Mon.Jul 27, 2020

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Contact Centers During COVID-19

Forrester IT

Andrew Hewitt, our resident enterprise IT and remote work expert, and I caught up for a quick pulse check on how service providers are faring during the pandemic. Business process outsourcers (BPOs) and contact centers felt the heat from the pandemic a lot more and a lot earlier than other businesses. Even as global brands […].

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Shopping Gets More Conversational: How AI Is Changing The Experience

CTOvision

Read Kathleen Walch’s article in Forbes about how AI is making shopping more conversational. A few decades ago, if a person wanted to buy something they had to physically go […].

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Asia Pacific: The Future Of Work Is Now

Forrester IT

As the world moves through the management phase of this historic pandemic, the ultimate “new normal” remains elusive. Countries that seemed to have flattened the curve are seeing a resurgence in daily case rates. Meanwhile, the pandemic has eroded global economic growth. Most businesses have been affected by two dominant factors: Dramatic changes in consumer […].

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How to Achieve AWS Security in 10 Steps

CTOvision

Read Manish Mistry list 10 steps to ensure Amazon AWS security on DevOps: As more companies embrace the cloud, security is becoming a more significant challenge. Irrespective of size, organizations […].

Security 245
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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FORRward: A Weekly Read For Tech And Marketing Execs

Forrester IT

Even If You’re Reopening Your Offices, You Need To Plan For A Remote-Work Future This week, Google extended its remote-work plans for all 200,000 full-time and contract employees through summer 2021. Alphabet Chief Executive Officer Sundar Pichai said in a company memo, “I hope this will offer the flexibility you need to balance work with taking care of yourselves […].

Google 289
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3 Ways to Optimize Your Supply Chain With Big Data

CTOvision

Customer preference drives demand trends, and in the face of COVID-19, it is imperative to use crowd wisdom in order to remain competitive. In the digital age, consumer feedback is […].

Big Data 237

More Trending

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What Organizations Need to Know About IoT Supply Chain Risk

CTOvision

Read Daniel dos Santos explain the Internet of Things supply chain risks on Dark Reading : As organizations let billions of connected devices into their corporate networks, do they really […].

Internet 237
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What is the Most Important Agile KPI?

Social, Agile and Transformation

I'm asked this question on selecting agile KPIs all the time from leaders. . Some want to try measuring agile methodologies with the same project management measurements that worked for them in the past, while others are trying to establish some oversight on a process that they don' fully understand.

Agile 222
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5G Security in an IoT Architecture

CTOvision

Read Roland Atoui take a look at the security of 5G in an Internet of Things architecture on IoT for All : 5G is in its early stages (available in […].

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FIX SCCM Duplicate Records Co-Management Tenant Attach Issues

Anoop

Subscribe YouTube Channel [link]. and Facebook Page to get latest updates. [link]. Let’s understand how to Fix SCCM Duplicate Records when Co-Management & Tenant Attach is enabled. Microsoft recently released a new hotfix for ConfigMgr 2002. The KB 4575339 hotfix is released to fix the co-managed devices that are duplicated in the Microsoft Endpoint Manager admin center.

Microsoft 205
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Blockchain & the Retail Industry: Product Safety and Counterfeiting Use Cases

CTOvision

Read Michelle Ann Gitlitz, Cheryl A. Falvey and Justin Porter explain the use of blockchain technology in the retail sector on Lexology: Blockchain is a digital, decentralized, distributed ledger that […].

Retail 203
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Which workers are your biggest security nightmare? It might not be the people you expect

Tech Republic Security

Businesses need to approach cybersecurity in a way that resonates with employees, namely by putting them at the centre.

Security 194
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Are newer medical IoT devices less secure than old ones?

Network World

Experts differ on whether older connected medical devices or newer ones are more to blame for making healthcare networks more vulnerable to cyberattack. The classic narrative of insecure IoT centers on the integration of older devices into the network. In some industries, those devices pre-date the internet , sometimes by a considerable length of time, so it’s hardly surprising that businesses face a lot of challenges in securing them against remote compromise.

Security 156
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Why Data Science Isn't an Exact Science

Information Week

Organizations adopt data science with the goal of getting answers to more types of questions, but those answers are not absolute.

Data 181
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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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How to tailor SASE to your enterprise

Network World

Businesses considering the secure access service edge (SASE) model need to understand that there are numerous ways to implement it that can be tailored to their future needs and the realities of their legacy networks. As defined by Gartner, which coined the term, SASE calls for security to be built in as part of the network and delivered as a cloud service, but that might not fit the circumstances faced by all enterprises.

WAN 154
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Data in the Age of COVID

Information Week

This crisis is teaching us a ton about the dissemination and use of data. But we must remember to use it in a way that maintains the quality of data and protects privacy rights.

Data 149
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Explainer: What Are Tensor Cores?

