Thu.Feb 07, 2019

Stop Trying To Be Uber Or Upgrade How You Collect Customer Feedback

Forrester IT

This is part 2 of my blog series on the future of CX measurement (part 1, part 3, and part 4). If you think of the app of ride-sharing giant Uber as an example of how to collect customer feedback, think again. For those who haven’t used it recently, here is how it works. After a […

Tech Startup? Find Out How to Plan Ahead and Avoid Mistakes


Information Technology Blog - - Tech Startup? Find Out How to Plan Ahead and Avoid Mistakes - Information Technology Blog. According to SBA , as many as 50% of the businesses in the U.S. fail within the first five years of their operation.

We Passed “Peak Survey Effectiveness” In CX Measurement — What Now?

Forrester IT

This is part 1 of my blog series on the future of CX measurement (read part 2, part 3, and part 4). CX pros can learn a lot from the inverted U theory. It describes that more is better. until it isn’t. This theory is also called the Yerkes-Dodson law, and Malcolm Gladwell […

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How to Keep Your Website Current


Information Technology Blog - - How to Keep Your Website Current - Information Technology Blog. Small business owners generally understand the importance of having a website to promote their company, and often give considerable resources to setting their sites up when they start their business.

Schema Evolution Patterns

Speaker: Alex Rasmussen, CEO, Bits on Disk

If you want to make your development team squirm, ask them about database schema changes or API versioning. Most development teams struggle with changing database schemas and updating API versions without breaking existing code. Alex Rasmussen is an expert in helping teams through these struggles. His talk will examine database schema changes and API versioning as two instances of schema evolution: how your systems respond when the structure of your structured data changes.

AI Is Not Your Savior In Social Listening

Forrester IT

You’re hearing with increasing frequency that social listening platforms (SLPs) are incorporating artificial intelligence and that AI may eventually unburden humans from heavy social data management and analysis. The reality: This is exaggerated.

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Gen Z: Our Window Into The Future Of Feedback

Forrester IT

This is part 3 of my blog series on the future of CX measurement (read part 1, part 2, and part 4). I recently shared my research on the future of CX measurement in Professor Kay Lemon’s applied marketing management class at Boston College’s Carroll School of Management.

How To Advance Your Career Using Technology


Information Technology Blog - - How To Advance Your Career Using Technology - Information Technology Blog. It’s in your best interest to learn more about what technology can do for you if you have a desire to progress in your career.

The Insights Beat: Quash The Groundhog Day Effect In Your Insights Journey

Forrester IT

It’s early February. Punxsutawney Phil predicted an early spring this year, and there is hope (and warmth) in the air.[i] i] But it’s not always rosy for you as a data, analytics, and insights leader.

Handling Site Metadata with SXA Modules: Part 1

Perficient - Digital Transformation

Background. If you’re using Sitecore 9.0+, chances are high that you’ve heard of or are currently utilizing Sitecore Experience Accelerator to accessorize your instance.

Team Leadership in the Age of Agile

Speaker: Roy Osherove, Technology and Leadership Consultant

Why is implementing new frameworks, from SCRUM to self-organized teams, so much harder than understanding them? Roy Osherove has the solution. Tune in and learn to recognize what state your team is in, to support them accordingly, and to help them adopt the best practices given where they are today.

Social Media Q4 Earnings Roundup: Holiday Ads + Mystery User Numbers

Forrester IT

Ad Revenue “It’s every bit as certain as death and taxes.” Meet Joe Black, 1998). And I’d add “holiday advertising.” Q4 2018 proved yet again that advertisers ramp up their media budgets in Q4 to get consumers to buy those holiday gifts. Facebook, Inc.

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Attack Discovery Software for Telecom Companies


Information Technology Blog - - Attack Discovery Software for Telecom Companies - Information Technology Blog. Ever wonder what secures 4G and 5G mobile networks from attacks? The mobile network around the world is growing, and digital threats are more common than ever.

The Title Machine Learning Engineer Will Start to Disappear

Information Week

We may be at a point in the evolution of machine learning tools where formal education in the field is no longer necessary

The Digital Transformation Success Formula

Future of CIO

The organization or company may be in business for many years but has not matured its management disciplines and structural flexibility. The digital transformation is now spreading rapidly to enable organizations of all shapes and sizes to reinvent themselves.

