Thu.Feb 07, 2019

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We Passed “Peak Survey Effectiveness” In CX Measurement — What Now?

Forrester IT

This is part 1 of my blog series on the future of CX measurement (read part 2, part 3, and part 4). CX pros can learn a lot from the inverted U theory. It describes that more is better. until it isn’t.

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The Title Machine Learning Engineer Will Start to Disappear

Information Week

We may be at a point in the evolution of machine learning tools where formal education in the field is no longer necessary.

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Stop Trying To Be Uber Or Upgrade How You Collect Customer Feedback

Forrester IT

This is part 2 of my blog series on the future of CX measurement (part 1, part 3, and part 4). If you think of the app of ride-sharing giant Uber as an example of how to collect customer feedback, think again. [For those who haven’t used it recently, here is how it works.

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Get TotalAV Essential AntiVirus for $19.99 (80% off)

Network World

The term “computer virus” calls to mind imagery of pathogenic creepy-crawlies bringing down a device’s operating system, their flagella wriggling as they multiply into hordes that infiltrate its chips and wires. And while it’s true that our computers can be infected with literal biological bacteria like staphylococci, per Science Illustrated , the threat of malicious codes and programs intent on corrupting data and files looms far larger: According to a recent study from the University of Maryla

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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AI Is Not Your Savior In Social Listening

Forrester IT

You’re hearing with increasing frequency that social listening platforms (SLPs) are incorporating artificial intelligence and that AI may eventually unburden humans from heavy social data management and analysis. The reality: This is exaggerated. You still need a hefty amount of human involvement to set the rules, train the data, and maintain the platform.

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Now It's Time for the Hybrid IT Worker

Information Week

In an era when the glasshouse is gone it's time for a new work structure, with IT staff being stationed closer to the business users they support.

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Tech Startup? Find Out How to Plan Ahead and Avoid Mistakes

Galido

Information Technology Blog - - Tech Startup? Find Out How to Plan Ahead and Avoid Mistakes - Information Technology Blog. According to SBA , as many as 50% of the businesses in the U.S. fail within the first five years of their operation. When it comes to startups, about 80% are able to survive the first year. With all these odds stacked up against them right from the beginning, many people give up on their dream of being a tech entrepreneur.

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Gen Z: Our Window Into The Future Of Feedback

Forrester IT

This is part 3 of my blog series on the future of CX measurement (read part 1, part 2, and part 4). I recently shared my research on the future of CX measurement in Professor Kay Lemon’s applied marketing management class at Boston College’s Carroll School of Management. (Thank you for the invite!

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How to Keep Your Website Current

Galido

Information Technology Blog - - How to Keep Your Website Current - Information Technology Blog. Small business owners generally understand the importance of having a website to promote their company, and often give considerable resources to setting their sites up when they start their business. Over time, as the challenges of being a business owner take over, the website can get left behind; it’s there, it’s a great site, end of story.

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Social Media Q4 Earnings Roundup: Holiday Ads + Mystery User Numbers

Forrester IT

Ad Revenue “It’s every bit as certain as death and taxes.” (Meet Joe Black, 1998). And I’d add “holiday advertising.” Q4 2018 proved yet again that advertisers ramp up their media budgets in Q4 to get consumers to buy those holiday gifts. Facebook, Inc. (inclusive of its family of products: Facebook.com, Instagram, […].

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Essential Tips to Improve Your Web Design in 2019

Galido

Information Technology Blog - - Essential Tips to Improve Your Web Design in 2019 - Information Technology Blog. Do you need to improve your web design of your website? Would you like to have a web page that helps you convert website visitors into customers? In this post we want to give you some ideas that must be taken into account to improve your web design.

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Get TotalAV Essential AntiVirus for $19.99 (80% off)

Network World

The term “computer virus” calls to mind imagery of pathogenic creepy-crawlies bringing down a device’s operating system, their flagella wriggling as they multiply into hordes that infiltrate its chips and wires. And while it’s true that our computers can be infected with literal biological bacteria like staphylococci, per Science Illustrated , the threat of malicious codes and programs intent on corrupting data and files looms far larger: According to a recent study from the University of Maryla

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How To Advance Your Career Using Technology

Galido

Information Technology Blog - - How To Advance Your Career Using Technology - Information Technology Blog. It’s in your best interest to learn more about what technology can do for you if you have a desire to progress in your career. There are so many different ways you can be using the advancements in technology to your advantage so you can get noticed and stand out from the competition.

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Containers: The Basics

Linux Academy

The Container Revolution. Container technology is currently in the process of transforming the way the IT industry does business. Industry pioneers have been using containers for years, and the technology is now becoming widespread. Tools like Docker and Kubernetes have nearly achieved buzzword status, a testament to the growing interest in container technologies on the part of IT professionals.

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Attack Discovery Software for Telecom Companies

Galido

Information Technology Blog - - Attack Discovery Software for Telecom Companies - Information Technology Blog. Ever wonder what secures 4G and 5G mobile networks from attacks? The mobile network around the world is growing, and digital threats are more common than ever. Positive Technologies has performed audits of SS7 website signaling networks since 2014 and continues to secure next-generation 4G and 5G networks with their PT Telecom Security Assessment.

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The Digital Transformation Success Formula

Future of CIO

The organization or company may be in business for many years but has not matured its management disciplines and structural flexibility. The digital transformation is now spreading rapidly to enable organizations of all shapes and sizes to reinvent themselves. The purpose of such radical digitalization is to make a significant difference in improving organizational efficiency, effectiveness, responsiveness, performance, and maturity.

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Three Thinking Pillars in Building Digital Boardroom

Future of CIO

The board of directors is the top leadership role for overseeing strategies and steering their organization in the right direction. Leadership is the adventure to explore unknown, have confidence and insight for taking the right path to reach the destination. The multiple thinking forces help digital leaders broaden their perspectives of the dynamic digital ecosystem, deepen their understanding of the interconnected nature of the business, with the ultimate goal to steer the business in the righ

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The Weekly Insight of the “Future of CIO” 2/7/2019

Future of CIO

Blogging is not about writing, but about thinking, brainstorming, innovating and sharing. The “Future of CIO” Blog has reached 2.8 million page views with 5300+ blog posting in 59+ different categories of leadership, management, strategy, digitalization, change/talent, etc. The “ Digital Master ” book series includes 27 books to share insight from the multidimensional digital lens and perceive the multi-faceted impact the digital era upon us is making to the businesses and society.

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.