A One-Year I&O Transformation
Forrester IT
APRIL 16, 2017
Back when I worked in I&O we weren't very popular. Not personally, mind you, but as a team. Why? Because we seldom satisfied user requests quickly, and sometimes not at all. We were the defenders of stability, resistant to change. Just maintaining the technology every day - "keeping the lights on" - took a lot of manual effort. We chased down a lot of defects, and then we struggled to get fixes created and put into production.
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