Thu.Apr 09, 2020

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Work-At-Home: Just The First Step In Contact Centers’ Response To COVID-19

Forrester IT

After it received more than a dozen complaints, the Larimer County Department of Public Health and Environment ordered a contact center in Fort Collins, Colorado to send its employees home last week. The agency said that the contact center did not meet the definition of an essential business as set out in county and state […].

Meeting 361
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Congrats To The USAF and Wickr: This news could mean significant reduction in several key cyber risks for critical missions

CTOvision

I’ve know and used Wickr for quite a while. We use the pro version at OODA and strongly endorse it to all our OODA members (and even provide a discount to members wanting their own pro version here). We also use it whenever possible for business discussions external to the company. We have kicked the […].

Company 301
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Privileged Identity Management Solutions Must Secure Growing Diversity Of Use Cases

Forrester IT

Last week, Forrester published its latest overview of the privileged identity management (PIM) market, which can be found here. In it, we provide an overview of the 17 leading PIM vendors and categorized each vendor as either a PIM specialist or PIM suite provider , along with a market segmentation based on geography and annual […].

Security 318
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How to secure a Kubernetes cluster by preventing unwanted modules from loading

Tech Republic Security

The road to secure containers is long and winding. One stop you should take on that journey is unloading unnecessary kernel modules in your Linux containers.

Security 175
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Adopt And Express Your Values At CX North America

Forrester IT

Nearly two-thirds of consumers choose, switch, avoid, or boycott brands based on their stance on a social issue. Marketing and CX pros can lead the way in getting values-based messaging right.

Social 318
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Who has banned Zoom? Google, NASA, and more

Tech Republic Security

Zoom's security woes have led to a number of organizations, companies, and schools banning or restricting its use, with some recommending alternatives such as Microsoft Teams.

Google 157

More Trending

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Fix SCCM Pre-Release Features are Grayed Out | Enable | ConfigMgr

Anoop

Subscribe YouTube Channel [link]. and Facebook Page to get latest updates. [link]. Let’s see how to fix the issue related to SCCM Pre-Release Features are Grayed Out. The option “Turn On” is grayed out when you try to enable the “Orchestration Group” pre-release feature of SCCM. In this post, we learn how to fix this issue.

Groups 157
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The Next Step In Your Brand’s Digital Journey: Anticipatory Digital Experiences (And How To Deliver Them)

Forrester IT

Today’s digital experiences place too much cognitive load on the consumer. Why? Because the success of websites is measured based on feature parity along with the ability to navigate a composite of services meant to do all things for all people. Business metrics for these same experiences are tied to revenue or self-service rather than […].

How To 235
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Product Manager Vs Project Manager

Galido

Information Technology Blog - - Product Manager Vs Project Manager - Information Technology Blog. The roles of the Product Manager and the Project Manager are often confused, however, they are very different on a number of levels. Companies that need to remain competitive in the business landscape of today will have a need for both product management and project management.

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Businesses Rewrite 2020 Budgets and Plans Amid COVID-19

Information Week

A few new surveys of executives and business leaders provide some insight into shifting plans as industry weathers the coronavirus pandemic.

Budget 166
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GEP Procurement & Supply Chain Tech Trends Report

The technological landscape is dynamic and changes quickly. And for procurement and supply chain leaders looking to harness the power of technology to navigate complex challenges and an uncertain business environment, keeping up with the latest trends can be its own obstacle. So, what’s on the technological horizon for procurement and supply chain for the year ahead?

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Malicious coronavirus-themed apps target Android devices

Tech Republic Security

Purporting to offer help and info on COVID-19, the apps can let hackers take control of devices to access files, contacts, the calendar, and more, according to Check Point Research.

Research 136
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How to tag collaborators in Google Doc comments

Tech Republic Cloud

Google Docs is a great way to collaborate while you're working from home. But if you add comments for your fellow workers to address, they might miss them. Find out how to avoid such a scenario.

Google 132
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We Will Need All the Automation We Can Get

Information Week

Enterprise automation is not a cause for alarm but a societal imperative. Here's why.

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E-commerce and home-based workers see increase of targeted fraud

Tech Republic Security

With more people working from home and e-commerce experiencing a boom-time, fraudsters have taken notice.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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How to tag collaborators in Google Doc comments

Tech Republic Cloud

Google Docs is a great way to collaborate while you're working from home. But if you add comments for your fellow workers to address, they might miss them. Find out how to avoid such a scenario.

