Wed.Sep 05, 2018

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Customer Experience Index Reveals Brands Lack Human Connection

Forrester IT

Forrester’s 2018 Customer Experience Index (CX Index™) results continue to show that companies are struggling to create and sustain a human connection with their customers. This is not a question of delighting customers as an endgame or some fluffy sense of emotional attachment; this is a crass and clear story of financial risk. Taking a step […].

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Your “intelligent” office building is one giant, vulnerable IoT device

CTOvision

We have previously provided context on how the rise of smart cities is creating battlegrounds of the future (see: Smart Cities Cybersecurity Challenge and Getting Real About Smart Cities and Open Data and Modern Battle of Manassas). Now read why J.M. Porup says that smart buildings are at bigger risk from hacking on CSO Online : You’re settling […].

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14 Hacks For Your CX Business Case

Forrester IT

Eighty-six percent of CX professionals we recently surveyed say that the ROI of CX isn’t well established in their firm. Yikes! To be fair, building a CX business case can be hard. And even when you’ve built one, you may discover that it’s not compelling enough and therefore you miss out on the funding you […].

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The three ‘B’s’ of cybersecurity for small businesses

CTOvision

While big tech company data breaches often make headlines, small and medium businesses who suffer much more data breach or hack attacks seldom make it to the news. In reality, small and medium businesses are more vulnerable to data breaches. In fact, last year, half of the American small businesses have been breached by hackers. It […].

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Define Process – SCCM Deployment Rings for Infra Upgrade

Anoop

SCCM updates and Servicing got changed drastically in the last few years. I hear feedback from many SCCM admins that they don’t like four(4) months upgrade cycle of SCCM. It’s time to define a new process or revamp your existing process within your organization to remove the frustration about the SCCM upgrade. I will share […]. The post Define Process – SCCM Deployment Rings for Infra Upgrade appeared first on SCCM Intune Real World Enterprise Experience Blog by Anoop C N

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Millions of Home Wi-Fi Networks at Risk of Hacking, Cybersecurity Firm Claims

CTOvision

Your home Wi-Fi router may already be hacked or at the risk of hacking. This is what SureCloud researcher Elliott Thompson says. If Thompson’s claim is true, millions of home Wi-Fi networks could be at risk in new ways. Thompson says that hackers can exploit the way saved passwords in the browsers Google Chrome and Opera […].

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Americans are changing their relationship with Facebook

CTOvision

The Cambridge Analytica data breach scandal and the news that Facebook was selling sensitive user information has had its effect on how Americans perceive Facebook (also see: Sometimes it seems every cybersecurity story is a Facebook story and The Ethics Of AI and Big Data: Facebook and Cambridge Analytica Are Writing New Case Studies For Us All, and Help […].

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Yes, Data Is the New Oil in the Digital Economy

Information Week

Leveraged efficiently, data can help an organization understand its customer needs, recruit the right talent, and define a strategy for the 21st century.

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Six Ways Big Data Can Refine Your Digital Marketing Efforts

Dataconomy

What’s the one thing that all digital marketers must know? The fact that data is king on today’s marketing landscape. Having comprehensive and accurate data is essential for making effective marketing decisions. It can help executives identify industry trends and discover potential customers, making big data analysis important for optimizing. The post Six Ways Big Data Can Refine Your Digital Marketing Efforts appeared first on Dataconomy.

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5 Bad Habits of Ineffective IT Departments

Information Week

The best intentions of an IT group can end up coming back to bite them, leading their projects to fall short of expectations or to fail outright.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Is Digital CIO Well Grounded to Lead Change and Innovation

Future of CIO

With increasing pace of changes and fast growing information, organizations across industrial sectors declare they are in the information management business; information nowadays is the invaluable resource and asset of organizations, technology is the force behind digital disruptions. Clearly, the role of IT and that of the CIO is going through significant changes, IT leaders must understand the business from different angles and well grounded to lead change and innovation masterfully.

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Meet the Automation Architect

Information Week

automation architect

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The Monthly “Digitizing Boardroom” Book Tuning: The Multitude of Perspectives of Digitizing Boardroom Sep. 2018

Future of CIO

Modern corporate boards play significant roles in guiding businesses in the right direction and achieve expected business results. Due to the “VUCA” characteristics -Complexity, Uncertainty, Ambiguity, and Velocity of the Digital Era, the directorship in any organization must have the agility to adapt to changes and build abilities to advise, inspire and motivate a group of people toward accomplishing shared visions and goals.

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What’s in a Name?

Nutanix

Nutanix continues its journey to develop world-class software solutions that empower our customers to develop, run and scale any application in the cloud of their choice – public or private.

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Digital Effectiveness as an Important Characteristic of Digital Quality

Future of CIO

Generally speaking, effectiveness is about doing the right things. Effectiveness is one of the critical elements of the overall organizational quality. Digital leaders focus on effectiveness, to ensure business having the vision, keeping in the right direction, and having well-defined goals to reach it. Take an oversight of the business effectiveness: Effectiveness is about doing the right things and qualifying the business result.