Thu.Apr 26, 2018

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Creating The CX-Centric Utility

Forrester IT

Outage management is a defining moment for utilities and thus provides a great way to reimagine the relationship between utilities and their customers. Absent an outage, most consumers don’t give a whole lot of thought to their utility company – flip a switch and the expected happens. The outage – especially prolonged outages – changes […].

Company 362
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IDG Contributor Network: Assess before you leap

CIO Business Intelligence

I came across this quote by Yogi Berra the other day, and it truly encapsulates the intent behind this article: “If you don’t know where you are going, you’ll end up somewhere else.”. As organizations strive to continue responding to market changes and opportunities, there is an increasing need for solid operational and strategic information to better support the business.

Network 40
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The Self-Licking Ice Cream Cone of Misery for S&R Pro’s Starts with Start Ups

Forrester IT

Over the last 2 weeks I have been at the annual shenanigan bonanza that is RSA. I was invited to sit on a “Shark Tank” panel for emerging technology start-ups in Miami, FL. In the span of two weeks I went from seeing the big, well-established companies, who have massive marketing budgets and millions of […].

Budget 249
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The Weekly Insight of the “Future of CIO” 4/27/2018

Future of CIO

Blogging is not about writing, but about thinking, brainstorming, innovating and sharing. The “Future of CIO” Blog has reached 2.5 million page views with 4600+ blog posting in 59+ different categories of leadership, management, strategy, digitalization, change/talent, etc. The content richness is not for its own sake, but to convey the vision and share the wisdom.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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From Startups to Stalwarts– Join Us In Chicago To Learn How To Use A Wide Ecosystem For Digital Success

Forrester IT

“Disrupt or be disrupted” The demise of previous market giants like Blockbuster and the rise of digital unicorns like Uber are pretty convincing evidence that if you’re operating at business as usual, your business is probably at risk. But that mandate to “disrupt or be disrupted” can misleadingly paint a market landscape of only adversaries— […].

How To 186
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The Digital Readiness of Organizations

Future of CIO

It’s critical to discover the strategic and predictive pathway to change, increase confidence, position a brand and leverage resources to make the digital paradigm shift effortlessly. We are in a time of tremendous change, the dawn of digital age, the path to next level of digital maturity, also in the era of confusion and information overload. Most organizations have the mix of old and new, physical and virtual, order and chaos, the old way and the new way to do things, etc.