Wed.Jan 26, 2022

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Marketers Must Mind The Customer Journey Orchestration Gap

Forrester IT

Marketers — and especially martech vendors — talk a lot about customer journeys and experiences, but they usually mean just the purchase journey as opposed to the entire customer lifecycle. Customer journey orchestration (CJO) platforms enable a more holistic view, and marketers should pay more attention to these adjacent capabilities. As my colleague Joana de […].

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How Can CIOs Make Their Talent Pipeline More Diverse?

The Accidental Successful CIO

In order to create a diverse workforce, CIOs need to have a diverse pipeline Image Credit: Frerieke. Every person with the CIO job wants to have an IT department that is quick and nimble. We want our staff to be able to anticipate what is coming and make sure that the company is ready when it arrives. CIOs also realize that in order to be able to do this, they need to make sure that their IT department is diverse.

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Customer Journey Orchestration Platforms Are The Catch Of The Day

Forrester IT

Customer feedback management vendor Medallia’s announcement of its intention to acquire customer journey orchestration (CJO) vendor Thunderhead is the fourth acquisition in the customer journey orchestration space in six months. First, CSG acquired Kitewheel, followed less than a week later by Qualtrics’ acquisition of both Usermind and Clarabridge.

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5 IT Disaster Recovery Measurements to Know

Association of Information Technology Professional

These five incident and disaster recovery measures can be used to mitigate failures and more accurately predict budget requirements.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Medallia + Thunderhead a Boost to Brands on Voice of Customer Maturity Journey

Forrester IT

Customer Feedback Management (CFM) vendor Medallia’s announcement of its intention to acquire customer journey orchestration (CJO) vendor Thunderhead is an expected response to the Qualtrics acquisition of Usermind last year. As my colleague Joanna de Quintanilha writes in her blog, customer journey orchestration platforms have been hot commodities of late.

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Easily Add Windows Update In Offline Image Using DISM

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link]. and Facebook Page to get the latest updates. [link]. Read More. The post Easily Add Windows Update In Offline Image Using DISM appeared first on HTMD Blog #1 by Jitesh Kumar.

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How to Download Microsoft Office 2021 for Windows 11 Using Manual Method or Intune or SCCM

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link]. and Facebook Page to get the latest updates. [link]. Read More. The post How to Download Microsoft Office 2021 for Windows 11 Using Manual Method or Intune or SCCM appeared first on HTMD Blog #1 by Anoop C Nair.

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More than 90% of enterprises surveyed have been hit by successful cyberattacks

Tech Republic Security

Since the start of the pandemic, some 83% of those polled by Anomali have seen an increase in attempted cyberattacks, while most have witnessed a rise in phishing emails.

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9 Hottest IT Certifications Right Now

Information Week

These technology certifications not only command higher-than-average salaries, but their value also increased substantially in recent months.

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IT pros say privacy regulations are more helpful than harmful

Tech Republic Security

Cisco's 2022 data privacy study finds that privacy budgets are up, and companies are seeing good return on these investments.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Countering Disruption by Making Asset Management Systems Smarter

Information Week

To continue to deliver performance, companies must mitigate their vulnerability across the value chain -- and asset performance management has an important role to play.

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Spotify picks Joe Rogan over Neil Young

The Verge

Photo by Gary Miller/Getty Images. This week, Neil Young published an open letter demanding Spotify remove his music because he didn’t want to share the platform with podcaster Joe Rogan. It appears Young is getting his wish, as Spotify is now removing his music, according to The Wall Street Journal. “I want you to let Spotify know immediately TODAY that I want all my music off their platform,” he said in the now-deleted letter , reports Rolling Stone.

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Lenovo announces new on-prem, high-performance computing-as-a-service product

Tech Republic Data Center

Part of its TruScale portfolio, the new service will bring cloud-like management of HPC resources to local data centers, allowing smaller businesses to access HPC services more rapidly.

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The environmental impact of the metaverse?

Venture Beast

Metaverse technologies could transform the way we work. But the impact on the environment could be significant, if it's not addressed early. Read More.

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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What predicts long-COVID? Study led by Seattle researchers provides some answers

GeekWire

What makes some people with COVID-19 develop the often-debilitating symptoms of long-COVID, with its varying effects like brain fog, weakness and fatigue? A new study led by researchers at Seattle’s Institute for Systems Biology provides some answers, identifying factors that may predict which patients go on to suffer from longer-term disease.

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How data transformed from technical resource to strategic business asset

Venture Beast

In less than a decade, data has evolved from a resource to a strategic asset. Make sure you understand the value data has for your business. Read More.