TechSpot

Nvidia has been making graphics chips that feature extra cores, beyond the normal ones used for shaders. Known as tensor cores, these mysterious units can be found in thousands of system, but what exactly are they and what are they used for? Today we'll explain what a tensor is and.

System 139
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Google will keep employees working remotely until July 2021

The Verge

Illustration by Alex Castro / The Verge. Google plans to keep 200,000 full-time and contract employees working remotely until at least July 2021, The Wall Street Journal reported. Other tech firms have announced long-term plans to keep employees working from home due to restrictions from the coronavirus pandemic, but Google would be the first to extend remote working into the middle of next year.

Google 137
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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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The Best Disney Soundtrack You're Not Listening to Just Got Alan Menken His EGOT

Gizmodo

Alan Menken helped define Disney animation’s sound for decades—helping score some of the most beloved films of the company’s renaissance, and changing its soundtracks forever with The Little Mermaid ’s establishment of the “I Want” song. But the legendary composer has only just snagged an Emmy for his work with the… Read more.

Film 136
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Samsung Galaxy Unpacked trailer teases five new devices to be unveiled on August 5th

The Verge

Samsung’s next big hardware event, Galaxy Unpacked, is confirmed for August 5th, and a new trailer from the phone maker suggests we can expect to see five hardware devices unveiled on the day. The silhouettes of all five are shown at the beginning and end of the trailer below. And judging by the shapes and the leaks we’ve seen so far, this is what we’re expecting to see: the new Galaxy Note 20 (regular and Ultra versions); the foldable Galaxy Fold 2 ; the Galaxy Watch 3 ; the bean-shaped Galaxy

Hardware 135
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Inspired by son’s health issues, Seattle entrepreneur launches at-home ear-nose-throat monitor

GeekWire

Jane Zhang. (Remmie Health Photos). Jane Zhang knew there had to be a better way. Despite extra attention on hygiene and eating healthy, Zhang’s 2-year-old son was constantly getting ear infections and catching the common cold after starting childcare. He was forced to go through multiple rounds of antibiotics, several misdiagnoses, and many hours inside various doctor’s offices.

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Netflix’s The Witcher Is Getting a Live-Action Prequel Series

Gizmodo

It’s time to go back to where it all began. Netflix has announced that The Witcher is getting a six-part limited series , The Witcher: Blood Origin , that tells the story of the very first of their kind. Read more.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Qualcomm’s Quick Charge 5 refuels phones 50% in 5 minutes, 100% in 15

Venture Beast

Starting in the third quarter, some Android phones will recharge using standard USB-C cables at extremely high speeds, challenging Qi wireless chargers. Read More.

Wireless 136
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Moms in Tech Facebook group splintering over allegations of racism

The Verge

With more than 15,000 members, a community wrestles with calls for intersectionality A Facebook group for mothers in the tech industry is disintegrating after members say they were blocked or silenced for posting about anti-racism and white fragility. The group, Moms in Tech, was started in 2017 by Linda Xiong, a product manager at Facebook. Today, it has over 15,000 members.

Groups 129
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Offshore Wind Is on the Brink of Becoming So Cheap, the UK Will Pay People to Use It

Gizmodo

The fossil fuel industry and its allies love saying that renewable energy increases utility bills. But in the UK, new research shows that coming offshore wind farms could actually make bills more affordable. Read more.

Energy 128
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NIST study finds that masks defeat most facial recognition algorithms

Venture Beast

A National Institutes of Science and Technology found that 89 commercial facial recognition algorithms were defeated by masks. Read More.

Study 145
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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Microsoft study on working from home reveals longer hours and more meetings

TechSpot

The study comes from Microsoft, which examined the effects of working from home on 350 of its employees. The results, published in Harvard Business Review, are quite an eye opener.

Study 121
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Intel’s hardware chief is leaving the company

The Verge

Image: Intel. The executive in charge of almost all of Intel’s hardware, chief engineering officer Dr. Venkata (Murthy) Renduchintala, is leaving the company on August 3rd, Intel announced on Monday. His departure comes on the heels of Intel’s announcement that its next-gen 7nm chips are delayed until at least 2022 , and after years of delays for the company’s 10nm processors as well, which bottlenecked advancements for much of the laptop industry.

Hardware 124
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OpenSpace raises $15.9 million to automate photo documentation on construction sites

Venture Beast

OpenSpace, which helps construction teams track the progress of projects by capturing navigable 360-degree photos, has raised $15.9 million. Read More.

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Mysterious white next-gen Xbox controller appears online

The Verge

A white Xbox Series X controller appears to have leaked online. An image of the white controller appeared on Reddit over the weekend, before the poster deleted their account and the image. Identified only as “Wolfy_Wizzardo,” the Reddit user claimed to have snapped the photo at a party in Washington state hosted by the child of a Microsoft employee.

Microsoft 124
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.