Q&A On CX Measurement And ROI
Forrester IT
FEBRUARY 26, 2020
I recently cohosted the webinar How To Prove The ROI Of CX with Ben Brown, a senior consultant from Forrester’s Total Economic Impact™ (TEI) team. Ben creates ROI models for a living, so he was the perfect partner in crime for this webinar. Participants asked us questions about customer experience (CX) measurement, business cases, and […].
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