Thu.Oct 31, 2019

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Predictions 2020: AI Shakes Up Customer Service Workforce And Operations

Forrester IT

AI will change how organizations staff, run, and manage their customer service teams. Read Forrester's 2020 customer service predictions to learn more.

337
337
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@DrivingDig Episode 3: Agility and Rigor Enable Innovation

Social, Agile and Transformation

I'm back to share a mix of tweets on topics that I write about: Agile, DevOps, Digital Transformation, CIO leadership, and AI among others. Innovation and collaboration are common themes in these tweets and posts! require(["mojo/signup-forms/Loader"], function(L) { L.start({"baseUrl":"mc.us14.list-manage.com","uuid":"786c41758ef1858a45a739f3e","lid":"8918f17d05"}) }) ol li {.

Agile 100
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Predictions 2020: For CX, It’s All About Proving Business Results

Forrester IT

The ability to deliver business results will be a career-defining issue in the year ahead.

416
416
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How schools can better protect themselves against cyberattacks

Tech Republic Security

Reported cyberattacks against K-12 schools in the US have hit 301 so far in 2019 compared to 124 in 2018 and 218 in 2017, according to a new report from security provider Barracuda Networks.

Report 96
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Use Search To Convert In-Market Customers This Holiday Season

Forrester IT

This blog post is part of Forrester’s Holiday 2019 retail series. Search marketing – both paid search ads and search engine optimization (SEO) – are tried and true performance marketing tactics to convert customers. As such, retailers have invested heavily for years in paid search – we are forecasting that retailers in the US will spend […].

Retail 244
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8 Reasons to Create Interactive Textbooks for Engaging K-12 Students

Kitaboo

Are you still looking for reasons to create e-textbooks for students? Well, it’s 2019, and most of the schools and universities have already accepted digital textbooks as the future of education. If you draw a comparison between the two, i.e., traditional textbooks and interactive textbooks, you will see that e-textbooks clearly fare better than regular textbooks.

eBook 96

More Trending

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How to locate and close an open port in Linux

Tech Republic Data Center

Locating and blocking unwanted open ports in Linux should be a task every network admin knows how to do.

Linux 102
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Personalization & Trust Start With Understanding Customer Privacy Expectations

Forrester IT

There have been several posts in this space about the disconnect between marketers and customers. Part of the problem stems from consumers’ perception that marketers have no respect for privacy, and let’s be honest: In the quest to amass data-rich profiles, consumers’ desire for anonymity has often been ignored. There is a tendency, though, to treat privacy as a binary thing: We care about it, […].

Data 231
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Why organizations feel vulnerable to insider attacks

Tech Republic Security

More than half of cybersecurity professionals believe detecting insider attacks has become harder since the migration to the cloud.

Cloud 83
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Predictions 2020: Companies Will Be Bolder, More Controversial With Their Employee Experiences

Forrester IT

Getting employee experience (EX) wrong carries significant reputational and business risks. In 2020, companies will get more strategic about EX.

Company 193
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GEP Procurement & Supply Chain Tech Trends Report

The technological landscape is dynamic and changes quickly. And for procurement and supply chain leaders looking to harness the power of technology to navigate complex challenges and an uncertain business environment, keeping up with the latest trends can be its own obstacle. So, what’s on the technological horizon for procurement and supply chain for the year ahead?

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HCL's Google Cloud Business Unit to accelerate enterprise adoption

Tech Republic Cloud

The new unit promises a secure and risk-mitigated cloud migration that produces faster results for business users.

Cloud 93
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Research Announcement: The Forrester Wave™: European Cybersecurity Consulting Providers, Q4 2019

Forrester IT

Today, my inaugural evaluation of the European consulting services provider market published, as I write this blog from the city of Barcelona. Along with “The Forrester Wave™: Cybersecurity Consulting Services In Asia Pacific, Q4 2019,” which published yesterday (see here), this marks the first time that we have explicitly assessed the European security consulting services […].

Research 170
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Tackling the Infosec Hiring Challenge

Information Week

While there is no silver bullet for attracting and hiring great security talent, there are techniques that can dramatically increase your team's success.

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Retail Spotlight: A Look Into Nordstrom’s Newly Opened NYC Flagship

Forrester IT

Last Thursday, Nordstrom opened the doors to its highly anticipated NYC flagship location. Prior to last year, Nordstrom had a relatively small physical retail footprint in NYC, which is currently its largest market for online sales. Since then, Nordstrom has opened a handful of locations across Manhattan including the brand-new flagship, the Nordstrom Men’s Store, […].

Retail 170
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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How contact centres monitor their telecoms networks to reduce customer churn

Spearline Testing

Contact centres face issues like latency and jitter every day without even knowing it’s happening. To combat this, tens of thousands of tests are carried out per day through routes in over 67 countries to ensure phone lines are working. Matthew Lawlor, Co-Founder, and CTO at Spearline, explains how. Contact centres receive thousands of calls every day.