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Sony could respond to Microsoft's acquisition of Activision Blizzard by purchasing EA

TechSpot

Take-Two Interactive got things going with its $12.7 billion acquisition of Zynga, but it was Microsoft that really stirred the pot with its $68.7 billion offer to purchase Activision Blizzard.

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Cybersecurity’s challenge for 2022 is defeating weaponized ransomware

Venture Beast

Cybercriminals are trying to weaponize ransomware and simultaneously take down entire supply chains using vulnerability chaining. Read More.

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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Microsoft's first big Windows 11 update lands in February

TechSpot

Microsoft in June 2021 announced plans to bring Android apps to Windows 11 through a partnership with Amazon. The tie in wasn’t ready when Windows 11 shipped, although Windows Insiders did get test the feature in a limited capacity shortly after.

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Can this triple-A game usher in the promise of the metaverse?

Venture Beast

VB LAB INSIGHTS: This article is part of the VB Special Issue — The metaverse: How close are we? A fully realized metaverse is, maybe first and foremost, a digital representation of the physical world, with all of the real world’s essential trappings, like socializing, commerce, and, yes, spaceship battles. And blockchain games ar… Read More.

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The International Monetary Fund urges El Salvador to drop Bitcoin status as legal tender

TechSpot

Bloomberg writes that El Salvador, which became the first country to accept Bitcoin as legal currency (alongside the US dollar) in 2021, asked the IMF for a $1.3 billion loan last year, but the organization is reluctant to hand over the money due to its Bitcoin concerns.

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Understanding the 7 layers of the metaverse

Venture Beast

While it’s difficult to put something as vast, conceptual, and, frankly still emerging as the metaverse in quantifiable terms, Jon Radoff breaks it down logically and thoroughly. Read More.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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PUBG experiences massive player growth after switching to free-to-play model

TechSpot

Krafton said that in the week following the F2P transition, the game saw a 468 percent increase in new players. In some regions, such as Southeast Asia and South America, new user growth reached 537 percent.

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A SpaceX Rocket Is Going to Slam Into the Moon

Gizmodo

A Falcon 9 second stage has been tumbling uncontrollably in space since 2015, but experts say its seven-year journey is coming to an end, as the 4-ton rocket part is expected to hit the Moon in a matter of weeks. Read more.

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Activision reportedly committed to three more Call of Duty games for PlayStation

TechSpot

The Call of Duty series debuted almost 20 years ago on PC, Xbox and PlayStation platforms. These three became the pillars on which CoD has laid its foundation. With Microsoft's acquisition of Activision Blizzard, the series may lose one of them, but it won't be as soon as you might think.

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Discworld's Famous 'Boots Theory' Is Putting a Spotlight on Poverty in the UK

Gizmodo

Terry Pratchett ’s work in Discworld may have flung us into a magical world of animated luggage and daring sorcery, but its insightful, often furious view of class dynamics and social injustice is what made it such a powerfully enduring series. Now it’s lending some of that fury to highlight a new campaign against… Read more.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Seven years after it launched, a SpaceX rocket is about to collide with the moon

TechSpot

In February 2015, SpaceX launched its first interplanetary mission from Florida, sending a weather satellite more than 1 million miles away from the Earth. Following the Falcon 9 rocket’s long burn to reach a transfer orbit, it did not have enough fuel to return to Earth’s atmosphere and burn up.

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About that 'alarming' chip shortage — don't count on new fab plants to help quickly

Computerworld Vertical IT

The global semiconductor shortage made worse by the coronavirus pandemic and supply chain issues shows no signs of improving as industries worldwide have had to halt production while waiting for processors. A report from the US Department of Commerce released this week revealed an “alarming” shortage of computer chips at a time when the median demand for them was as much as 17% higher in 2021 than 2019.

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Nvidia GeForce RTX 3050 Review: Availability is not guaranteed

TechSpot

Today we're checking out Nvidia's GeForce RTX 3050, a new budget GPU addition to the RTX 30 series. This release adds a new low-end Ampere offering to the lineup, based on the same silicon used by the RTX 3060.

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I Miss the GameCube WaveBird, the Best Controller Nintendo Ever Made

Gizmodo

The video game industry has more or less settled on a standard design for controllers with a pair of matching analog joysticks, a directional pad, four action buttons, and shoulder triggers on top. It’s a design that the PlayStation DualShock controller popularized, but one that I genuinely feel Nintendo perfectly… Read more.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.