How Are CIOs Failing Their Business Users?
The Accidental Successful CIO
JUNE 9, 2021
CIOs are forgetting about their employee experience. Image Credit: Sjoerd Wijn. Right now every CIO seems to be talking about the customer experience (CX). What CIOs have been told is that if you don’t get customer experience right, you may leave yourself vulnerable to competitors who do. However, CIOs who focus only or mostly on customers are forgetting something just as important: the employee experience (EX).
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