Thu.Feb 17, 2022

article thumbnail

400 Million Reasons To Pay Attention To Contact Center AI

Forrester IT

Uniphore has just announced a whopping $400 million Series E round led by NEA, giving them a valuation of $2.5 billion. And they have been busy. This funding round is right on the heels of some major moves in 2021: a $140 million Series D round and the acquisitions of Emotion Research Lab (video and […].

Video 370
article thumbnail

Insights on the Present and Future of Intelligent Search

Social, Agile and Transformation

Intelligent search powers ecommerce websites, site search engines, portals to support hybrid working, and customer support workflows. We’re going from the early days of keyword search boxes to today’s natural language query interfaces. The intelligence will progress from today’s automatic relevance tuning machine learning algorithms onto tomorrow’s pre-trained models and program.

Training 260
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Use Forrester’s Framework To Understand The CRM Landscape

Forrester IT

We all know that CRM today is not a singular technology. It’s a collection of discrete, composable technologies that cover a huge swath of capabilities for the front office — capabilities that depend on how complex your deployment is and the needs of your specific industry — yet irrespective of the characteristics of your organization, […].

Industry 355
article thumbnail

Together, We Are the CompTIA Community

Association of Information Technology Professional

CompTIA is looking to create even more value and a better user experience in 2022. To get there, new Chief Community Officer MJ Shoer has issued four challenges for members this year. Are you willing to accept?

226
226
article thumbnail

Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

article thumbnail

Glint Expands Microsoft Viva’s Offering

Forrester IT

Today, Microsoft announced that it will move Glint, the employee experience (EX) survey vendor acquired by its LinkedIn subsidiary in 2018, to the now one-year-old Viva organization. This is a good move, important for Microsoft customers and their EX initiatives. It also comes with significant implications that leaders should understand when deciding how to move […].

Microsoft 195
article thumbnail

How to Install SCCM DP on Windows 11 | Enable PXE Server and Troubleshooting Tips

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link]. and Facebook Page to get the latest updates. [link]. Read More. The post How to Install SCCM DP on Windows 11 | Enable PXE Server and Troubleshooting Tips appeared first on HTMD Blog #1 by Anoop C Nair.

Windows 214

More Trending

article thumbnail

Targeting Intune Win32 apps and PowerShell Scripts based on the Enrollment Date

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link]. and Facebook Page to get the latest updates. [link]. Read More. The post Targeting Intune Win32 apps and PowerShell Scripts based on the Enrollment Date appeared first on HTMD Blog #1 by Mark Thomas.

214
214
article thumbnail

What “Cobra Kai” Can Teach Us About DevSecOps

Forrester IT

The popular TV series offers valuable lessons about striking the right balance between speed and data protection.

Data 195
article thumbnail

Easy Steps to Download HP Driver Packs for SCCM

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link]. and Facebook Page to get the latest updates. [link]. Read More. The post Easy Steps to Download HP Driver Packs for SCCM appeared first on HTMD Blog #1 by Jitesh Kumar.

HP 196
article thumbnail

Report: Pretty much every type of cyberattack increased in 2021

Tech Republic Security

The only category to decrease was malware attacks, but SonicWall said in its report that even that number was deceptive. . The post Report: Pretty much every type of cyberattack increased in 2021 appeared first on TechRepublic.

Report 168
article thumbnail

7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

article thumbnail

The cultural demands of DevOps

TM Forum

DevOps principles can help communications service providers (CSPs) evolve from a highly architected and reliable, yet fixed environment to new ways of cross-functional collaboration – but only if they are willing to embrace significant cultural change. DevOps is as much about culture as it is about processes and tools. In an Agile development environment, the cadence of software development is radically different from traditional waterfall methods.

Devops 130
article thumbnail

Google Docs add-ons to help make your writing life more professional and easier

Tech Republic Cloud

If you're a Google Docs power user, you probably already know about Add-ons. These easy-to-install tools can extend the feature set of Google's office suite or simply make the work you do a bit more efficient. The post Google Docs add-ons to help make your writing life more professional and easier appeared first on TechRepublic.

Google 150
article thumbnail

Can digital twins deliver for telecoms?

TM Forum

The use of digital twins is spreading beyond manufacturing and into areas such as healthcare, construction and smart cities. These data-driven simulations of the real world allow organizations to identify and solve problems before they happen in real life, and to optimize systems, processes, operations and prototypes. All this sounds potentially useful for communications service providers (CSPs), but can they realistically harness digital twins today?

Network 130
article thumbnail

Metaverse companies faced 60% more attacks last year, and 5 other online fraud statistics

Tech Republic Security

It was a banner year for online fraudsters. Almost every industry saw an attack spike, with online fraud jumping 85% year over year in 2021, says Arkose Labs. The post Metaverse companies faced 60% more attacks last year, and 5 other online fraud statistics appeared first on TechRepublic.

Company 147
article thumbnail

20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

article thumbnail

How IT Can Modernize and Streamline Enterprise Supply Chains

Information Week

Enterprise supply chains are struggling. Updated technology can play a key role in bringing operations back to normal.

article thumbnail

New study shows enterprises are making progress with cloud-based HPC

Tech Republic Cloud

Hard science is becoming easier thanks to high-performance computing in the cloud. The post New study shows enterprises are making progress with cloud-based HPC appeared first on TechRepublic.

