Work-At-Home: Just The First Step In Contact Centers’ Response To COVID-19
Forrester IT
APRIL 9, 2020
After it received more than a dozen complaints, the Larimer County Department of Public Health and Environment ordered a contact center in Fort Collins, Colorado to send its employees home last week. The agency said that the contact center did not meet the definition of an essential business as set out in county and state […].
Let's personalize your content