Thu.Jan 16, 2020

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The Three Megatrends For Customer Service In 2020

Forrester IT

Customer service is hard. Connected customers compare your service experiences not just with your competitors but also with the best experiences that they’ve had with consumer brands. They broadcast poor experiences, which leads to abandoned purchases, lost sales, and brand erosion. Modernizing customer service operations takes a long-term investment in AI and automation to better […].

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Deploy Microsoft Edge Patches with SCCM Software Updates|ConfigMgr Part 1

Anoop

Subscribe YouTube Channel [link]. and Facebook Page to get latest updates. [link]. Let’s see how you can enable and deploy Microsoft Edge patches with Configuration Manager Software Updates. I have already published a post that explains how to Deploy Microsoft Edge Browser (client installation) to Windows 10 devices. Introduction Microsoft released the stable version of Microsoft Edge (Chromium version) on 15th Jan 2020.

Microsoft 212
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The best and worst of branding in 2019

Forrester IT

Late last year, I sat down at my desk, fountain pen in hand, surrounded by a mountain of notes I’d assiduously compiled through the year, ready to recap the year in branding. As the sticky notes chaos receded, and unified themes emerged, I realized that I need to call upon the wisdom of a village […].

B2C 221
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How a researcher exploited the Windows 10 bug patched by Microsoft

Tech Republic Security

Security researcher Saleem Rashid "rickrolled" himself to show that the bug could be exploited in the real world to spoof security certificates on machines without Microsoft's patch.

Research 170
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Case Study: Can Your Customers Always Connect With You?

Spearline Testing

Can your customers always connect with you? A question every business should ALWAYS ask themselves regularly, especially one that prioritizes excellent customer experience overall. While this advert is a fictional scenario, you would be surprised how many times a business’ customer has been greatly affected by poor call quality, or not even getting through, with the business completely unaware.

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These subject lines are the most clicked for phishing

Tech Republic Security

The most successful email lures don't promise riches, but issue imminent cybersecurity warnings or urgent office messages, a report reveals.

Report 176

More Trending

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How to add a host to Observium

Tech Republic Security

Now that you have the Observium network monitoring platform installed, it's time to add a host.

How To 134
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How to Succeed With a Cloud Transformation Strategy

Information Week

A study from Unisys shows a significant segment of organizations have not seen substantial gains from cloud migration.

Cloud 148
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Why multicloud security is your next big challenge

Network World

Companies deploy an average of three to five different cloud services. With an increased emphasis on security and regulatory compliance, the capability to manage these disparate systems is crucial.

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3 lessons that CIOs learned in 2019

mrc's Cup of Joe Blog

Summary: As we start a new year, it helps to reflect on (and learn from) the past year. In this article, we take a look at the past year from an IT leader perspective. What are the most important lessons that IT leaders and CIOs learned (or should have learned) in 2019? What important takeaways from the last 12 months will help you succeed in the coming year?

CTO 72
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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“Critical Thinker’ Board Director

Future of CIO

The Corporate Board's role, in large part, is to make good decisions that enhance the value creation for the organization. Boards need to work closely with the management for mastering strategy oversight and risk intelligence, identify both business opportunities and risks, keep focusing on doing fundamental things right. Ultimately, the corporate board takes the praise or blame depending largely on their abilities to influence the business outcomes.

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PDF or ePUB- Which is the Better Format for e-Publishing?

Kitaboo

Constantly evolving technology and rapid digitization have completely transformed the e-publishing world today with PDF and ePUB emerging as two of the most common eBook formats used across the industry. But both having their advantages and drawbacks, choosing the right format can be a tough task for publishers. In this blog post, we are going to discuss the pros and cons of using PDF and ePUB in detail and why one scores over the other.

eBook 60
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Strategic Thinking vs. Design Thinking

Future of CIO

Strategic Thinking is about keeping the end in mind. Design Thinking inspires thinking by doing. The purpose of strategic thinking is to explore the “why” factor behind the issues. The purpose of design thinking is to think about how to address a problem creatively. More and more of work is less about design in its purity and more focused on holistic and strategic business initiatives.

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U.S. Healthcare Data Breach Cost $4 Billion in 2019. 2020 Won’t Be Any Better

CTOvision

Read why George V. Hulme says that healthcare data breach could be worse in 2020 than in 2019 on Security Boulevard : New research estimates, after all the breach data, is tallied, that by the end of 2019, healthcare-related data breaches will cost the industry $4 billion, and respondents to a recent survey expect those […].

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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The Best “Incubation” Quotes of “Digital Master” Jan, 2020

Future of CIO

" Digital Maste r ” is a series of guidebooks (28 + books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” It perceives the emergent trends of digital leadership, provides advice on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management.

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Cyber attackers turn to business disruption as primary attack objective

CTOvision

Over the course of 2019, 36% of the incidents that CrowdStrike investigated were most often caused by ransomware, destructive malware or denial of service attacks, revealing that business disruption was often the main attack objective of cybercriminals. Another notable finding in the new CrowdStrike Services Report shows a large increase in dwell time to an […].

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Employee Spotlight: Mark Richman

Linux Academy

Mark Richman, AWS Training Architect. “Taking courses is great, doing Hands-On Labs is even better. But the best thing you can do is build something for someone else to use.” If you’re here to fully understand Mark Richman in his entirety, you’re going to need to keep digging. Just as he’s spent his life building, engineering, and wrestling with what is presented to him, so too does he easily maneuver more invasive questioning.

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How Small Businesses Can Improve Cybersecurity Without Breaking the Bank

CTOvision

While organizations of all sizes have benefited from the efficiencies and conveniences of taking their business digital, it’s not without risks. Cybersecurity in today’s hyperconnected world is a necessity for large, medium and small businesses alike. Smaller businesses may be more prone to cyberattacks as they typically have fewer resources dedicated to cybersecurity.

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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Removing Unnecessary Complexity

Scott Lowe

Recently, I’ve been working to remove unnecessary complexity from my work environment. I wouldn’t say that I’m going full-on minimalist (not that there’s anything wrong with that), but I was beginning to feel like maintaining this complexity was taking focus, willpower, and mental capacity away from other, more valuable, efforts.

Linux 60
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Breadth Vs. Depth: The Cybersecurity Industry Has Been Focusing On The Wrong Thing

CTOvision

Read why Jeff Capone says that the cybersecurity industry has been focussed on the wrong thing on Forbes : Every organization wants to keep its name out of the data breach headline carousel. A data breach comes with significant penalties, including General Data Protection Regulation (GDPR) fines, diminished reputation, cost of forensic analysis and cost […].

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Cloud Adoption & Technology Change Create Gaps in Enterprise Security

CTOvision

Read why Jai Vijayan says that adopting cloud or any technology change can create gaps in enterprise Security on Dark Reading : Many businesses that are transitioning to public cloud environments, microservices architectures, and 5G networks are creating new blind spots in the attack surface for criminals to leverage, according to a new report from […].