The Three Megatrends For Customer Service In 2020
Forrester IT
JANUARY 16, 2020
Customer service is hard. Connected customers compare your service experiences not just with your competitors but also with the best experiences that they’ve had with consumer brands. They broadcast poor experiences, which leads to abandoned purchases, lost sales, and brand erosion. Modernizing customer service operations takes a long-term investment in AI and automation to better […].
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