Mon.Feb 10, 2020

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No matter how different your business is, you are in CX

Forrester IT

GetWhen I describe what customer experience management requires to be able to transform a CX vision into reality, I often hear from my audience: “this is interesting, but we are different“ The nature of that difference is then often stated as: we are operating in B2B, not B2C; or we operate in a heavily regulated […].

B2C 516
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IoT security: Five things to change to make your smart devices really secure

CTOvision

Read Steve Ranger list five things to make you the Internet of Things secure on ZDNet : We’re in the middle of an Internet of Things gold rush, with big tech companies racing to persuade us to cram as many smart gadgets as possible into our homes, our offices, our cars. Most of these are cheap, […].

Security 253
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The Three Ways Companies Value Customer Success Programs

Forrester IT

In the three years since publishing our first report on the customer success discipline’s relationship to customer experience management, I’ve had many conversations with Forrester clients about bringing customer success management into a business. While the topics of these discussions have ranged from nuts and bolts organizational questions (e.g. where should the program report) to […].

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How Strong Enterprise Interest In 2020 Is Pushing Blockchain Technology Further

CTOvision

Read Biser Dimitrov explains how strong enterprise interest is pushing the growth of blockchain technology in 2020 on Forbes : We’re already one month into 2020 and it’s clear that this will be an exciting year for the enterprise blockchain space. Compared to previous years, the number of upgrades and advancements in the major protocols […].

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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How To Fight Bias In ML-Based Experiences

Forrester IT

Recently, I interviewed Carol Smith about AI and ethics — she’s a Senior Research Scientist at Carnegie Mellon’s Software Engineering Institute, and she told me: “You’re bringing yourself to the projects you do at work, and we’re all biased and flawed. We must accept that building a fancy system doesn’t change that. We’re going to […].

How To 452
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Worldwide Country AI Strategies and Competitiveness 2020

CTOvision

The race for competitive advantage in artificial intelligence (AI) is not just the domain of companies and organizations. Countries vie with each other for dominance in the space of AI, seeking competitive advantages for their industrial ecosystem, military and defense, academic institutions, and areas of private and public sector enterprise. Countries that can take advantage […].

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What is vendor privileged access management?

CTOvision

Read Tony Howlett explain what vendor privileged access management means on Secure Link : Most security and identity and access management (IAM) managers have heard of Privileged Access Management or PAM by now. This technology applies additional controls and processes to the management of top-level or privileged credentials in order to prevent them from being […].

Security 182
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FORRward: A Weekly Read For Tech And Marketing Execs

Forrester IT

It’s Time To Treat The Discipline Of Software With Respect This isn’t another dig into an already told story about Iowa’s failed app. By now, everyone knows that the app — designed to collect caucus numbers in Iowa — bombed brutally (it ruined the nights of 1,600 caucus managers and countless others). Our insight: We must better embrace the challenges and importance of software with structures that would […].

Software 221
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Four common challenges in public and private sector Cloud – Navigate the landscape for success

CTOvision

Moving into 2020, there are a number of Cloud computing challenges that both public and private sectors continue to wrestle with, namely: resourcing, data sovereignty and choice of Cloud provider. As with many aspects of IT they are related and, in some cases, will need to be solved together. Many Cloud and IT professionals choose […].

Cloud 182
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Learn How to Install a New Distribution Point Role|SCCM|ConfigMgr

Anoop

Subscribe YouTube Channel [link]. and Facebook Page to get latest updates. [link]. Configuration Manager Distribution Point is the content location for client devices. In this post, you shall learn how to install a New Distribution Point Role. NOTE! – What is Distribution Point ? A distribution point contains source files for clients to download.

How To 216
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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How New Security and Encryption Layers Strengthen Cloud Databases

CTOvision

Read Pierre-Yves Lanneau Saint Leger explain how new security and encryption layers will strengthen cloud databases on Toolbox : Protecting database management systems in the cloud is becoming steadily more difficult. Even large systems with sophisticated defenses run by Big Tech companies have been compromised. While hackers have breached cloud-based systems that store and retrieve data […].

Cloud 182
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Delight Employees and Empower IT to Shine at ITSM

Social, Agile and Transformation

Wake up! No one likes opening service desk tickets or using ITSM tools. Employees expect self-service capabilities and easy to use technologies. Business leaders and managers assume that technology improves productivity and quality, and they believe that the service desk should operate like a genius bar. But the reality is that many service desks are short-staffed, and employees are raising.

Tools 175
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Kubernetes rollouts: 5 security best practices

Tech Republic Security

If you don't follow these Kubernetes deployments security best practices from Portshift, your containers, their underlying technologies, and your data could be at risk.

