Mon.Nov 05, 2018

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Predictions 2019: Customer Experience Comes Under Fire

Forrester IT

Let’s face it: 2018 was not a fabulous year for customer experience. On average, CX quality was flat, with Customer Experience Index (CX Index™) scores showing little movement for the third year in a row. And what little movement that did happen was toward the middle of our scale, where 62% of brands bunched up in […].

Strategy 415
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How The Internet Of Things Is Keeping Us Safe

CTOvision

We enjoyed seeing Forbes write on how IoT is contributing to safety in cities and airports: Preventing bad things from happening—whether intentional or accidental—has become a shared responsibility for all of us. “If you see something, say something” has become a mantra many of us are familiar with. Public buildings and private business locations have been […].

Internet 273
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Predictions 2019: Employee Experience Moves To Center Stage

Forrester IT

Companies and executives are paying attention to employee experience as never before. There are good reasons for this attention. Chief among them is the historically low unemployment rate, which gives employees options that they are taking advantage of. Employees are quitting their jobs at the fastest rate since 2001.[i] What’s more, companies that care about […].

Company 408
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Spatial: This could very well be the future of collaboration

CTOvision

CTOvision analysts have seen 100’s of collaboration tools and 100’s of solutions that build collaboration into workflow, and have seen so many claim to be the future of human brain to brain connectivity that it pays to be skeptical here. But ever since we saw the demo video of Spatial we have been thinking about […].

Tools 271
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Predictions 2019: Cybersecurity Faces Old Familiar Foes, Costly New Attacks, And Welcome Leadership Changes

Forrester IT

Next year, the biggest challenges to the cybersecurity industry will come from outside forces. In 2019, geopolitical trends will reintroduce old enemies and escalate issues of cyberespionage and sabotage. As criminals follow the money — as they are wont to do — they will use emerging technologies to go after commerce in a BIG way. […].

Trends 372
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How IoT Is Transforming Business For SMEs

CTOvision

Read Joanne Phoenix explain how the Internet of Things are simplifying businesses for small and medium enterprises on Minute Hack: As Industry 4.0 – or the fourth industrial revolution (4IR) – thrives, the Internet of Things (IoT) continues to revolutionize the world as we know it by strengthening the connection of the physical and digital […].

Internet 233

More Trending

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Spaceborne Computer brings supercomputing capabilities to ISS astronauts

CTOvision

Imagine a super powerful computer processing teraflops of data in zero gravity. What was until now a figment of imagination or perhaps a scene from a sci-fi movie is soon becoming a reality. HPE’s Spaceborne Computer, the first commercial off-the-shelf computer which was launched into orbit last year and can process teraflops of data in […].

Data 215
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Predictions 2019: CIOs, Don’t Put The Cart Before The Horse

Forrester IT

While playing the role of parent, I find that I trot out old tropes like “apply the rules,” “start with the basics,” and “don’t get ahead of yourself” when helping my kids with their homework. And I find that I get into some of the same conversations when I have the opportunity to engage with […].

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Why blockchain is the wave of the future

CTOvision

The U.S. economist Nouriel Roubini recently declared that blockchain is just a big lie, stating it is “one of the most overhyped technologies ever” Roubini further declared that blockchain was unlikely to remove the need for intermediaries in financial transactions and is unlikely to replace some of the existing systems used by banks. Is this […].

Banking 213
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IoT Platforms Do Not Steal Customer Data

Forrester IT

There’s a recurring assumption in discussions about internet of things (IoT) platforms: The platform providers make their money by mining insights from data loaded into their platform. They sell those insights back to the customer who put the data there in the first place and will also sell them to anyone else who can pay. […].

Data 337
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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IBM patent uses blockchain to build trust in augmented reality gaming

CTOvision

Blockchain plus AR plus gaming sounds like a win to us! IBM has filed a new patent with the aim of instilling trust in augmented reality (AR) applications when users visit real-world locations. The patent application, no. 20180311572, was published by the US Patent and Trademark Office (USPTO) last week. IBM’s document describes a solution which […].

IBM 182
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Join Us At CX Europe 2018 To Find Out How CX Innovators Are Stepping Up To Play A Bigger Game

Forrester IT

CX Europe 2018 is just 8 days from now — Tuesday and Wednesday, November 13–14 at the Royal Lancaster next to Hyde Park in London — and this year we are exploring how companies are resetting, realigning, and reinventing themselves to make CX the engine for growth.

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Five Ways to Justify your DevOps Investment

Social, Agile and Transformation

Nothing in life and business is free. In the case of DevOps, you'll have to invest in new practices, technologies and culture change in order to get the benefits. For some of you working in traditional organizations, this may require you to justify the investment - maybe not in financial terms - but in clear delivery, operational excellence, and other KPIs that are meaningful to the business.

Devops 154
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Creative adtech: the most important category you’ve never heard of (+ a Forrester Wave)

Forrester IT

For the past 30+ years, and for a host of reasons, the age-old connection between creative and media has been severed. In the programmatic era, the focus has been dominantly on media, as though creative didn’t contribute to enticing consumer attention and engagement and driving media performance. The results have been dismal: the digital advertising […].

