Wed.Mar 16, 2022

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Tips and Trends to Level Up Your MSP

Association of Information Technology Professional

Even with ongoing uncertainty, managed service providers are looking for opportunities to grow their businesses. How to achieve that growth was the topic of the Managed Services Community meeting at the Communities and Councils Forum (CCF).

Trends 204
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Customer Service In 2022: The Times They Are A-Changin’

Forrester IT

It’s been two years (!) since the pandemic began, and customer service organizations have managed the impossible: moving thousands of agents home practically overnight and rapidly deploying new digital channels, all while supporting millions of COVID-19-stressed customers. Our world has changed, and customer expectations have changed with it. Customer service leaders must shake off decades […].

Strategy 362
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Chinese CIOs Find Ways To Put Robots To Work

The Accidental Successful CIO

Robots are key to how China wants CIOs to modernize their factories Image Credit: Eric Martin. All CIOs understand that if they are going to help their companies become more successful, then they are going to have to find ways to introduce new technology into how the company performs its processes. It turns out that in China CIOs are under a great deal of pressure to successfully accomplish this task in order to help their firms and their country achieve national goals.

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You Say You Want A Revolution? Announcing Our Latest Security Awareness And Training Forrester Wave™

Forrester IT

The security awareness and training (SA&T) market has been stagnant for so long, with the last major disruption as far as I can tell being the introduction of phishing simulations about a decade or so ago. Since then, the industry seems to have seen a slow and steady evolution from ticking boxes to meet a […].

Training 195
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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How to Talk Cybersecurity Risks and Rewards with Your Customers

Association of Information Technology Professional

Talking to customers about cybersecurity shouldn’t be stressful, but it often is. Asking the right questions—beforehand—can be a determining factor between preventing or even recovering from a cyber-attack and disaster.

How To 206
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Introducing Forrester’s Tech Insight and Econometric Research (TIER) Series

Forrester IT

As a tech exec, how have you effectively navigated the current 40-year high growth in prices, the great resignation, and unstable supply chains? It takes nerves of steel to wade through the volatility of today’s markets. As technology continues to reduce industry, labor, and capital market barriers, it becomes vital to be increasingly adaptive as […].

Research 195

More Trending

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European Consumers Drive The Sustainability Demand

Forrester IT

Guest blog post by Melissa Chaudet, senior research associate. It’s no secret that European consumers are increasingly concerned about the environmental impact of their consumption habits. We’ve recently conducted net-new data research to gain a snapshot of European consumers’ environmental expectations and attitudes. We found that they: Actively seek more environmentally friendly options when shopping. […].

.Net 195
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How to Upgrade SCCM SQL Server to 2019 | Primary Site Database

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link]. and Facebook Page to get the latest updates. [link]. Read More. The post How to Upgrade SCCM SQL Server to 2019 | Primary Site Database appeared first on HTMD Blog #1 by Anoop C Nair.

How To 218
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Continuous Evolution: In Acquiring Linode, Akamai Looks To Transform Again

Forrester IT

Akamai’s announcement last month that it had acquired infrastructure-as-a-service (IaaS) provider Linode addresses a gap in Akamai’s offering and presents an opportunity to disrupt traditional cloud service providers. Akamai’s edge function-as-a-service (FaaS) technology gives companies the ability to manipulate content close to the user with very low latency, but organizations still need to go back […].

Cloud 195
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CompTIA Training, Certifications and IT Careers: Your Questions Answered

Association of Information Technology Professional

Got questions? We have answers. Read on to learn more about CompTIA’s most frequently asked questions and their answers.

Training 239
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Evolve Your IAM Strategy For Today’s Digital Employee And Customer

Forrester IT

Identity and access management (IAM) is the control plane for determining a root of trust for all digital identities. Effective IAM must validate identities, secure access, manage privileges, and be optimized for hardened security, good user experience, and operational efficiency across all user populations — your workforce, partners, customers, and machine identities.

Strategy 195
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Sensitive mobile app data found unprotected in the cloud

Tech Republic Security

Exposed data discovered by Check Point Research included chat messages in gaming apps, personal photos, token IDs in healthcare apps and data from cryptocurrency platforms. The post Sensitive mobile app data found unprotected in the cloud appeared first on TechRepublic.