The Six Principles of Persuasion

Speaker: Michael Carducci, CTO, Mago:Tech

As senior tech leaders, we often fall prey to thinking that a “good idea” and logical case is sufficient to get the desired response and result. We might be trying to get our CEO on-board with investment in a new technology or a rearchitecture effort, or we might want culture or process changes by our team. Our “good idea” is simply the beginning. An idea must be communicated; a case must be made; and ultimately other people must be persuaded to get onboard. Michael Carducci brings a fascinating background to this webinar. He’s a technologist and regularly works to help senior leaders improve their results. He’s also a professional mentalist and has been a student of psychology, human behavior and the principles of influence for nearly two decades.

New Zealand’s New GST Collection Model for Low Value Imported Goods

CIO Dashboard

The latest New Zealand low value imported goods changes are another of many occurring globally in the e-commerce indirect taxes area.

Three Thinking Pillars in Building Digital Boardroom

Future of CIO

The board of directors is the top leadership role for overseeing strategies and steering their organization in the right direction. Leadership is the adventure to explore unknown, have confidence and insight for taking the right path to reach the destination.

Six Trends Moving the Needle in Customer Care: IoT

Perficient - Digital Transformation

Consumers are digitally savvy, well informed, and more demanding than ever. Not investing in resources that digitally transform customer care will become a competitive disadvantage. This series explores six technology trends for delivering smarter and more strategic customer care. Trend #2: IoT Proactively Resolves Product and Service Issues. What if you could anticipate a service issue? The Internet of Things (IoT) is making this a reality.

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The Weekly Insight of the “Future of CIO” 2/7/2019

Future of CIO

Blogging is not about writing, but about thinking, brainstorming, innovating and sharing. The “Future of CIO” Blog has reached 2.8 million page views with 5300+ blog posting in 59+ different categories of leadership, management, strategy, digitalization, change/talent, etc.

Best Practices for Micro-Services Management, Traceability and Visualization

Speaker: Robert Starmer, Cloud Advisor, Founding Partner at Kumulus Technologies

Moving to micro-services, or even working with distributed applications in a traditional environment, brings with it a host of interactions that are often difficult to understand. This session will provide an overview of service mesh, a review of the Istio service mesh itself, and dive into best practices and integration models for integrating the traceability model into a distributed application.

Get TotalAV Essential AntiVirus for $19.99 (80% off)

Network World

The term “computer virus” calls to mind imagery of pathogenic creepy-crawlies bringing down a device’s operating system, their flagella wriggling as they multiply into hordes that infiltrate its chips and wires.

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Handling Site Metadata with SXA Modules: Part 2

Perficient - Digital Transformation

Background. In Part 1 of this series , we extensively covered setting up a Helix-based project to support handling site metadata generation and caching. In Part 2, we are going to bring it to the finish line by adding templates, scaffolding actions, PowerShell scripts, and much more. Let’s get started! Getting Started. Before we actually get to the Sitecore side of things, we still need to do a bit of setup on the project side to ensure that our changes are tracked.

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Get TotalAV Essential AntiVirus for $19.99 (80% off)

Network World

The term “computer virus” calls to mind imagery of pathogenic creepy-crawlies bringing down a device’s operating system, their flagella wriggling as they multiply into hordes that infiltrate its chips and wires.

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Containers: The Basics

Linux Academy

The Container Revolution. Container technology is currently in the process of transforming the way the IT industry does business. Industry pioneers have been using containers for years, and the technology is now becoming widespread. Tools like Docker and Kubernetes have nearly achieved buzzword status, a testament to the growing interest in container technologies on the part of IT professionals. But what are containers? What do they actually do?

Training the next generation of cybersecurity experts

Course Index: IT

England’s Bletchley Park, famous for its World War II codebreaking success, is about to put on display some of the actual Nazi messages it decrypted.

Now It's Time for the Hybrid IT Worker

Information Week

In an era when the glasshouse is gone it's time for a new work structure, with IT staff being stationed closer to the business users they support