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Free SCCM Scripts Addons Tools – Download Tools from Console?

Anoop

Free SCCM Scripts, Extensions, & Addons are useful for device management admins. As I always mention, SCCM community is one of the best IT technical community. It continues to provide many valuable tools to make SCCM admins life easy. What is Opinion from Community Itself? What is the opinion from the community itself on free […]. The post Free SCCM Scripts Addons Tools – Download Tools from Console?

Tools 119
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Forrester Retail Wave: European Retailers Are Raising The Bar For Mobile App Experiences

Forrester IT

My colleague Alex Causey and I have now finished the second European Retail Wave. This year we evaluated the functionality and usability of six European retailer’s mobile apps. For retailers with a pan-European presence we selected one European market in which to evaluate the retailer’s app [by selecting that market as the location within the app […].

Retail 327
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Cloud Vendors on the Rise in 2019

Information Week

The largest cloud providers may be familiar names, but their offerings are changing and the cloud marketplace is rapidly evolving. Browse our list of cloud vendors to watch in 2019.

Cloud 113
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Predictions 2019: Brand Commands Renewed CMO Attention

Forrester IT

Customer experience (CX) was at the forefront of CMOs’ minds in 2018. They shifted ad budgets (under siege thanks to trust and transparency issues) to even more technology and CX initiatives. Good news: The focus is creating more emotionally resonant and useful brand experiences such as Disney’s MagicBand. Bad news: The competitive advantage these experiences […].

Budget 322
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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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How to use your iPad Pro as a laptop replacement

ComputerWorld Consumerization IT

I’ve been using an iPad Pro instead of a laptop for long haul travel since early 2017. In this series of reports, I hope to share some of how iPad Pros can be used to replace laptops. Where we are now with Apple's iPad. Apple’s iPad opened up the enterprise for the company. Huge interest among business leaders led to wide adoption and opened industry up to approving use of iPhones in business.

How To 112
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Predictions 2019: Ethics And Consumer Action Transform Privacy Practices

Forrester IT

2018 was a tumultuous year for privacy: The GDPR went into effect, California passed its Consumer Privacy Act, Equifax revealed the largest consumer data breach to date, and Facebook disclosed separate incidents of data misuse and a massive data breach. Amidst this whirlwind, consumers aren’t waiting on the sidelines — Forrester data shows that 79% of […].

Data 311
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What it Takes to Succeed in Tech; Lessons from an Accidental CTO

Information Week

To really find success in business, let curiosity lead you and never stop learning.

CTO 120
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Creative adtech: the most important category you’ve never heard of (+ a Forrester Wave)

Forrester IT

For the past 30+ years, and for a host of reasons, the age-old connection between creative and media has been severed. In the programmatic era, the focus has been dominantly on media, as though creative didn’t contribute to enticing consumer attention and engagement and driving media performance. The results have been dismal: the digital advertising […].

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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How to use your iPad Pro as a laptop replacement

ComputerWorld Consumerization IT

I’ve been using an iPad Pro instead of a laptop for long haul travel since early 2017. In this series of reports, I hope to share some of how iPad Pros can be used to replace laptops. Where we are now with Apple's iPad. Apple’s iPad opened up the enterprise for the company. Huge interest among business leaders led to wide adoption and opened industry up to approving use of iPhones in business.

How To 60
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10 signs you may not be cut out to be an IT consultant

Tech Republic

Working as an IT consultant can be a high-pressure job, requiring you to wear a lot of hats. Here's a real-world look at what you can expect if you decide to go down that road.

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Fall 2018 Dutch Data Infrastructure Industry Trends Decision Making Seminars

Storage IO Blog

Fall 2018 Dutch Data Infrastructure Industry Trends Decision Making Seminars Fall 2018 Dutch Data Infrastructure Industry Trends Decision Making Seminars. There is still time to register for the fall 2018 Dutch data infrastructure industry trends decision-making seminars November 27th and 28th. The workshops are being organized by Brouwer Storage Consultancy of Holland and will be […] The post Fall 2018 Dutch Data Infrastructure Industry Trends Decision Making Seminars appeared first on St

Trends 43
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The Monthly “100 Digital Pitfalls” Book Tuning: All Sorts of Pitfalls Cause Digital Stagnation Nov. 2018

Future of CIO

Digital makes a significant impact on how we think, live, and work. There is a mix of old and new, physical and virtual, order and chaos. We are in a time of tremendous change, the dawn of the digital age, the path Dto the next level of digital maturity, also in the era of confusion and information overload. Therefore, it’s critical to identify, understand, and avoid pitfalls, discover strategic and predictive pathways to change, increase confidence, position a brand and leverage resources to ma

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Modern CIOs as Digital Adventurists

Future of CIO

Traditional IT organizations have been perceived as technical support centers and help desks, and traditional CIOs have been portrayed as technology geeks and controllers to keep the lights on. Digital transformation represents a break from the past, with a high level of impact and complexity. IT plays a differentiated role in such a paradigm shift.

Trends 40