Intune Company Portal Issue with OPPO OnePlus Realme Android Devices

Let’s check the Intune Company Portal Issue with OPPO OnePlus Realme Android Devices Issue. After the upgrade from Android 11 to Android 12, OPPO OnePlus Realme devices cannot complete the Intune enrollment.

Microsoft is aware of the known issue that customers are losing access to Microsoft Intune-managed resources after upgrading to the Android 12 version. The Intune-managed resources/apps are Teams, Outlook, etc.

The impacted users won’t be able to access any of the Intune managed/protected corporate applications. So this known issue breaks the entire functionality of impacted Android devices. Microsoft has not confirmed these issues with other device OEMs such as Samsung.

Update: Intune Company Portal Issue with OPPO Devices

The update from Oppo Care (Twitter) is that “we are aware of the problem, and it is being processed urgently. It is expected to be solved in the next ColorOS 12 update. Please wait patiently and pay attention to the update push of the phone.”

Root Cause: Android Devices Issue with Intune Company Portal

Microsft is worked with Google and Device OEMs – OPPO/OnePlus/Realme engineering has found an issue in the PackageManagerService#getInstalledPackages Android API. It will fail when the APK calls this function in a non-primary user.

The good news is that the impacted Device OEMs have identified a fix and are currently working with Google TAM services to validate that the fix is implemented for each affected brand (OPPO, OnePlus, and Realme).

Impacted Android Devices and Latest Updates: Intune Issue

Microsoft confirmed the issue is only with the following Android devices. All these details are updated with the Microsoft Tech Community post.

• OPPO – OPPO has identified a fix and is working on submitting a gradual rollout of the fix with periodic OTA updates.
• OnePlus –  OnePlus has confirmed the issue has been resolved in the latest build for the OnePlus 9 series. Ensure that you have build: LE2123_11_C.47 and higher to resolve this issue.
• Realme – Realme has identified a fix and is working on submitting a gradual rollout of the fix with periodic OTA updates.

NOTE! – Note that build NE2217_11_A.03 does not fix the issue on the OnePlus 10 device, and OnePlus is aware of this issue.

FIX: Intune Company Portal Issue with OPPO OnePlus Realme Android Devices

Updated on 3:40 AM UTC 31st Aug 2022. The issue with Intune Company Portal and the Android 12 operating system is fixed now by all the OEMs listed below. Microsoft updated the post linked in the above section to confirm the status.

NOTE! – This means if you have any issues or symptoms similar to this (Intune Company Portal installation), it’s Device OEM’s responsibility to fix it with the updates already approved by Google TAM. And Microsoft is not actively tracking this issue anymore.

OEM	Google TAM Services Validated & Approved Fix?	FIX Rollout is completed?	Action Item for Customers/End Users?	Not Getting Updates?
OPPO	Yes, May 25th, 2022	Yes, should have been rolled out	Install any new OTA updates	Check with Google and Device OEM support resources
OnePlus	Yes, May 25th, 2022	Yes, should have been rolled out	Install any new OTA updates	Check with Google and Device OEM support resources
Realme	Yes, May 25th, 2022	Yes, should have been rolled out	Install any new OTA updates	Check with Google and Device OEM support resources

Author

Anoop is Microsoft MVP! He is a Device Management Admin with more than 20 years of experience (calculation done in 2021) in IT. He is Blogger, Speaker, and Local User Group HTMD Community leader. His main focus is on Device Management technologies like SCCM 2012, Current Branch, and Intune. He writes about ConfigMgr, Windows 11, Windows 10, Azure AD, Microsoft Intune, Windows 365, AVD, etc.