Sun.Dec 01, 2019

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How To Prove That Fixing Customer Experience Problems Cuts Costs

Forrester IT

There’s an alternative approach to proving the economic value of CX, and it has some advantages: The math is simple and it’s hard to argue against. What’s more, you’ll be measuring something that executives like in good times and love in bad times: cost savings.

How To 494
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The future of urban air: innovations shaping air quality, smells, senses, and social divides

Trends in the Living Networks

Long-time followers of this blog will be familiar with the beautiful and insightful work of Richard Watson , including his Periodic Table of Disruptive Technologies and Innovation and Timeline of Emerging Science and Technology (both created with the Imperial TechForesight group at Imperial College London), as well as a number of frameworks Richard and I have created together, including Life Next Year and Beyond and the Trend Blend series such as Trend Blend 2009+.

Social 109
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Three Types of Business Properties to Shape a High Mature Digital Organization

Future of CIO

Digital businesses become more dynamic and hyperconnected, organizations have to enable the desirable business property, either being called synergy or ongoing capability because they are the business competency and key differentiator to build high-performing digital businesses. Here are three types of business properties to shape a high mature digital organization.

System 59
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Free Courses at Linux Academy – December 2019

Linux Academy

To continually support your mission to learn and grow, we are always adding new, free courses and resources for developing Linux and Cloud skills. Each month we will kick off our community content with a live study group. Members of the Linux Academy community come together and share their insights and questions. Courses Free in December : CloudFormation Deep Dive.

Course 26
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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The Best “Delegation” Quotes of “Digital Master” Nov. 2019

Future of CIO

" Digital Master ” is a series of guidebooks (28 + books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” It perceives the emergent trends of digital leadership, provides advice on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management.

Agile 59
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DOAG 2019 Takeaways

Flexagon

DOAG 2019 Takeaways The DOAG 2019 conference in Nuremburg was a big and busy event, filled with many speaking sessions, vendor exhibits, and venues for engaging with Oracle customers, partners, and members of the Oracle team. There were many similarities between this conference and regional events held elsewhere around the globe. Several differences I noticed.

Oracle 15