Thu.Jul 13, 2017

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Defining operations

Forrester IT

So, my formal area of coverage at Forrester is "digital operations." But what does this mean? We think of "operations" in terms of NASA mission control: trained professionals intently scrutinizing monitors, looking for signals of interest. Or we think of the stereotypical shop floor assembly line. Business schools offer degrees in operations, and businesses hire Chief Operating Officers.

Devops 362
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The Latest Developments In Corporate Data Security

CTOvision

The Latest Developments In Corporate Data Security Corporate data security is defined as the processes by which sensitive information is accessed only by authorized individuals and then destroyed when it is no longer needed. Proactive measures, including software purchases, third-party services, and internal company policies, offer data security solutions that would prevent most types of […].

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IBM Jumps Into RPA Market With Automation Anywhere - Perhaps A Turn To More Practical Challenges

Forrester IT

IBM and Automation Anywhere (AA's) today announced a collaboration (note-not a formal partnership yet) to integrate (AA's) Robotic Process Automation (RPA) platform, used to create software bots to handle repetitive, task-based work, with IBM's portfolio of digital process automation software, that includes IBM Business Process Manager and Operational Decision Manager.

IBM 249
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CenturyLink Sued by Minnesota Amid $12 Billion Class Action

Data Center Knowledge

CenturyLink Inc., already facing a $12 billion lawsuit alleging that consumers were saddled with costly unwanted services, now must deal with a complaint by Minnesota. Read More.

Company 189
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Voting open: vote now for the most influential woman in UK technology 2017

Computer Weekly

Who deserves the title of Most Influential Woman in UK Technology for 2017?

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Why SMS messaging still matters for VoIP

IT Toolbox

VoIP phones carry with them a range of benefits for small businesses as well as other users. Among these features, service providers are beefing up SMS/MMS, making it considerably cheaper for companies to reach their clients using SMS messaging. This is thought to have a superior marketing impact, as the information can stay on a user’s phone or mobile device for future reference.

VOIP 167

More Trending

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Microsoft-Backed Security Startups Outsmart Hackers with Hackers

Data Center Knowledge

To beat a hacker, you have to think like a hacker, and in some cases, even work with them, according to two Microsoft Ventures’ startups who spoke during the Microsoft Inspire 2017 event this week.

Microsoft 166
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Verizon denies data loss but admits potentially huge breach

Computer Weekly

Verizon has responded to reports of millions of customer records being exposed to the internet by saying no data was accessed by malicious third parties, but the incident raises thorny issues

Data 155
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The CRM system that is not a CRM system?

IT Toolbox

Do you really need a CRM? Possibly not, according to the founders of NoCRM.io. The firm re-launched in June with the objective of improving the way smaller companies manage their sales processes. It focuses on bringing a simpler interface for the management of sales prospects, cutting down on the number of forms that are usually required.

System 145
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Intel’s Xeon Scalable Designed From the Ground Up for Data Centers

Data Center Knowledge

While the focus early this week might have been on Microsoft’s Inspire in the nation’s capital, Intel was having an event of its own in New York City on Tuesday. Promising it will revolutionize the data center, Intel launched its latest Xeon Scalable line based on its Skylake.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Human Capital Management Behind Bars

IT Toolbox

SAP Launches New Mobile App for iOS. As part of their new mobile and cloud first mantra, SAP has just announced a new design of the SAP SuccessFactors Mobile app for iOS, promising a smarter and more connected HR solution for both employees and managers.

SAP 133
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How Data Center Space Will Grow Despite Decreasing Number of Data Centers

Data Center Knowledge

Experts predict that after peaking at roughly 8.6 million data centers in 2017, the number of data centers will begin to decline. Read More.

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Sprint must pay $13.7 million in landmark VoIP suit

IT Toolbox

Sprint has been ordered by a US court to settle a dispute with CenturyLink over unsettled call termination fees involving VoIP calls. The case represents a key staging post in an ongoing debate within the telecoms industry over the price of connecting VoIP calls.