Google 105
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Deloitte highlights top 9 challenges for enterprises during COVID-19 crisis

Tech Republic Security

Now's the time for organizations large and small to return to the basics with cyber hygiene protocols, the firm's cyber risk services leader says.

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Convert PDF to Excel: The Definitive Guide

Galido

Information Technology Blog - - Convert PDF to Excel: The Definitive Guide - Information Technology Blog. PDFs or Portable Document Format files are great for viewing, sharing and storing important content and data. The one thing PDFs not great for is editing the information stored in them. PDFs are made that way and that is OK. After all, it is why we use this format : to ensure that the content of our files is not easily or accidentally tampered with, and to ensure that our documents look the

Budget 94
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Zero Trust security: Go slowly in order to go big, says expert

Tech Republic Security

Zero Trust can seem scary to those accustomed to traditional security approaches. Here is how to get started with Zero Trust.

Security 122
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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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10 Features that Make KITABOO Insight the Best Learning Platform for Remote Employees

Kitaboo

This blog talks about features remote employees must have while learning remotely. It took a microscopic organism to bring the fast-paced, number-driven and goal-oriented world to a standstill. The economy of several countries is going to take a major hit post this pandemic. No one really anticipated a scenario where businesses would be left in a position to mandate remote working at such short notice.

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Coronavirus-themed phishing emails and websites spoof the White House

Tech Republic Security

The phishing emails led to malicious websites that used the same HTML and CSS found in actual White House sites, says email security provider INKY.

Security 108
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How to upload a file to Google Drive

Tech Republic Cloud

If you need to share a document on Google Drive but aren't sure how, these simple steps will have you collaborating online in no time.

Google 86
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Industries with critical infrastructure are at greater risk during the pandemic

Tech Republic Security

Operational technology and industrial systems are increasingly connected to the IT network, and organizations don't have the right tools to secure them, according to a security official.

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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Hackathons and action groups: how tech is responding to the COVID-19 pandemic

Dataconomy

The global COVID-19 pandemic has generated a wide variety of responses from citizens, governments, charities, organizations, and the startup community worldwide. At the time of writing, the number of confirmed cases has now exceeded 1,000,000, affecting 204 countries and territories. From mandated lockdowns to applauding health workers from balconies, a.

Groups 83
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How to connect ONLYOFFICE Desktop Editors to your Nextcloud server

Tech Republic Cloud

Connecting ONLYOFFICE Desktop Editors to a Nextcloud Hub on-premises cloud deployment is much easier than you think.

How To 81
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Webinar Review: FlexDeploy for Oracle E-Business Suite and Cloud

Flexagon

The following is a brief summary of the information covered in the webinar: FlexDeploy for Oracle E-Business Suite and Cloud, which can be accessed here. A Shifting IT Landscape The IT landscape is shifting to feature more agile, continuous, and automated processes, increasingly on the Cloud. Oracle E-Business Suite (EBS) is an interesting ERP as. The post Webinar Review: FlexDeploy for Oracle E-Business Suite and Cloud appeared first on Flexagon.

Oracle 60
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During times of uncertainty, our customers need us the most

Nutanix

As we grapple today with the reality of a global pandemic and businesses are challenged with a new normal, our unwavering commitment to our customers remains unchanged.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Is the Market Actually Cheap?

Virtualized Greek

The following is an excerpt of “ Is the Market Actually Cheap? “, which first appeared on Money & Markets. It’s not so clear that this is the generational buying opportunity some of the bulls seem to think it is. Let’s take a look at market valuations. This is where the cyclically-adjusted price/earnings ratio (“CAPE”) comes in handy.

Course 52
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Knowledge Architecture and Design Maturity

Future of CIO

We live in the digital era with knowledge abundance. Knowledge fuels imagination. Knowledge architecture is a useful tool to develop the design competency of the business. The forward-thinking leaders understand how things like design thinking can fundamentally change organizations, build a strong brand, and whether they can build knowledge architecture as a practical tool to improve design maturity.

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Virtual Events Take Center Stage in Our New Reality

Nutanix

Since the early days of events in virtual reality, a lot has changed. Most notably, the proliferation of VR headsets has made a fully immersive experience possible. Access to the kind of graphics hardware needed to render these virtual spaces on a 2D screen is nearly ubiquituos with either local GPUs or cloud-based GPUs accessible from any device. But despite huge leaps forward in technology, we’re still in the early days of VR adoption for events.

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The Best “Curve” Quotes of “Digital Master” Apr, 2020

Future of CIO

" Digital Master ” is a series of guidebooks (28 + books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” It perceives the emergent trends of digital leadership, provides advice on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.