Study 141
article thumbnail

Wordle Is Watching You

Gizmodo

It’s been less than a month since the New York Times bought Wordle , but it’s wasting no time in ruining everyone’s favorite word game in all the shitty ways you’d expect from a billion-dollar behemoth. And—you guessed it—that means your little daily puzzles are being loaded with ad trackers now, too. Read more.

Oracle 139
article thumbnail

Don’t browse on public Wi-Fi without a VPN

Tech Republic Security

Cybersecurity is critical in today's online world. Whether you're a business or a private individual, you need a VPN. Try this one while it's on sale. The post Don’t browse on public Wi-Fi without a VPN appeared first on TechRepublic.

Software 126
article thumbnail

How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

article thumbnail

AWS and Salesforce team up to combine direct-to-consumer video streaming and analytics

Tech Republic Cloud

The combined offering is designed to create greater customization of user experiences, increase retention and be easily configurable for a variety of applications. The post AWS and Salesforce team up to combine direct-to-consumer video streaming and analytics appeared first on TechRepublic.

Video 126
article thumbnail

As Firefox's user numbers decline, Mozilla seeks out new revenue streams

TechSpot

According to a new report from Wired, Firefox only services a mere four percent of the Internet's browser users, a far cry from the twenty percent it boasted over a decade ago.

Internet 135
article thumbnail

IonQ teams up with Pacific Northwest National Lab on a new supply chain for quantum computing

GeekWire

This photomicrograph shows a chain of barium ions in an IonQ quantum computing system. The width of the chain in only slightly bigger than the width of a human hair. (IonQ Photo). Dare we say it? Pacific Northwest National Laboratory has teamed up with IonQ to come up with a method for producing barium ions for quantum computing that could lead to … yes, that’s right, a quantum leap.

CTO 133
article thumbnail

New study shows enterprises are making progress with cloud-based HPC

Tech Republic Cloud

Hard science is becoming easier thanks to high-performance computing in the cloud. The post New study shows enterprises are making progress with cloud-based HPC appeared first on TechRepublic.

Study 109
article thumbnail

Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

article thumbnail

AMD launches Ryzen 6000 series for laptops: What's new with the Zen 3+ architecture?

TechSpot

As announced back at CES, Ryzen Mobile 6000 is based on a new APU design that's a complete overhaul of the platform. Everything has been upgraded, from new Zen 3+ CPU cores, to RDNA 2 integrated graphics, to DDR5 support and more. AMD’s previous APUs have lagged a little behind.

article thumbnail

The Alien Show Has Some Good News—and Some Not-So-Good News

Gizmodo

Ever since news broke that Legion and Fargo showrunner Noah Hawley was making a TV show set in the Alien universe , we’ve been desperate to learn more. When’s it set, where’s it set, who’s in it, and can we have it in our eyeballs right now thank you very much? Several of those details have been revealed in the … Read more.

Film 113
article thumbnail

Someone got Halo: Infinite and GTA 3 to run on an ebook reader

TechSpot

Reddit user Achilleswing showed off Grand Theft Auto 3 running—kind of—on a Boox Nova Pro e-reader. The Android-based device features a 7.8" HD E-ink Screen with a 1872 x 1404 (300 dpi) resolution, 16-bit grayscale, a quad-core 1.6GHz Cortex-A17, and 2GB of LPDDR3 memory.

eBook 117
article thumbnail

How to balance using iCloud and OneDrive operation on the same Apple device

Tech Republic Cloud

Loading multiple cloud file storage accounts on the same Mac, iPad or iPhone has its advantages, but some unique risks can result. Be sure to pay attention to these key details when using both iCloud and OneDrive services on the same device. The post How to balance using iCloud and OneDrive operation on the same Apple device appeared first on TechRepublic.

Apple 99
article thumbnail

Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

article thumbnail

Spotify deal with Joe Rogan actually worth more than $200 million, report claims

TechSpot

The New York Times now claims the true value of the three-and-a-half-year deal was at least $200 million, with the possibility of more (presumably based on hitting performance goals).

Report 117
article thumbnail

Watch GeekWire’s Seattle offices get broken into for the third time during the pandemic

GeekWire

Frustration. Sadness. Anger. We feel your pain, Seattle. For the third time since the onset of the pandemic, GeekWire’s offices in Seattle’s Fremont neighborhood were broken into and looted early Thursday by someone who popped the lock on our door from a hallway in our multi-tenant building. Coincidentally, and ironically, this happened just a couple hours before we published a previously scheduled story about the impact of rising crime rates on the sentiments of tech companies consi

Video 111
article thumbnail

Intel says Arc laptop GPUs are incoming, desktop GPUs to follow in Q2 2022

TechSpot

Intel’s Arc (Alchemist) graphics cards have been in the pipeline for a while now, and many gamers are no doubt curious whether Team Blue can come up with decent offerings that rival those of AMD and Nvidia. It looks like the wait may soon be over, which is a pleasant.

Intel 113
article thumbnail

What Happens If Tech ‘Thought Leaders’ Have No Clothes?

Information Week

An eccentric personality seems to be part of making a name as a tech founder, but there can be questions about the substance within innovators' new ideas.

145
145
article thumbnail

Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.