Mon.Jan 06, 2020

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What I See Coming For The Channel In 2020

Forrester IT

Preparing for this years list of future channel trends has been an immersive experience to say the least. In 2019, I was able to talk to 497 companies one-on-one about their channel strategy and programs, including 130 of those face-to-face. I received 78 briefings from the technology companies who are inventing new ways to […].

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2020 Predictions: Agile - Devops - SRE, Low-code, and AI

Social, Agile and Transformation

It's been several years since I blogged on new year predictions. My last one published in 2017 covered blockchain (just getting started), AI (breakthroughs coming), talent gaps (growing challenge), and the importance of social business (even more critical). In some ways, little has changed in three years, and yet so much has changed. My point is that grandiose predictions make great.

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Values-Based Selling Will Help Retailers Win Consumers’ Spend

Forrester IT

With Holiday peak just behind us, apply lessons from 2019 for wins in 2020 (… and not just during Holiday!). Shoppers are not just looking for a good deal, they want to appease their sense of social responsibility to feel like they’re doing some GOOD with their purchase – or at least, not making it […].

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CES 2020 roundup: All the business tech news you need to know

Tech Republic Security

CES promises to be more exciting than ever this year. Key topics will likely include 5G, AI, blockchain, quantum computing, AR, and VR.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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CES 2020: The trends and tech business pros should care about

Tech Republic Cloud

Enterprise technologies like AI, data analytics, and 5G underpin the latest IoT gadgets, smart devices, and autonomous vehicles and will be on full display at CES 2020.

Trends 97
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How to Deal With Difficult Customers Correctly in Contact Centers

Spearline Testing

Everyone has their bad days. Frustration is something we all face, sometimes even on a daily basis, and we can take it out on the wrong person accidentally. For call center agents, they can be facing sometimes over 100 frustrated callers a day and that can be extremely testing. But not every difficult customer has to be a difficult experience. For an agent to keep a cool head and to ensure the customer gets the best experience (they are always right after all) be sure to check out these tips on

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More Trending

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Understanding Fact from Fiction When Moving Legacy to Cloud

Information Week

Here are three truths and one lie leaders should know before moving to the cloud.

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Corporate Training & Development Trends to Watch Out for in 2020

Kitaboo

Enterprises are leaving no stone unturned in order to create an efficient workforce. Today’s workforce is competitive. They are goal-oriented and self-motivated. But channeling their energy towards productivity requires some effort from your side as well. A lot of it depends on what you as an enterprise have to offer them. What employees require is growth and development opportunities; the lack of which compels them to leave the organization.

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How to build customer feedback loops for exceptional service and high-value innovation

Trends in the Living Networks

Companies are continually asking for our feedback. But do they actually use that feedback, and if so how? Unless we know, the company’s response comes back to its customers, there is zero motivation to provide meaningful input. But if that feedback loop is well-designed it will build far more loyal and engaged customers. I wrote about how to build customer feedback loops in my book Living Networks , shown below.

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What's vNext for Windows Server?

Tech Republic Cloud

Microsoft hasn't forgotten Windows Server. It's about to get a big upgrade.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Comcast announces new Wi-Fi 6-certified gateway, security features for internet customers at CES 2020

Tech Republic Security

Comcast is making its internet service faster and more secure with new hardware and free security features that alerts customers to threats.

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Blackberry and AWS combine forces to create edge-to-cloud platform for automakers

Tech Republic Cloud

Tech companies announce at CES that QNX will be the OS and Amazon's IoT Services will provide connectivity for data collection and software updates.

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Here are the Sweet Spots for Alternative Web Data in 2020

Dataconomy

Which are the industries that are likely to be impacted the most by alternative web data this year ? Here is a look. For the past few years, financial institutions, such as hedge fund managers, have been on the forefront of harnessing the power of alternative data solutions to help. The post Here are the Sweet Spots for Alternative Web Data in 2020 appeared first on Dataconomy.

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Ultimate Guide to Data Warehouses

Database Star

Data warehouses are an important part of a business. As a developer, you’ll be involved in the data warehouse in one way or another: creating it, designing it, accessing it, or working on software that provides data to it. Learn all about data warehouses in this guide. What Is a Data Warehouse? A data warehouse […].

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Three IT Management Requirement to Lift Up Digital Maturity

Future of CIO

Organizations rely more and more on information technology nowadays; the IT department has more and more to offer, also has a lot of obstacles to overcome. It is important to run a business-driven digital IT organization with interdisciplinary management disciplines and practices. Running digital IT is both art and science, a progressive journey and a cautionary tale.

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How Edge Computing Is Supercharging the Internet of Things

CTOvision

The Internet of Things is a network of smart machines and technologies that can collect and analyze data to improve decision-making and performance. Often, analytics take place through cloud computing, whereby data points are transmitted to remote servers. But this approach takes time and requires costly broadband resources. Enter edge computing. Through edge computing, data processing and […].

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The Best “Nimbleness” Quotes of “Digital Master” Jan. 2020

Future of CIO

" Digital Master ” is a series of guidebooks (28+ books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” It perceives the emergent trends of digital leadership, provides advice on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management.

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5 Ways Blockchain will Shape Businesses in 2020

CTOvision

Read Ceecee Wong explain how blockchain will shape businesses in 2020 on CDO Trends : Early last year, critics of blockchain tolled the bells of doom for the technology. They argued that it was overhyped and did not merit the kind of attention and investment it lured. Fast forward to 2020, and what we have seen […].

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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The Monthly “Unpuzzling Innovation” Book Tuning: Design Driven Innovation Jan. 2020

Future of CIO

Digital is the age of innovation. And innovation is what leads to differentiation. There are many ways to differentiate and, therefore, there are many ways to pursue innovation. Digital Master refers to those high-performing, highly innovative and high-mature (less than 15%) digital organizations; at the individual level, Digital Masters are those cross-generational digital professionals who are equipped with the advanced digital minds and build a unique set of digital capabilities.

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Will Cloud Complexity Bankrupt Your Company?

CTOvision

Read David Linthicum explain the cloud complexities on Forbes : It’s 2024. You’re a global 2000 company that’s in a bit of a bind. Your IT costs have almost doubled over the last 10 years, with no aligned increase in revenue. At the same time, your IT infrastructure couldn’t adjust to the simplest of changes […].

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Own Your Category With a Network-Effect Product

Fountainhead

At the intersection of product marketing and product development is constructing a “data flywheel” business model I recently found myself speaking with a number of companies - in completely different industries - yet all expressing the same essential strategy: We’d like to make our product more valuable - and more difficult to duplicate - by making it constantly learn from our customers.

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The Twenty Year History Of AI At Amazon

CTOvision

Read Kathleen Walch’s article about how Amazon has been transforming their business with AI for decades. If you’ve ever browsed through the vast selection of items Amazon offers on their website then you’ve most likely had an interaction with their advanced AI algorithms. Beginning with product recommendations, Amazon started using machine learning algorithms as part of […].

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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The Role of IoT Identity Management in 2020

CTOvision

Read Rakesh Soni take a look at the role of IoT identity management in 2020 on IoT for All : In the past few years, the tech market has been unveiling the latest big thing: the Internet of Things (IoT). As a concept, IoT provides a way to wirelessly connect devices to a network and […].

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Big Data Brings Challenges Beyond the Capabilities of Traditional SIEMs

CTOvision

Read Chris Jordan take a look at the big data challenges for companies on CPO Magazine : Data growth has taken the tech industry by storm – and there’s no sign of stopping it. The ubiquitousness of connected devices, applications, and social media platforms has ingrained itself into the lives of billions, accelerating the accumulation […].