Network 60
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Retailers, Don’t Let Grinchy Bots Ruin Your Holiday Season

Forrester IT

Bot traffic can eat into profits and sabotage customer experiences. Learn how to play defense.

Retail 233
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Transform IT to Become the Agile Business Partner

Information Week

Top-performing IT organizations are three times more likely to have positioned themselves as "partners" with the business units that they support, according to research by The Hackett Group.

Agile 60
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RESEARCH ANNOUNCEMENT: The first ever Forrester Wave™: Cybersecurity Consulting Services In Asia Pacific is out

Forrester IT

I am beyond thrilled to announce the release of my latest Forrester Wave™: Cybersecurity Consulting Services In Asia Pacific. Forrester clients can see the the 10 providers that matter most and how they stack up here [link] This was 4 months of incredibly intense work not just by us, but by our vendor community. I […].

Research 150
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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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A better way to install Docker on CentOS 8

Tech Republic Cloud

If you'd prefer the latest version of docker-ce (as well as a functioning upgrade), use this method of installation on CentOS 8.

76
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(another) RESEARCH ANNOUNCEMENT: A CISOs Guide To Our Research About The People Side Of Security

Forrester IT

It doesn’t rain, it pours, and I’m so pleased to be announcing yet another report. This time it’s short and it summarises our suite of awareness, behaviour & culture research (security ABC )! I joined Forrester 18 months ago, and we (like many in the industry) were covering and talking about all sorts of brilliant […].

Research 150
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A better way to install Docker on CentOS 8

Tech Republic Cloud

If you'd prefer the latest version of docker-ce (as well as a functioning upgrade), use this method of installation on CentOS 8.

76
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The Marketer’s Take On Facebook’s Q3 2019 Earnings: Waiting For More

Forrester IT

My team at Forrester joins Facebook’s quarterly earnings calls not with a financial analyst’s mindset. Instead we listen for the benefit of our B2C marketing clients. Many of them likely contributed to Facebook’s amazing ad revenue growth of 28% YOY. As it seems every quarter lately, markets continue to up their spend with the social […].

B2C 150
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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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Not All Pregnancies Count: The Data Gap on Maternal Health and Jails

Dataconomy

Data Science is a remarkable field that enables researchers to improve the quality of life for humanity. However, officials have failed to use the technology to benefit one of the nation’s most at-risk groups – incarcerated women. Researchers are taking a closer look at typically overlooked jailhouse pregnancies in a. The post Not All Pregnancies Count: The Data Gap on Maternal Health and Jails appeared first on Dataconomy.

Data 68
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10 Things Smartphone Makers Should Do To Compete With Apple

Forrester IT

Smartphone manufacturers have less control over their own success. Find out what 10 things their future success will depend on.

Apple 150
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How to configure SSH authentication to a FreeRADIUS server

Tech Republic Security

Find out how to configure FreeRADIUS as an SSH authentication server on Ubuntu.

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The Pervasive Appreciation of Digital Transformation

Future of CIO

Digital is the new paradigm shift to deeply connect the business nature to the natural ecosystem with very characteristics of hyperconnectivity, nonlinearity, adaptability, unrepeatability, and unpredictability. Digitalization is not just about one-dimensional technology adoption; it has to stretch out in every business dimension. There is a pervasive appreciation throughout the enterprise, particularly the senior management for information abundance, change competency, and innovation fluency.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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How to configure SSH authentication to a FreeRADIUS server

Tech Republic Security

Find out how to configure FreeRADIUS as an SSH authentication server on Ubuntu.

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The Weekly Insight of the “Future of CIO” 11/1/2019

Future of CIO

Blogging is not about writing, but about thinking, brainstorming, innovating and sharing. The “Future of CIO” Blog has reached 3 million page views with 6100+ blog posting in 59+ different categories of leadership, management, strategy, digitalization, change/talent, etc. The “ Digital Master ” book series includes 28 books to share insight from the multidimensional digital lens and perceive the multi-faceted impact the digital era upon us is making to the businesses and society.

Trends 40
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Automating “Data Fixes” as Part of Your Pipeline

Flexagon

Manual Data Fixes? Do you have a DevOps solution in place for your applications, integrations, and databases, but find yourself managing “data fixes” for your ERP manually? This is often the case because data is the life-blood for companies and must be protected from corruption. I have seen several different variations, but the process generally.

Data 12
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The Best “Conflict” Quotes of “Digital Master” Oct. 2019

Future of CIO

“ Digital Master ” is a series of guidebooks (28 + books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” It perceives the emergent trends of digital leadership, provides advice on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.