Thu.Aug 24, 2017

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Most firms don’t test, but rely on supplier to spec storage, finds survey

Computer Weekly

Most customers simply trust storage suppliers and resellers to recommend the right product for their workloads, while a small minority test their needs and involve application owners

Storage 201
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3 Causes for Poor VoIP Call Quality and How to Fix Them

IT Toolbox

Voice over IP (VoIP) can help businesses save money on phone services by using the Internet as its medium rather than traditional phone lines. However, cost savings aren’t the only reason many businesses have moved to VoIP. This technology makes setup as simple as plugging a VoIP phone into a network jack.

VOIP 172
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Mac malware continuing to escalate, warn security researchers

Computer Weekly

Malware targeting the Mac operating system has seen a significant growth in the first half of this hear, according to security firm Malwarebytes

Malware 221
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Five ERP Tasks You Should Automate

IT Toolbox

Forget about artificial intelligence and the future of business for a minute, and let’s focus on where the machines can help businesses today with manual tasks via better ERP automation. Every department and specialization within the enterprise has routine, manual, and cumbersome tasks that can be transformed for greater efficiency through automation.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Future of dark web markets not yet in question, says analyst

Computer Weekly

AlphaBay and Hansa shutdowns are unlikely to jeopardise the future of dark web markets, according to a security analyst

Security 185
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How Autonomous Chat Bots Work with CRM Data for Superior Customer Experiences

IT Toolbox

Artificial intelligence is all the rage. Trendy articles appear in technical and business journals alike touting the potential and promise of artificial intelligence in virtually every aspect of business operations. Some proposed uses are not going to become operationalized for at least a few years, but many are potentially doable today.

More Trending

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Smart White Boards and UC: 5 Ways It Can Get Better

IT Toolbox

The smart white board is an interactive board that uses touch for user input. It works in much the same way as normal computer input devices, like track pads, keyboards, and mouse devices. You also do away with drying white board markers! Depending on the smart white board vendor, you can save whatever you create on the board to the cloud or another storage medium.

Storage 140
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Flashpoint warns of under-the-radar phishing campaigns

Computer Weekly

Simple but hard-to-detect phishing campaigns are targeting all industry sectors as a key enabler of business email compromise attacks, security analysts warn

Industry 139
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The 3 Most Important Metrics for Your Social CRM Solution

IT Toolbox

Research published in the Harvard Business Review shows that the use of Twitter for customer service rose 70 percent between the 2013 and 2014.

Social 153
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CBRE: Cloud drives massive take-up of European colocation space in Q2

Computer Weekly

Real estate consultancy's latest look at the state of the European colocation market suggests cloud is continuing to drive supply and demand for datacentre space across the continent

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Boutique CRM vs. Big-Box Solution: Which Is Right for You?

IT Toolbox

Start thinking about installing a customer relationship management (CRM) solution, and suddenly it seems like there are a million details to think about and twice that many decisions to make. One question that may come up is whether you should use a boutique CRM solution provider or a big-box vendor. Which offers the best solution for your business?

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Investing in Women Literally Pays Off for Tech Companies

Data Center Knowledge

We're launching a series on women in the data center industry. Read More.

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What Does Microsoft Dynamics 365 Learning Path Mean for Your Sales Users?

IT Toolbox

One of the new features in Microsoft Dynamics 365 created to help new users is Guided Task, which is a type of Learning Path. These new features are part of the Microsoft Azure cloud and offer walk-throughs and articles to help users learn the app. Learning Path content is unique and adapts to fit each user’s roles, determines which device is used with the app, and the current record.

Microsoft 133
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UK business welcomes government post-Brexit data sharing plan

Computer Weekly

Business has welcomed government proposals for data protection to enable unhindered data sharing with the EU after Brexit

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Developing software with Google

IT Toolbox

Today you don?t have to know everything. Information is so available that it?s possible to supplement your technical knowledge in near real time. It?s a great strategy to make more of yourself than you really are. I started my career as a developer. It was a long time ago and a technology I won?t admit to here. But h I have/had some skills. Fast forward to today.

