Wed.Jan 19, 2022

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The Emotions And Moments In The Customer Journey That Really Drive Loyalty

Forrester IT

Emotion is key to differentiated experiences that drive customer loyalty. But many companies get emotion wrong. Rather than designing experiences built on a broad spectrum of emotions, they equate emotion with delight. Contrary to popular belief, making customers feel content, happy, or delighted impacts loyalty less than making customers feel respected, understood, valued, or confident. […].

Company 370
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How to Choose a Linux Distribution

Association of Information Technology Professional

Thousands of Linux distributions exist, differing by purpose, pre-installed software and package management. Learn how to select the right one.

Linux 238
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Social Media Plays A Bigger Role In Commerce Than Just Buying

Forrester IT

In 2021, US-based social media platforms such as Facebook, Instagram, Snapchat, TikTok, and even Twitter piled on user shopping features, paving the way for 61% of US online adults under 25 years old saying that they’ve completed a purchase on a social network without leaving the website or app. Brands salivate at the opportunity to […].

Social 370
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Easily Turn Off Tailored Experiences Using Intune

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link]. and Facebook Page to get the latest updates. [link]. Read More. The post Easily Turn Off Tailored Experiences Using Intune appeared first on HTMD Blog #1 by Jitesh Kumar.

Windows 209
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Talent Woes: Sometimes Your Best Defense Is A Really Good Offense

Forrester IT

Use Agile Knowledge Management Practices To Combat Knowledge Loss In The Great Resignation It’s the fourth quarter, your team is down three points, and there’s less than two minutes to go. A victory is in the hands of the quarterback and coach, who have to execute a hurry-up offense to go the length of the […].

Agile 369
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The Cost of AI Bias: Lower Revenue, Lost Customers

Information Week

A new survey shows tech leadership's growing concern about AI bias, AI ethics, as negative events impact revenue, customer losses, and more.

Survey 194

More Trending

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So, how do you design a customer value management program?

TM Forum

Once you have settled the. nature of a customer value management program. , what about program characteristics, specifically those beyond the standard transactional and emotional engagement vectors? There are a number of other characteristics worth considering when comparing concept types including: Reach %. What percentage of your audience can participate?

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Phishing attack spoofs US Department of Labor to steal account credentials

Tech Republic Security

A phishing campaign seen by email security provider Inky tries to trick its victims by inviting them to submit bids for alleged government projects.

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Intent: The key to simplifying automation

TM Forum

What is “intent-driven automation” and why does it matter??. Intent-based networks enable service providers to define the behavior they expect from their network from service and business perspective. Join us for the webinar to. explore where does intent-driven automation sit today in terms of communications service providers' interest, drivers, impediments, and deployments.

Network 130
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Why Low Code is the Great Unifier for Total Experience

Information Week

(SPONSORED) Low code can lead to better experiences for employees and customers alike. These four concepts will help you create the right technology strategy for better TX.

Strategy 144
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GEP Procurement & Supply Chain Tech Trends Report

The technological landscape is dynamic and changes quickly. And for procurement and supply chain leaders looking to harness the power of technology to navigate complex challenges and an uncertain business environment, keeping up with the latest trends can be its own obstacle. So, what’s on the technological horizon for procurement and supply chain for the year ahead?

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IRS Will Require Facial Recognition Scans to Access Your Taxes

Gizmodo

Online tax filers will soon be required to submit a selfie to a third-party identity verification company using facial recognition tech in order to file their taxes or make IRS payments online. Read more.

Company 139
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Tonga Volcano Highlights Global Undersea Cable Network Fragility

Information Week

(From Network Computing) This week’s undersea volcano focused attention on the fragility of the oceanic cable network, which carries roughly 95 percent of intercontinental global data traffic.

Network 139
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Seattle region is No. 1 in U.S. in ranking of best cities for STEM jobs

GeekWire

(WalletHub Image). The Seattle region topped 100 U.S. metro areas in a new ranking of the best and worst places for professionals in science, technology, engineering and math (STEM) jobs. The comparison by the personal finance website WalletHub measured the Seattle-Tacoma-Bellevue area across 19 key metrics, ranging from percentage of workforce in STEM; STEM employment growth; median wage for STEM workers; quality of engineering universities; and more.

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IT Leaders: Are You Ready for These 8 Challenges?

Information Week

As if IT leaders didn’t already have it bad enough dealing with remote workforces, burgeoning security threats, and staff shortages. Here’s a look more challenges for this new year.

Security 173
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Tech Moves: Washington STEM names new CEO; Conversica and Iterable hire marketing vets

GeekWire

Milton Lang. (Washington STEM Photo). — Washington STEM announced Milton Lang as the education nonprofit’s new CEO. He has a doctorate in higher education administration from Washington State University and was most recently vice president of student services at Ohlone College in Fremont, Calif. Lang succeeds former Washington STEM CEO Angela Jones after a nationwide search funded in part by Jones’ new employer, the Bill & Melinda Gates Foundation.

