Sun.Aug 26, 2018

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So What is CX Strategy Anyway?

Forrester IT

Talk to 10 different customer experience (CX) professionals and you may get 10 different definitions of what a CX strategy is and what it does. One CX professional from a company with more than $65 billion of funds under management confided in us, “[When we started], we didn’t even know what a CX strategy was […].

Strategy 349
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Recapping the August 2018 DoDIIS Conference

CTOvision

DoDIIS Stands for DoD Intelligence Information Systems. The yearly DoDIIS conference is sponsored by the Defense Intelligence Agency. It is always a great opportunity for intelligence community technologists to come together and learn from another. For those of us in industry or academia it is a chance to learn the mission needs of government organizations […].

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The CIO as “Chief Improvement Officer”: How to Drive Evolutionary Change for Running Digital-Ready IT

Future of CIO

Technology becomes pervasive in the modern enterprise, IT continues to grow in importance to organizations, both operationally and as a competitive advantage. Nowadays, regardless of whether they like it or not, CIOs have to play multiple roles and often get obsessed with many things. One of the most pertinent roles for CIO is to become the “Chief Improvement Officer,” to drive evolutionary change and run digital ready IT organization.

How To 40
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InfoWarCon Will Be 1-3 Nov in Leesburg VA

CTOvision

As an officer in the Navy years ago, InfoWarCon helped me think through emerging trends and gave me (and many others) new mental models for the age of cyber conflict. This was also the place I met many friends who I have continued to learn from ever since. Event leader and founder Winn Schwartau coined […].

Trends 152
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Climbing the Pyramid of Cognitive Maturity

Future of CIO

Cognition is a perception, sensation, and insight. The most important capability of the cognitive mind is the willingness and ability to seek out knowledge, address our ignorance and the assumptions we make to minimize it. When we explore the mental process of acquiring new knowledge through thought, experience, and senses, the cognition involves exploring varieties of meanings, absorb and digest information from varying sources, and improve the cognitive maturity step by step.

Meeting 40
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How we should be thinking about virtual reality and “techno-sex”

Trends in the Living Networks

Last week a feature article in the Good Weekend magazine of Sydney Morning Herald asked Can ‘techno sex’ ever be as good as the real thing? The piece focused on how virtual reality is being used for adult entertainment and the potential implications, both negative and positive. The article quotes me in my role as futurist and publisher of FutureofSex.net commenting on the developments and emerging possibilities: Futurist Ross Dawson splits his time between Sydney and San Francisco, d