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Government Digital Marketplace spend with SMEs exceeds £1bn but declines in 2017

Computer Weekly

Spending with SMEs through Cabinet Office Digital Marketplace framework goes over £1bn, but figures suggest SMEs getting smaller proportion of sales

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5 Ways Predictive Analytics Creates Marketing Content that Supports Sales

IT Toolbox

The crystal ball that marketers have wished for has arrived. By using data from the past, predictive analytics bring awareness about the present so that marketers can finally predict the future. This article provides five ways marketers can use predictive analytics to support sales, along with real-world applications to demonstrate its power.

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Donald Farmer: Why business models are ideological

Computer Weekly

Donald Farmer is a well-respected figure in data analytics, with significant spells at Microsoft and Qlik.

Microsoft 152
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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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4 Ways to Make Your Chrome Browser CRM Friendly

IT Toolbox

Much has been written about improving the user experience (UX) and customer experience (CX) of today’s customer relationship management (CRM) platforms. Joining a CRM solution with the Google Chrome Browser opens new UX/CX options that can please your users.

Google 124
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What do macOS and Android have in common? Both are booming malware markets

Tech Republic Security

A new report from Malwarebytes reveals Android ransomware rose 137.8% from Q1 to Q2 2017, and macOS malware is at its highest levels ever. Here are the threats the two platforms face.

Malware 130
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Does Your ERP Migration Include These 5 Steps?

IT Toolbox

It may be that you have outgrown your current enterprise resource planning (ERP) solution. It may even be that you aren’t happy with your current one because it’s outdated or not what you expected it to be. Whatever the reason, when you find yourself migrating to a new ERP application, there are certain steps you need to be sure are part of your implementation plan.

Resources 124
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Why Business Continuity is the Final Word in the ‘Build vs Buy’ Debate

Data Center Knowledge

The critical nature of the data center, combined with unprecedented economic pressures, means that outsourcing infrastructure is the only route to success. Read More.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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How to Market More Effectively

IT Toolbox

Marketing is the driving force behind most sales, but before you can start a successful marketing campaign, you have to get inside the customer's mind. The acronym AIDA stands for attention, interest, desire and action. This model is a purchasing funnel that identifies the cognitive stages a prospect goes through before making a purchase.

How To 113
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This Linux tool could improve the security of IoT devices

Network World

The first rule of building a secure and feature-rich ecosystem is software management — push and pull software updates and software discovery through an app store mechanism from a trusted source. In the go-to-market IoT race, though, that often doesn’t happen. Many Internet of Things (IoT) product developers have ignored the traumatic early history of Microsoft Windows, Android and web platforms, and expoits of IoT devices — because software updates have not been designed in — are regularly repo

Linux 127
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Instagram Hits It Big: One Million Companies Now Advertising On Instagram

IT Toolbox

Instagram, a Facebook owned photo sharing site, has reached 1 million companies using its social media platform to advertise their products to Instagrammers.

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HP Inc grows business, but price hike hits commercial PC division

Computer Weekly

Company reports strong growth for the third quarter 2017, but price increases have hit commercial sales, and a PC price cut may be on the cards

HP 113
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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Apple Gets $208M in Tax Breaks to Build Iowa Data Centers

Data Center Knowledge

Plans to spend $1.3 billion on campus, commits to creating at least 50 permanent jobs Read More.

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GCSE computing rises in popularity, but fears remain over skills gap

Computer Weekly

The number of both male and female students who chose to take a computing GCSE increased in 2017

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Want Cheaper Google Cloud? Pipe Your Data into GCP via Internet

Data Center Knowledge

GCP introduces tiered cloud connectivity services Read More.

Cloud 110
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The Monthly “CIO Master” Book Tuning: The Multitude of Digital CIO Leadership Aug, 2017

Future of CIO

Compare to the other executive positions, the CIO role continues to be shaken up, refined, reinvented and re-energized. The magic “I” of the CIO title sparks many imaginations and modern CIOs need to wear different hats and play multiple roles. Here is a set of blogs to brainstorm digital CIOs’ multitude of digital leadership. The Multitude of Digital CIO Leadership The CIO as “Chief Instrument Officer”: How to Lead Changes and Orchestrate Digital Transformation Effortlessly ?

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.