Nonprofit 134
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AMD Radeon RX 6500 XT Review: A Bad, Really Bad Graphics Card

TechSpot

How to start this review. this thing is so bad, it's really spoiled the mood for me. In short, this is the worst GPU release since I can remember, and I've been doing this job for over two decades.

How To 136
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AVD Health Checks using Azure Portal | Monitoring | KQL Queries

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link]. and Facebook Page to get the latest updates. [link]. Read More. The post AVD Health Checks using Azure Portal | Monitoring | KQL Queries appeared first on HTMD Blog #1 by Anoop C Nair.

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Activision Blizzard wanted to sell, so it approached Microsoft

Venture Beast

Activision Blizzard had no obvious vector for growth after tapping out Call of Duty and failing to maintain World of Warcraft. Read More.

Microsoft 145
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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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TSMC price hike expected to impact CPUs and graphics cards this year

TechSpot

According to DigiTimes (via Tom’s Hardware), TSMC’s rising foundry costs will have an impact on all processors made using its 7nm and 5nm process nodes. It will hit AMD the hardest as team red’s product line includes the 7nm Zen 2 and Zen 3 architectures, while this year’s Zen 4.

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Sony should welcome Xbox Game Pass onto PlayStation 5

Venture Beast

PlayStation 5 isn't going to shrivel up and die, but Sony still needs to compete. It can do that by partnering with Xbox now. Read More.

System 145
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Pentagon Plans to Spend $52 Million in 2022 on U.S Border Spy Blimps

Gizmodo

The Department of Defense will spend tens of millions of dollars this year on a number of “surveillance blimps”—high-tech balloons that will be sent to the U.S. border with Mexico for the purposes of ferreting out drug smugglers. Read more.

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5 ways AI and ML will improve cybersecurity in 2022

Venture Beast

Improving cybersecurity from the endpoint to the core of IT infrastructures needs to be every enterprise's goal in 2022. Read More.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Smart tracking device maker Pebblebee raises more cash and adds new CEO to scale startup

GeekWire

Pebblebee smart devices, including Finder 2.0, Black Card and Found. (Pebblebee Image). Seattle-area smart tracking technology company Pebblebee , which makes hardware devices and an app to locate lost keys, pets and more, has tracked down a new partnership, funding and CEO in a quest to further scale the 8-year-old startup. Pebblebee has entered into a partnership with Sourcenext , a Japanese distributor and creator of software, hardware, and IoT products.

Retail 115
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Turing Labs lands $16.5M to bring AI to product formulation

Venture Beast

Turing Labs, a startup developing a platform to bring AI to product formulation, has raised $16.5 million in venture capital. Read More.

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Assistive tech startup led by former NASA engineer uses an AI ‘parrot’ to help people with disabilities

GeekWire

Parrots CEO David Hojah (left) with Parrot advisor Steve Saling and the company’s product, “Polly.” (Parrots Photo). David Hojah is a former NASA engineer, but his real passion is healthcare. Growing up, he saw his family members taking care of his aunt, who had multiple sclerosis, and his uncle, who had a spinal cord injury. Now, he’s developing tech to help people with disability have more independence.

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Report: 92% of IT decision-makers think process automation is ‘vital’

Venture Beast

IT decision-makers support investing in process-related tech and expect their orgs to prioritize applying automation across operations. Read More.

Report 132
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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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EU Regulator Wants to Ban Proof of Work Crypto Mining to Avoid Climate Disaster

Gizmodo

One of the European Union’s top regulators has a new proposal for reducing cryptocurrency’s carbon footprint : ban proof of work mining. The proposed prohibition, suggested by European Securities and Markets Authority Vice Chair Erik Thedéen during a Financial Times interview , would apply to EU nations and would come… Read more.

Financial 113
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Tips and guidelines for making software applications GDPR compliant

Venture Beast

Developing a GDPR compliant software app can be a challenging task. Understand how to meet the requirements and ensure compliance. Read More.

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Did You Catch The Book of Boba Fett's Musical Teaser?

Gizmodo

Star Wars shows are generally very secretive about what’s coming in the future. However, the latest episode of The Book of Boba Fett gave its audience as clear a clue as one can hear. It happened at the end of the fourth episode, “ The Gathering Storm ,” which means we’re going to have to talk spoilers. Read more.

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Report: U.S. is top target of phishing attacks worldwide

Venture Beast

Outseer also found that the U.S. was the top hosting country for phishing attacks, accounting for 73% of internet service providers. Read More.

Report 129
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.