Wed.Jan 23, 2019

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The Three Customer Service Megatrends In 2019

Forrester IT

As AI Eats Jobs, Agents Are More Valued Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths. Trend 1: AI upends customer service operations.

Trends 384
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Mother of All Breaches Exposes 773 Million Emails, 21 Million Passwords

CTOvision

A little over two weeks have passed since we celebrated New Year without having to hear about a data breach in progress. The wait is finally over. In what’s being called the largest data breach literally ever, which in an era where data breaches are almost commonplace really means something, we have a breach that leaked almost […].

Data 225
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Make The Call On Sales Technologies: Experiment, Invest, Maintain, And Divest To Empower Your Digital Sales Team

Forrester IT

Digital salespeople need new tools to engage more knowledgeable and empowered prospects or risk looking like dolts. In the age of the customer, wooing prospects and crushing quota has never been harder. What new tools help digital salespeople? Which ones are no longer important? “The Forrester Tech Tide™: Sales Technologies, Q4 2018” helps enterprises prioritize […].

Tools 313
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Trojan malware is back and it’s the biggest hacking threat to your business

CTOvision

Trojan malware attacks against business targets have rocketed in the last year, as cybercriminals alter their tactics away from short-term gain and in-your-face ransomware attacks towards more subtle, long-term campaigns with the aim of stealing information including banking information, personal data, and even intellectual property. Figures from security company Malwarebytes Labs in a new report suggest […].

Malware 219
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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NRF Big Show 2019 Impressions And Trends

Forrester IT

Last weekend at the NRF Big Show 2019, I walked for miles back and forth across the crowded conference red carpet, meeting with several retailers, brands, and vendors to discuss the current and future state of commerce. In between meetings, I caught a few sessions and spent some time at the innovation lab.

Trends 316
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Tech’s Next Imperative Must Be Physical Security

CTOvision

Physical security has always taken a back seat for IT professionals. With growing attacks read why Alan Cohen says that it is imperative for the IT pros to focus on physical security on Forbes : I believe our Founding Fathers knew that the American experiment would be sorely pressed, sorely challenged over time. This foresight exercises […].

Security 215

More Trending

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5 Simple Yet Effective Ways to Increase Data Security

CTOvision

Business data is more than propriety information. Most small businesses hold customer credit card information on file and maintain electronic employee records, as well as manage their banking online. And a breach of this data disrupts basic operations and damages your reputation not to mention probably costing you thousands of dollars. Symantec, in fact, recently released […].

Symantec 207
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The CMO’s Guide To CES 2019: Customer+Brand+Tech

Forrester IT

Each thing you see at CES may be wondrous, but after you’ve seen five variations of the same hundred things, the net effect is clutter and confusion. Let me help sort things out. I’ve had a week away from mood-lit Alexa-enabled toilets, from fierce ping-pong-playing robots, and from the jingle-jangle morning of walking through unending […].

.Net 218
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Ransomware in Health Care: 5 Tips to Avoid Being a Victim

CTOvision

Read Marcus Chung list top five tips for the healthcare sector to avoid being a victim of ransomware on Security Boulevard : Every person, from the newest employee to the CEO, can either strengthen or weaken an organization’s security posture. For this reason, healthcare companies need to help their employees take precautions against the latest ransomware […].

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Do you need machine learning? Maybe. Maybe Not.

Eric D. Brown

I’ve recently written about the risks of machine learning (ML) , but with this post I wanted to take a step back and talk about ML and general. I want to talk about the ‘why’ of machine learning and whether you and/or your company should be investigating machine learning. Do you need machine learning? Maybe. Maybe not. The first question you have to ask yourself (and then answer) is this: Why do you want to be involved with machine learning?

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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PowerShell One-Liner to Configure the NIC Power Management Settings

Mick's IT Blog

While working on a series of one-liners for configuring the NIC on machines, I created this needed to makes changes to the power management settings of the NIC. This is something that will be implemented in the build, so I also wanted to make the script into a one-liner so the code itself can reside within the task sequence. This one-liner can check/uncheck the boxes within the Power Management tab of the network adapter.

Windows 197
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Windows Autopilot Troubleshooting – Beginners Guide

Anoop

Subscribe YouTube Channel [link]. and Facebook Page to get latest updates. [link]. Windows Autopilot is Azure service to provision windows 10 build. Autopilot service is to simplify Windows OOBE and it happens primarily at Windows 10 OOBE stage. You will learn about basics of Windows Autopilot Troubleshooting from this post. The Basics In the OOBE stage of autopilot deployment, there can be many issues which result in failure. […].

Windows 167
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Do you need machine learning? Maybe. Maybe Not.

Eric D. Brown

I’ve recently written about the risks of machine learning (ML) , but with this post I wanted to take a step back and talk about ML and general. I want to talk about the ‘why’ of machine learning and whether you and/or your company should be investigating machine learning.  Do you need machine learning?  Maybe. Maybe not.

