1,700 waiting for that waterlogged rider, whoever they are. Read more.

Video 139
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New study will show misinformation on Facebook gets way more engagement than news

The Verge

Illustration by James Bareham / The Verge. A new peer-reviewed study from researchers at New York University and the Université Grenoble Alpes in France will show that misinformation got six times as much engagement on Facebook as real news, The Washington Post reports. The study looked at posts from the Facebook pages of more than 2,500 news publishers between August 2020 and January 2021.

Study 137
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Stoke Space stakes its claim in the launch industry’s rush to fully reusable rockets

GeekWire

Stoke Space puts its “three-pack” of thrust chambers through a hot-fire test. (Stoke Space Photo). In just six months, Kent, Wash.-based Stoke Space Technologies has turned a blank stretch of ground in Moses Lake, Wash., into a bridgehead for building a fully reusable rocket optimized for satellite launches. “It was barren desert as recently as April,” co-founder and CEO Andy Lapsa told GeekWire, “and we were able to get all of the facilities up and running in order

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The DeanBeat: Will the metaverse bring the second coming of Second Life?

Venture Beast

Linden Lab's Second Life has started a cross-platform payment system called Tilia Pay that can make it more influential in the metaverse era. Read More.

System 145
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Rare, Early Version of the King Arthur Legend Translated by Researchers

Gizmodo

A team of researchers has published a full English translation of an 800-year-old passage from the story of King Arthur. They also analyzed the handwriting and linguistic style of the manuscript, nicknamed the “Bristol Merlin,” to glean information on its origin and history, using an imaging technique called Raman… Read more.

Research 132
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Meet the women making waves in AI ethics, research, and entrepreneurship

Venture Beast

We've been chatting with the winners of VentureBeat's Women in AI awards. Here are the conversations, covering ethics, regulation, and more. Read More.

Meeting 145
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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Astrophysicists Suggest New Place Where Planet Nine Could Be Hiding

Gizmodo

Five years ago, a couple of astronomers declared they had found evidence for another planet in our solar system, a so-called “Planet X.” Though now commonly referred to as Planet Nine, the cosmic object—much bigger than Earth and lurking somewhere in the solar system’s outer reaches—is still very much theoretical,… Read more.

System 130
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What are graph database query languages?

Venture Beast

Graph database query languages are growing, along with graph databases. They let developers ask complex questions and find relationships. Read More.

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5G, industry, and collaboration at the edge

TM Forum

Sponsored by: Red Hat. The next wave of disruptive technologies will blend the physical and digital worlds, writes Chris Wright, Senior Vice President and Chief Technology Officer at Red Hat. As a U.S. West Coast transplant living in New England, I’ve enjoyed exploring the White Mountains in New Hampshire. The highest peak – Mount Washington at 6,288 feet – is home to the “world’s worst weather.” In 1934, the mountain claimed the world record for fastest wind

Industry 100
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Scuti launches rewards-based gamers’ marketplace with mobile game Rock Out

Venture Beast

A new GamesBeat event is around the corner! Learn more about what comes next. EXCLUSIVE: Scuti has launched its rewards-based gamers’ marketplace as well as its first network game Rock Out from developer 20 Below Games. Players will be able to purchase products directly from within their games using the Scuti marketplace, and they can earn rewards… Read More.

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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SaaS adoption is happening faster and slower than you think

Tech Republic Data Center

Commentary: Cloud adoption seems to have hit overdrive, but actual enterprise adoption will take a lot longer, according to Goldman Sachs.

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Mass Effect 5 might use Unreal Engine instead of Frostbite

Venture Beast

For Mass Effect 5, EA and BioWare are strongly considering replacing Frostbite with Unreal Engine, according to multiple sources. Read More.

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New Lord of the Rings Stamps Will Get Your Mail to Mordor

Gizmodo

There are many, many reasons to think about moving to New Zealand. The gorgeous scenery. The wonderful people. The impressive response to the covid-19 pandemic. And, now, add to that list you can send your mail with some of the most gorgeous Lord of the Rings stamps imaginable. Read more.

Film 122
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How Unleash is using open source feature management to make devs more efficient

Venture Beast

Unleash is an open source feature flag platform that promises greater flexibility and control over data and feature management deployment. Read More.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Firefox closes the gap on Edge in the browser market

TechSpot

Statcounter’s report for August shows that while Edge remains in third position behind Chrome and Safari with a 3.56% market share, Firefox has been closing the gap over the last couple of months and is now trailing by just 0.02%.

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Under the hood: 3D graphics engine powers digital twins

Venture Beast

Inside most digital twins you find a 3D graphics engine, a tool growing in popularity, according to a Tech Soft 3D manager. Read More.

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FBI Report Warned Boogaloo Bois Are Buying Amazon Ring Cams in Case They Need to Ambush Agents

Gizmodo

Members of the “Boogaloo Boi” movement in northern Nevada have installed Amazon Ring camera systems in their homes in the hopes that the tech will allow them to ambush any federal agents who come along, according to an FBI memo obtained by the group Property of the People via a Freedom of Information Act (FOIA)… Read more.

Report 112
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AI Weekly: An outline for government regulation of AI

Venture Beast

The Transform Technology Summits start October 13th with Low-Code/No Code: Enabling Enterprise Agility. Register now! Governments face a range of policy challenges around AI technologies, many of which are exacerbated by the fact that they lack sufficiently detailed information. A whitepaper published this week by AI ethicist Jess Whittlestone and… Read More.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.