Forrester IT

JUNE 29, 2017

Over the past year, Forrester clients have been brimming with questions about chatbots and their role in customer service. In fact, in that time, more than half of the client inquiries I have received have touched on chatbots, artificial intelligence, natural language understanding, machine learning, and conversational self-service. Many of those inquiries were of the "how does this stuff work" variety.

Enterprise 300

Enterprise Enterprise Tools Artificial Intelligence 300

Computer Weekly

JUNE 29, 2017

While the cyber security community is still working to understand the latest ransomware attack that has reportedly hit 60 countries, there are key lessons to be learned

Report 225

Report Security 225

Forrester IT

JUNE 29, 2017

The changing dynamics of product and portfolio management is emerging as a top challenge for Forrester clients in 2017 based on the latest client search data from Forrester.com. I argue that software's creeping impact on products and assets in a range of industries is forcing companies to change how they manage and manufacture products. As the complexity around product development and management increases, it is imperative to use software, retooled agile processes, and new skill sets to enable y

Software 277

Software Software Software Development Engineering 277

Computer Weekly

JUNE 29, 2017

A lack of standards-based technical security testing is putting industrial control environments and critical national infrastructure at risk of cyber attack, a report reveals

Industry 218

Industry Security System Report 218

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Applications

Data Center Knowledge

JUNE 29, 2017

Says insights from company data will inevitably give competitive edge to enterprises that are good at getting them Read More.

Enterprise 187

Enterprise Enterprise Data Company 187

Computer Weekly

JUNE 29, 2017

Print and document management is a potential blind spot for the public sector when it comes to compliance with the GDPR, a survey has revealed

Survey 226

Survey 226

Computer Weekly

JUNE 29, 2017

Las Vegas’s chief innovation officer explains how the city has partnered with Cisco to deliver internet of things technologies that will help improve visitor experiences

Internet 157

Internet 157

IT Toolbox

JUNE 29, 2017

Learn why traditional contact center technology has become outdated, inflexible and cumbersome, and why CCaaS is becoming more popular in meeting the heightened user experience requirements of today.

Meeting 138

Meeting Cloud Data 138

Computer Weekly

JUNE 29, 2017

Project managers are struggling to keep up with the fast pace of business development, leading to project failures

Project Management 182

Project Management Development 182

IT Toolbox

JUNE 29, 2017

Along with some other topics, this series will start to look into the details of UDP for User Datagram Protocol and discuss how UDP differs from TCP as a transport protocol.

Transportation 138

Transportation 138

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Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

Open Source

Computer Weekly

JUNE 29, 2017

How should organisations address the need to keep software up to date with security patches without it costing too much or being too labour intensive?

Exercises 157

Exercises Security Software Software 157

IT Toolbox

JUNE 29, 2017

Many businesses rely on their Enterprise Resource Planning (ERP) systems to carry out a number of functions like analyzing company data in real time and linking front and back office operations. And it's fair to say that ERP has changed the way that companies operate for the better. But now it's set to operate on a whole new level with the emergence of intelligent ERP technology.

Resources 133

Resources Enterprise Enterprise System 133

Computer Weekly

JUNE 29, 2017

At the latest annual internet of things event in the Netherlands, the IoT moves from the geek's shed to the industrial plant, with some fantasy thrown in

Internet 151

Internet Industry 151

Data Center Knowledge

JUNE 29, 2017

Attack starts to create real consequences businesses around the world Read More.

Security 195

Security 195

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You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

Project Management

Computer Weekly

JUNE 29, 2017

How should organisations address the need to keep software up to date with security patches without it costing too much or being too labour intensive?

Security 147

Security Software Software 147

IT Toolbox

JUNE 29, 2017

Smart Speakers Deliver Multi-mic Multi-room Audio Platform Making a VoIP call over a speakerphone from a noisy environment doesn’t usually result in the best quality audio, but Qualcomm Technologies is working to change all that with the introduction of their new Qualcomm Smart Audio Platform.

VOIP 124

VOIP Software Software Development 124

Computer Weekly

JUNE 29, 2017

NatWest is testing out artificial intelligence technology that listens to the conversations between its advisers and customers to help keep them compliant

Artificial Intelligence 144

Artificial Intelligence 144

IT Toolbox

JUNE 29, 2017

Companies end up with multiple enterprise resource planning (ERP) systems for many reasons—acquisitions, mergers, various upgrades and managerial decisions, attempting to overcome business issues resulting from geographical distances. A multisystem ERP strategy may aid in some dealings, but maintaining them invariably proves both costly and ineffective.

Resources 113

Resources Strategy Enterprise Enterprise 113

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If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

Open Source

Computer Weekly

JUNE 29, 2017

The Royal Society and the British Academy have jointly released a report urging the UK government to set up a public body to oversee data use

Government 149

Government Data Report 149

IT Toolbox

JUNE 29, 2017

Introducing technology to the workplace isn't easy. Technology has forever changed society, including the job environment. The right technical developments will improve efficiency in the workplace.

Development 113

Development 113

Tech Republic Security

JUNE 29, 2017

Ransomware attacks continue to wreak havoc on businesses worldwide. Here are six recommendations from PwC to prevent and mitigate these cybercrimes.

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146

IT Toolbox

JUNE 29, 2017

Marketing automation has become a fundamental tool on which marketers rely to deliver sophisticated, relevant campaigns in an era of changing customer expectations. As the technology matures, what new capabilities and features can we expect to see? Here are three predictions for the future of marketing automation, with some observations on how businesses will benefit from advancements in the software.

Tools 113

Tools Software Software 113

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“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

Case Study

Computer Weekly

JUNE 29, 2017

Cloud industry price wars could enter new phase, as demand for serverless computing services grows, suggests 451 Research

Research 140

Research Cloud Industry 140

Cloud Musings

JUNE 29, 2017

Did you know that the reservations systems of the biggest carriers mostly run on a specialized IBM operating system known as Transaction Processing Facility (TPF). Designed by IBM in the 1960’s it was designed to process a large numbers of transactions quickly. Although IBM is still updating the code, the last major rewrite was about ten years ago. With all the major technologies changes since then, it’s clear that IBM has already accomplished a herculean task by keeping an application viable fo

Airlines 123

Airlines Cloud IBM Agile 123

Computer Weekly

JUNE 29, 2017

The number of people banking from their mobile phones is increasing as more services are made available through the channel

Banking 137

Banking Mobile 137

Tech Republic Security

JUNE 29, 2017

The French regulator CNIL announced that Windows 10 now complies with the country's data protection laws, following changes to how the OS handles user privacy.

Windows 129

Windows Data Microsoft 129

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Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

Computer Weekly

JUNE 29, 2017

Ocado Technology opens up about how self-driving vans could revolutionise grocery deliveries in urban areas in the years to come

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IT Toolbox

JUNE 29, 2017

As this series continues, it should be clear that Unified Communications is moving well beyond its traditional roots in desktop telephony. I have often stressed the connection between the core focus of most first-generation UC vendors – telephony - and the DNA of their UC offerings.

Unified Communications 100

Unified Communications Social 100

Data Center Knowledge

JUNE 29, 2017

Cloudyn helps companies keep an eye on their cloud service usage and stay within budget targets. Read More.

Cloud 135

Cloud Company Microsoft Budget 135

Tech Republic Cloud

JUNE 29, 2017

A new report from 451 Research shows that serverless costs companies less. And IBM and Microsoft offer the best options, price-wise.

Applications 138

Applications IBM Cloud Microsoft 138

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.