Fri.Jun 08, 2018

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Customer Experience Trends In China, 2018

Forrester IT

What are the CX trends that will impact customer loyalty and help you build competitive advantage? Look at what China reveals about the future of customer experiences. Until only a few years ago, most CX pros would have scoffed at talks of China as an innovator. But this has changed at breathtaking speed. Today, China […].

Trends 284
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Technology Short Take 101

Scott Lowe

Welcome to Technology Short Take #101! I have (hopefully) crafted an interesting and varied collection of links for you today, spanning all the major areas of modern data center technology. Now you have some reading material for this weekend! Networking. Kirk Byers discusses the direct TextFSM integration he added to the 2.0 release of Netmiko. David Gee provides a walkthrough on creating a self-signed root certificate for use with mutual SSL for gRPC on JunOS.

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Building The Language Bridge Between Security and the C-Suite

Forrester IT

If you had half an hour with a board member, and you wanted to get coaching from them about how to communicate with them about security, what would you ask them? In a few weeks’ time, I will have just that opportunity when I facilitate a panel with some prominent board directors. Getting inside the […].

Security 231
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The Monthly “Digital Fit” Book Tuning: The Characteristics of Digital Fit June 2018

Future of CIO

Digital makes a significant impact on every aspect of the business from people, process to technology, both horizontally and vertically. Digital becomes the very fabric of high performing business, being outside-in and customer-centric is the new mantra for forward-looking and high mature digital organizations today. But what are digital organizational traits, how to define digital fit and take a structural approach for digitalization?

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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What Do CIOs Need To Know About Status Battles At Work?

The Accidental Successful CIO

CIOs need to understand that status at work does not follow a formal hierarchy Image Credit: Eugene Kim. When a member of your department does a good job, all of a sudden you find yourself in a difficult position. You’d like to show this individual that they did a good job and that you appreciate it. However, the big question is often how best to go about doing this.

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The “Magic Formula” to Achieve Digital Cohesion

Future of CIO

The very characteristics of digitalization are hyper-connectivity, hyper-complexity, and interdependence; with the exponential growth of information and fast-paced of changes. Digital makes an impact on the speed to run the business, the empathy to their people, the prioritization skills to get important things done, and the orchestration of their capability in high mature digital organizations.