Sun.Jan 28, 2018

article thumbnail

My Service Design origin story

I'm not lost, I'm wondering

My background is more technical than what is traditionally considered “creative”, having received my B.S. in Electrical Engineering and spent the bulk of my career as an Army communications officer or a systems engineer designing comms and network systems. What you could call “old school high tech.” Most of my work was in text or technical system diagrams; the most visual aspect of my work and thought processes were expressed through mind maps.

Film 67
article thumbnail

Three Linchpins for Connecting to the Digital New Normal

Future of CIO

Running a digital business represents the next stage of business maturity which will improve how the enterprise works and interacts with its ecosystem, with people at the center of its focus, To break down silos and overly rigid hierarchy, businesses need to emphasize communication, participation, relationships, and realize that they will need to renew themselves periodically to cope effectively with change and have a fluid structure that responds effectively to the business dynamic.

article thumbnail

The Monthly “Digital Fit” Book Tuning: The Digital Organizational Traits Jan., 2018

Future of CIO

Digital makes a significant impact on every aspect of the business from people, process to technology, both horizontally and vertically. Digital becomes the very fabric of high performing business, being outside-in and customer-centric is the new mantra for forward-looking and high mature digital organizations today. But what are digital organizational traits, how to define digital fit and take a structural approach for digitalization?

How To 40