Mon.Mar 20, 2023

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Customer Service In 2023: CX Front And Center   

Forrester IT

It’s news to no one that the past few years have been tough. Having only just found some stability post-pandemic, companies are now thrust into a new economic crisis. In times like these, customer service teams are often pressured to cut costs – at all costs.

Company 354
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Agile Co-Creation: Changing the Mindset from Outsourcing to Winning Partnerships

Social, Agile and Transformation

I’ve led many successful application development, cloud migration, and data/analytics programs over the years, and I staffed most of them with a mix of employees, freelancers, and service providers.

Agile 318
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How Telcos Can More Fully Leverage Data For Maximum Insights

IT Toolbox

How can telcos gain more actionable insights from data? Find out. The post How Telcos Can More Fully Leverage Data For Maximum Insights appeared first on Spiceworks.

Data 263
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Cryptocurrency For CEOs

Forrester IT

This is the third entry in my “Tech for CEOs” series. I’m analyzing topics that meet three criteria: 1) They’re in the news; 2) they’re frequently misunderstood; and 3) CEOs need to understand them. My two previous posts are on AI and blockchain.

Meeting 195
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Outsmarting Data Exfiltration Attempts with Identity-first Security

IT Toolbox

How can enterprises intercept data-centric attacks with identity-first security? Find out. The post Outsmarting Data Exfiltration Attempts with Identity-first Security appeared first on Spiceworks.

Security 245
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HPE Ramps Up Hybrid Cloud Management With OpsRamp Acquisition

Forrester IT

On Monday, Hewlett Packard Enterprise (HPE) announced its intent to acquire OpsRamp which offers a multitenant AIOps-powered IT operations management (ITOM) solution for hybrid cloud environments. Its AIOps solution will be integrated into HPE’s GreenLake edge-to-cloud Platform. OpsRamp’s 300 employees will join HPE’s office of the CTO.

Cloud 195

More Trending

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New Forrester Wave Examines Customer Feedback Management Technology

Forrester IT

Fully 69% of global voice-of-the-customer (VoC) and CX measurement leaders use a customer feedback management (CFM) tool, according Forrester’s 2022 global study of these leaders. That’s about the same number as the 70% who told us that their organization believes that the VoC/CX program is vital to its continued success.

Study 195
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Beyond the Books: Why Tax Matters to Every Business

IT Toolbox

Here’s why your business needs to pay attention to tax reporting and compliance. The post Beyond the Books: Why Tax Matters to Every Business appeared first on Spiceworks.

Report 245
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First Dero cryptojacking campaign targets unprotected Kubernetes instances

Tech Republic Security

Learn how this cryptocurrency campaign operates and its scope. Then, get tips on protecting vulnerable Kubernetes instances from this cybersecurity threat. The post First Dero cryptojacking campaign targets unprotected Kubernetes instances appeared first on TechRepublic.

Network 188
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Gaming Security Tips for Parents

IT Toolbox

Are we being responsible and cautious online gamers? Here are strategies to be safer. The post Gaming Security Tips for Parents appeared first on Spiceworks.

Security 246
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GEP Procurement & Supply Chain Tech Trends Report

The technological landscape is dynamic and changes quickly. And for procurement and supply chain leaders looking to harness the power of technology to navigate complex challenges and an uncertain business environment, keeping up with the latest trends can be its own obstacle. So, what’s on the technological horizon for procurement and supply chain for the year ahead?

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Want Better Content Performance? Fix It At The Source.

Forrester IT

Conduct a content inventory health analysis to identify and fix content performance problems.

Analysis 195
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Are CMOs Missing the AI Boat?

IT Toolbox

Explore how CMOs can make the best use-case of ChatGPT. The post Are CMOs Missing the AI Boat? appeared first on Spiceworks.

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BECs double in 2022, overtaking ransomware

Tech Republic Security

A look at 4th quarter 2022, data suggests that new threat surfaces notwithstanding, low-code cybersecurity business email compromises including phishing, as well as MFA bombing are still the prevalent exploits favored by threat actors. The post BECs double in 2022, overtaking ransomware appeared first on TechRepublic.

Data 161
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Why a Skills-Based IT Hiring Approach Can Benefit Your Organization

Association of Information Technology Professional

Expand your talent pool and find the right hire by implementing a skills-based hiring approach.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Running WordPress on Azure for secure, fast and global content delivery

Tech Republic Security

Learn about Microsoft's WordPress on Azure App Service, as well as an interesting alternative from WP Engine. The post Running WordPress on Azure for secure, fast and global content delivery appeared first on TechRepublic.

Security 155
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C vs. C++: 12 Key Differences and Similarities

IT Toolbox

Despite many commonalities, C and C++ differ in various ways. The post C vs. C++: 12 Key Differences and Similarities appeared first on Spiceworks.

