Mon.Sep 02, 2019

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5G In The Manufacturing Sector

Forrester IT

5G and Industrie 4.0 are a very powerful combination. Together, they can lift and shift the manufacturing sector to a much higher level of digitization, in particular by maximizing the mobility, flexibility, and versatility of production. 5G in the industrial manufacturing context offers opportunities beyond factory automation, as it also covers process automation, human/machine interfaces, […].

Mobile 392
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VMworld 2019 Vendor Meeting: Lightbits Labs

Scott Lowe

Last week at VMworld , I had the opportunity to meet with Lightbits Labs , a relatively new startup working on what they called “disaggregated storage.” As it turns out, their product is actually quite interesting, and has relevance not only in “traditional” VMware vSphere environments but also in environments more focused on cloud-native technologies like Kubernetes.

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The NSW Government Embarks On A Bold Journey To Improve Customer Experience (CX)

Forrester IT

Weak Government CX Harms Mission Performance As customer expectations keep rising, governments around the world struggle to improve customer experience (CX). In 2018, Australian government customer experience was weak compared to the private sector — mirroring what we see in the US, where most federal agencies had scores that were poor or very poor.

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The Signature Themes of Digital IT Organization

Future of CIO

With information technology permeates into every corner of the organization. IT can no longer just hide in the corner to be a cost center and play background music only, IT needs to be the core of most parts of the business today and must, therefore, be visible and present all the time. To keep IT relevant, CIOs are expected to constantly propose new ideas and challenge the status quo.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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New CEO Pledge Opens A Big Door For EX Improvement

Forrester IT

Last week, Business Roundtable issued new guidance on the role of corporations, as it has periodically since 1978. This revision was significant for employee experience (EX) improvement efforts because, for the first time, employees are included as “important stakeholders” in the language. Each version of that document issued since 1997 has stated that corporations exist […].

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The Best “Excellence” Quotes of “Digital Master” Sep. 2019

Future of CIO

" D igital Master ” is a series of guidebooks (28 + books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” It perceives the emergent trends of digital leadership, provides advice on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management.

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The Monthly “Unpuzzling Innovation” Book Tuning: People-Centric Innovation Sep. 2019

Future of CIO

Digital is the age of innovation. And innovation is what leads to differentiation. There are many ways to differentiate and, therefore, there are many ways to pursue innovation. Digital Master refers to those high-performing, highly innovative and high-mature (less than 15%) digital organizations; at the individual level, Digital Masters are those cross-generational digital professionals who are equipped with the advanced digital minds and build a unique set of digital capabilities.

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Software Delivery Management: ERP for IT redux?

Forrester IT

I attended Jenkins World in San Francisco couple weeks back. One thing that stood out was CloudBees’ advocacy of a new market concept, Software Delivery Management (SDM). CloudBees provides the following definition of SDM: Software Delivery Management helps organizations streamline CI/CD processes and foster meaningful collaboration across all functions involved in software development and delivery. […].

Software 356