VOIP 124
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Cognizant opens London lab to help customers with digitisation

Computer Weekly

Cognizant has opened its latest digital development centre in London, where it will work with customers and partners on digital business challenges

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Millions of Verizon Customer Records Exposed through Open Amazon S3 Bucket

Data Center Knowledge

The customer records include a customer’s name, cell phone number, and their account pin, which could be used to grant access to a subscriber’s account. Read More.

Company 123
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How Conversational Interfaces Make Collaboration Better

IT Toolbox

My last post served as a preamble to this topic, and really touches on the broader issue of helping IT maintain strategic value to the business in a climate of constant change.

Mobile 113
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Figures suggest blockchain is a 'no brainer' in financial services

Computer Weekly

Blockchain has quickly established itself in financial services businesses, with companies in other industries likely to see a similar trend

Financial 126
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Taking CRM 'on the go' to the next level

IT Toolbox

More than ever before, the sales and marketing industry wants to be able to see more analytics to as minute degrees as possible - even down to hour-by-hour analysis. One of the big challenges faced by CRM developers so far has been how real time they can make this “on the go” delivery of data.

Analysis 113
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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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Bupa international health insurance warns of internal data breach

Computer Weekly

Bupa international health insurance customers have been urged to be vigilant in the wake of a data breach by a company employee

Insurance 129
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Dealing with Angry Customers

IT Toolbox

One of the most difficult parts of any business is dealing with angry customers. This is particularly true since your goal is not merely to placate the customer, but to win back their loyalty. This isn’t easy, but with tact, patience and a positive attitude it is not only possible, it is a vital skill for dealing with customers in general.

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Top 5: Things to know about cloud security

Tech Republic Security

Knowing the basics of cloud security can help you pick a better cloud provider. Here are five bits of important information.

Cloud 150
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How to Utilize Video More Effectively for Your E-Commerce Store

IT Toolbox

Are you making use of video in your e-commerce store? If not, you should be. The video is massively under-utilized, yet it has the power to increase conversions ten-fold. If you want your e-commerce store to grow and prosper this year, e-commerce is the way forward. The video is the future.

Video 113
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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Cisco Beefs Up Security Arsenal With Observable Networks Acquisition

Data Center Knowledge

As businesses are expected to spend $1 trillion by 2021 to combat cybercrime, Cisco has been taking measures to beef up its security offerings with a series of acquisitions in this arena. Today, the San Jose-based networking announced that it has obtained cloud security startup Observable Networks.

Network 104
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Manual Method to export Outlook Express emails, address book & rules into Outlook 2010

IT Toolbox

Outlook Express and Outlook are both email clients from Microsoft, Now a days users of Outlook Express are migrating their mailbox data to Outlook due to multiple reasons

Microsoft 113
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Google opens UK datacentre region to deliver low-latency cloud connections to enterprise

Computer Weekly

Internet search giant declares its UK datacentre region open for business, and promises users improved application performance

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What can be hacked in 2017

IT Toolbox

This post looks at some of the devices or things that can be hacked in 2017.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Visa encourages US businesses to go cashless with £500,000 in hard cash

Computer Weekly

Card giant offers small US businesses financial support to upgrade their payments technology if they agree to abandon cash

Financial 116
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Why customer divestment could be good for your business

IT Toolbox

In 1896, the economist Vilfredo Pareto coined the term ‘80/20’ with regards to land ownership in Italy. Back then, 20 percent of the population owned 80 percent of the land.

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Elizabeth Denham publishes first annual report as ICO head

Computer Weekly

The UK information commissioner has published her first annual report since taking over the post in July 2016

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Multi-Channel Marketing for More Sales

IT Toolbox

According to a recent Forrester Wave Report, ''Rich media content is the soul of customer experience.'' ''Rich media'' includes memorable videos, images and words which help to forge an emotional connection between the customer and the product or service.

Media 100
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.