Devops 130
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Build a Viable IT Architecture for AI and Analytics

Information Week

Data centers still focus on transactional records data. Is it time to consider a new IT architecture that accounts for AI and analytics?

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Intune Design Decisions Free Training | Version 1 Starter Kit | Basic

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link]. Read More The post Intune Design Decisions Free Training | Version 1 Starter Kit | Basic appeared first on HTMD Community Blog #1 Modern Device Management Guides by Vidya M A.

Training 133
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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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CIOs Must Make Call on AI-Based App Development

Information Week

The clamor for development of AI-based applications to streamline or improve business processes is growing louder, but CIOs and other tech leaders must plan and allocate resources accordingly.

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Former oilfield engineers launch climate startup that uses ancient carbon-trapping technology

GeekWire

Myno Carbon is building a facility for biochar production at the Avista Utilities’ Kettle Falls Generating Station near the Columbia River in Washington state. (Myno Photo) Myno Carbon ‘s leader calls his team “committed climate warriors.” But it wasn’t always that way. “You’ll have to forgive us for this, but we’re ex-oilfield people largely by background,” said Thor Kallestad , CEO and co-founder of the climate tech startup.

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Data center uses its waste heat to warm public pool, saving $24,000 per year

TechSpot

As reported by Datacenter Dynamics, UK startup Deep Green's 28kW system runs a high-performance computing (HPC) cluster for cloud customers looking to use its computing resources.

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Limit Local Account Blank Password Use to Console Logon Using Intune Policy

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link]. Read More The post Limit Local Account Blank Password Use to Console Logon Using Intune Policy appeared first on HTMD Community Blog #1 Modern Device Management Guides by Abhinav Rana.

Policies 117
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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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Microsoft subsidiary Nuance is using GPT-4 for a new physician notes app

GeekWire

Nuance Conversational AI in use by a radiology doctor. (Nuance Communications Photo) Microsoft-owned AI company Nuance is leveraging GPT-4 to power new software designed to ease the burden of clinical documentation for physicians. Nuance, acquired last year by Microsoft for $19.7 billion , sells medical applications that combine voice, artificial intelligence and cloud technologies, and its product Dragon Medical has 550,000 users.

Microsoft 128
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4Chan user arrested for posting "in Minecraft" death threat

TechSpot

Richard Golden posted his message to kill Mike Chitwood on 4Chan's /pol board. The sheriff has been targeted by far-right groups since he called out neo-Nazis after a group distributed anti-Semitic flyers to residents in Daytona Beach, Florida, and hung up banners on pedestrian bridges during the Daytona 500 sporting.

Sports 124
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Amazon is laying off another 9,000 employees — read the CEO’s memo

GeekWire

Amazon’s headquarters campus in Seattle. (GeekWire Photo / Kurt Schlosser) Amazon is cutting 9,000 jobs over the next few weeks in its second round of layoffs over the past three months. In a note to employees posted to the company’s blog , Amazon CEO Andy Jassy said the cuts will mostly affect AWS, PXT (People Experience and Technology), Advertising, and Twitch. “This was a difficult decision, but one that we think is best for the company long term,” Jassy wrote.

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PiEEG is a Raspberry Pi-powered crowdfunding project to read brain bio-signals

TechSpot

PiEEG is an open source design for an affordable yet precise reader of brain bio-signals; an EEG, EMG and ECG scanner of sorts that doesn't spread diseases to reach its goal. To make PiEEG, Rakhmatulin recently started a crowdfunding campaign asking for $ 4,000. At the time of writing with.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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What’s next for network operations

CIO Business Intelligence

By Serge Lucio, Vice President and General Manager, Agile Operations Division This is a continuation of Broadcom’s blog series: 2023 Tech Trends That Transform IT. Stay tuned for future blogs that dive into the technology behind these trends from more of Broadcom’s industry-leading experts. Enterprise networks are undergoing a profound transformation.

Network 105
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Man tries to sneak 84 SSDs past Chinese customs by stuffing them inside electric scooter

TechSpot

On March 3, customs officials at the Guangdong-Macao checkpoint became suspicious when a nervous-looking passenger pushed a Yadea KS electric scooter through the "non-declaration channel.

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The case for slowing down AI

Vox

Pumping the brakes on artificial intelligence could be the best thing we ever do for humanity. “Computers need to be accountable to machines,” a top Microsoft executive told a roomful of reporters in Washington, DC, on February 10, three days after the company launched its new AI-powered Bing search engine. Everyone laughed. “Sorry! Computers need to be accountable to people !

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Satellite built with $20 CPU and 48 AA batteries tests method to reduce costs and space junk

TechSpot

New data from a satellite built by college students shows encouraging signs that could lead to cheaper satellites and less space junk. One 3D-printed component, in particular, could contribute significantly to the fight to keep the space orbiting Earth clean.

3D 98
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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.