Security 201
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Bridge the IT Skills Gap With Data and Analytics

Information Week

Enterprises can benefit in many ways from internal and external data analysis. One of the most obvious is using data analytics to help close your IT team's skills gap.

Data 145
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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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13 tips to avoid Valentine's Day online romance scams

Tech Republic Security

Scammers use dating sites to try to build relationships with people to get money or personal information. Here are 13 tips to protect yourself.

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Who should lead the push for IoT security?

Network World

The ease with which internet of things devices can be compromised, coupled with the potentially extreme consequences of breaches, have prompted action from legislatures and regulators, but what group is best to decide? Both the makers of IoT devices and governments are aware of the security issues, but so far they haven’t come up with standardized ways to address them.

Security 133
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Global shipping industry attacked by coronavirus-themed malware

Tech Republic Security

Hackers are using malicious emails about the coronavirus to trick people with a malware called AZORult.

Malware 169
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Top 5 infrastructure trends to know about in 2020

Tech Republic Data Center

Updating disaster recovery plans, protecting data, and implementing automation are some infrastructure trends businesses should focus on in 2020, according to Gartner. Tom Merritt offers more details.

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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SAP Gives Enterprise IT Customers an Extension

Information Week

ERP giant SAP wants all its customers to migrate to its new platform S/4HANA, but it's a time consuming and expensive process. So the company is extending maintenance on its earlier platform.

SAP 104
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Top 5 infrastructure trends to know about in 2020

Tech Republic Data Center

Updating disaster recovery plans, protecting data, and implementing automation are some infrastructure trends businesses should focus on in 2020, according to Gartner. Tom Merritt offers more details.

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How some presidential campaigns use DMARC to protect their domains from being spoofed

Tech Republic Security

DMARC can prevent spammers from using a trusted domain name to send junk mail, a useful tactic for the presidential campaigns and for your organization, according to security provider Valimail.

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Recognize Behavioral Tracking's Opportunities and Pitfalls

Information Week

Understanding the details of customer behavior can increase sales and marketing ROI, but misusing that data can be expensive and unnecessary.

Data 107
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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Webinar Review: The 2020 State of DevOps for Oracle Cloud

Flexagon

The Importance of DevOps for Oracle Cloud More and more businesses are adopting DevOps and Oracle Cloud. And for very understandable reasons! When combined, the two produce many benefits for users, including: Faster time-to-market Improved customer satisfaction Increased ability to deliver the right solution Better product quality More reliable releases Improved productivity Decreased cost and.

Devops 78
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Problem Solving With Intentional Novelty

Future of CIO

Fundamentally either running a business or living life is an iterative problem-solving continuum. There are strategic problem solving from a long term perspective and tactical problem solving on a daily basis. Problem Solving with intentional novelty is about how to think unconventionally or from a new perspective, frame and solve problems creatively.

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The biggest challenges faced by recruiters in university hiring (+ perfect solutions)

Hacker Earth

Hi! My name is Mark and I am an HR Generalist by profession. I have recently joined a SaaS company and I have been asked to hire fresh graduates for various roles from different universities. I have to take end-to-end responsibility of hiring students, right from selecting which colleges to visit and rolling out the offer letter. This is huge! . I am getting tips from colleagues, arranging childcare for my son, and even buying a new outfit (first impressions last, you know!).

Media 62
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The Best “Guidance” Quotes of “Digital Master” Feb, 2020

Future of CIO

" Digital Master ” is a series of guidebooks (28 + books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” It perceives the emergent trends of digital leadership, provides advice on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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The biggest challenges faced by recruiters in university hiring (+ perfect solutions)

Hacker Earth

Hi! My name is Mark and I am an HR Generalist by profession. I have recently joined a SaaS company and I have been asked to hire fresh graduates for various roles from different universities. I have to take end-to-end responsibility of hiring students, right from selecting which colleges to visit to rolling out the offer letter. This is huge! . I am getting tips from colleagues, arranging childcare for my son, and even buying a new outfit (first impressions last, you know!).

Media 62
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The Monthly Foresight: Past, Present, and Future, Feb. 2020

Future of CIO

The effects of an increasingly digitized world are now reaching into every corner of businesses and every aspect of organizations. Digital is the age of creativity and innovation, creativity is the most desired trait for digital leaders and professionals today, and innovation is the light every organization is pursuing. Which themes shall you set to advocate digital transformation?

Apple 52
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Government Leaders And Influencers Are Prioritizing AI

CTOvision

Read Kathleen Walch’s article on various AI leaders and influencers in the US Federal Government. In February of 2019 President Trump signed an executive order promoting Artificial Intelligence. This order was meant to spur interest, development and regulation of AI. It’s true that the United States is a world leader in artificial intelligence (AI), but […].