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Durham County goes Cisco for enterprise network ops and security proficiency

Network World

The IT department in Durham County, N.C.'s government was spending far too much time manually addressing network and security operations and turned to Cisco to help achieve the operational and security effectiveness it was looking for. The government in Durham County , N.C., was spending hours and hours manually provisioning its network and keeping security policies current, so it decided two-and-a-half years ago to upgrade for the sake of efficiency and security.

Network 128
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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Why CIOs Should Care About Two Factor Authentication

The Accidental Successful CIO

Everybody needs two factor authentication, but just exactly what is it? Image Credit: Dave Crosby. As everyone in the CIO position knows, keeping the company’s systems and applications secure is a top priority and has a lot to do with the importance of information technology. However, just exactly how to go about doing this has always been a bit of a mystery.

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Email Marketing Tips to Improve Customer Loyalty

Galido

Information Technology Blog - - Email Marketing Tips to Improve Customer Loyalty - Information Technology Blog. With all of the new ways to reach customers online, email marketing continues to be the most effective way to find new customers and stay connected with current customers. However, while email has been around a while, the methods we use email have changed.

Mobile 112
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What Happens When You Add Security to DevOps? DevSecOps

Information Week

Implementing DevSecOps means taking your existing DevOps initiative to the next level, and getting security teams involved at the start of the Dev process.

Devops 114
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Pro Tips to Avoid Spam Filters When Sending Emails

Galido

Information Technology Blog - - Pro Tips to Avoid Spam Filters When Sending Emails - Information Technology Blog. Emailing is an invaluable tool when it comes to advertising and keeping potential customers in the know. However, when your emails end up in someone’s spam folder, this invaluable tool is rendered useless; it is therefore important that you do everything you can to ensure that your carefully composed email campaign actually makes it into your prospective customers’ main inbox.

Tools 99
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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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In an AI World, Drop the Idea that Empathy is Feminine

Information Week

Emphathy makes someone a better employee, and we also need to build emphathy into our artificial intelligence applications.

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5 Ways to Improve the Mobile Experience of Your ECommerce Business

Galido

Information Technology Blog - - 5 Ways to Improve the Mobile Experience of Your ECommerce Business - Information Technology Blog. Over the past few years, more and more people are turning to mobile devices as their primary tool for accessing the Internet. Gone are the days where everyone had a desktop computer – now everyone has a smartphone and maybe even a tablet to go along with it.

Mobile 81
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Career Advice: Make the Most of Mentors

Information Week

Executives and entrepreneurs offer advice about finding mentors, creating mentor programs, and giving back.

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Top Tips to Improve the Speed of your VPN

Galido

Information Technology Blog - - Top Tips to Improve the Speed of your VPN - Information Technology Blog. The main purpose of a VPN is to ensure privacy and online security, but nobody wants to sacrifice speed. High speeds are always a priority for those seeking a VPN, and many providers claim to have the fastest VPN in the world. What is a VPN? A VPN network basically serves to protect your online identity and your privacy.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Durham County goes Cisco for enterprise network ops and security proficiency

Network World

The government in Durham County , N.C., was spending hours and hours manually provisioning its network and keeping security policies current, so it decided two and a half years ago to upgrade for the sake of efficiency and security. Since then, the government’s IT staff of four has migrated its traditional point-to-point network to a more modern enterprise featuring the software-defined technologies of Cisco’s Application Centric Infrastructure (ACI) in the data center and DNA Center in its camp

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CTOvision Publisher Bob Gourley on Risks of Unsecure Artificial Intelligence Technology

CTOvision

The risks of non-secure AI are growing. Security for AI needs to include concepts from traditional IT security but the nature of new machine learning methods and architectures brings new risks and therefore a need for new solutions. Francis Rose of Govmatters.TV interviewed Bob Gourley of OODA LLC on what is similar and different about […].

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The Digital CIO’s Leadership Magnetism

Future of CIO

The digital CIO’s magnetism is based on their sharp vision, influential voice, strong character, interdisciplinary knowledge, and intellectual empathy. The digital CIO is the top leadership role, how CIOs provide the appropriate leadership and how they convey to leverage IT for the business value depends on their vision, leadership strength, and style.

Fashion 40
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Five Things Your Startup Has to Do, Even After Your App Is Built

Galido

Information Technology Blog - - Five Things Your Startup Has to Do, Even After Your App Is Built - Information Technology Blog. It would be great if you could put in all the work to develop an app, release it, and never have to think about it again. Unfortunately, that’s definitely not the case. Not if you want your app to perform well! If you release your app and never do another thing to maintain or check up on it, you can bet that it won’t do what you want it to do for your startup.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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The Monthly CIO Debates Collection & “Digital IT” Book Tuning: Is IT Forethought or Afterthought of the Business Jan 2019

Future of CIO

Debating is not for stimulating conflicts, but for brainstorming better ways to do things. Due to the changing nature of technology, IT leadership role also continues to involve & shift the focus, to move up the maturity level. More and more CIOs are requested to take more responsibility and many CIOs present the breadth of leadership competency.

System 40