Mobile 152
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List of New Group Policy Settings in Windows Server 2022

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link]. and Facebook Page to get the latest updates. [link]. Read More. The post List of New Group Policy Settings in Windows Server 2022 appeared first on HTMD Blog #1 by Jitesh Kumar.

Policies 142
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The vanilla approach: How open source helps deliver multicloud success

Tech Republic Cloud

Companies that want the flexibility of multicloud portability are finding that open source provides a common substrate to make multicloud a reality. The post The vanilla approach: How open source helps deliver multicloud success appeared first on TechRepublic.

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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The Role CIOs Play in Retaining Employees Amid the Great Resignation

Information Week

With support from the CIO, business leaders can continue to push for disruptive technologies in the workplace if they want to avoid falling victim to the Great Resignation.

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Accenture lists top 5 tech trends for 2022

Venture Beast

Did you miss a session at the Data Summit? Watch On-Demand Here. Over the last few months, the term metaverse has catapulted from relative obscurity to a buzzword in the tech realm. As enterprises around the globe clamor to take advantage of the technology, the metaverse has proved to be more than a millennial marketing scheme, but the next step in… Read More.

Trends 143
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IT Careers: 10 Things IT Leaders Would Tell Their Kids Today

Information Week

Given that IT is evolving faster than ever, if seasoned IT professionals wanted to guide their offspring in how to prepare for a career in IT now, what would they say?

How To 187
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10 hard truths of change management

CIO Business Intelligence

The days of one-off change management initiatives are over. Rather than tackle organizational change management with an end in mind, IT leaders and their organizations must now exist in an environment of persistent flux. . “In this era of continuous disruption, the goal should not be to build an organization that reacts quickly to change. Nor should it only be to build an organization that is almost impervious to disruption,” says Kevin Martin, chief research officer at the Institute for Corpora

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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Microsoft cites risk of digital overload as flexible work creates potential “24/7 workday”

GeekWire

Microsoft released new data on work trends at companies around the world, along with new Microsoft Teams features to support hybrid meetings. (Microsoft Photo). The average workday span has increased 13%, or 46 minutes, in the past two years, as people continue to log on earlier and sign off later than they did prior to the pandemic — and the trend doesn’t appear to be changing.

Microsoft 135
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Examining AMC’s ‘embarrassingly stupid’ investment in a literal gold mine

The Verge

Image: The Verge. AMC threw both its analysts and memestock shareholders for a loop this week after the company announced it was acquiring a 22 percent stake in a mining company. Not a crypto mining company — a company that mines actual silver and gold. It’s a baffling investment for a movie theater chain, enough so that one analyst we spoke to called it a “complete misuse of shareholder capital.”.

Company 134
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Remote possibilities: This startup is building an Airbnb-style platform for home office rentals

GeekWire

A Portland workspace as seen on the Radious website. (Radious Image). Nobody ever said working from home had to be from your home. As more companies begin to make the move to bring workers back to offices that have been largely empty for two years, a Portland startup is doubling down on remote work with its tech platform. Radious helps users list their home work spaces Airbnb-style, giving people the chance to get out of the house and into another that’s in their neighborhood.

Hotels 131
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Instagram Is Getting NFTs But What the Hell Does That Mean?

Gizmodo

Instagram has plans to allow users to display their NFTs and even mint new NFTs within the app, according to Meta CEO Mark Zuckerberg. But what does that even mean? There are quite a few possibilities, and none of them make a whole lot of sense. Read more.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Amazon aims for a zero carbon grocery store with newest Amazon Fresh opening in Seattle

GeekWire

The new Amazon Fresh location in Seattle will feature electric vehicle charging stations for use by customers as part of efforts to promote sustainability at the location. (Amazon Photo). Amazon is opening the doors Thursday on its latest Amazon Fresh location in Seattle, and ushering in a new benchmark for sustainability in grocery stores. The 35,000-square-foot store in a shopping plaza at 13201 Aurora Ave.

Retail 131
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Return to office? Leaders, workers don’t see eye to eye, study says

CIO Business Intelligence

There are signs of a growing divide between business leaders and workers on the issue of hybrid and remote work, according to a new study commissioned by Microsoft — and the onus could fall on CIOs to help deliver communication tools that give remote workers an in-office experience, and a digital workplace that makes the commute worth it. “Employees all around the world are redefining what we’re calling their ‘worth it’ equation; that is, what they want from work and what they’re willing to give

Study 118
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Starbucks CEO Kevin Johnson to retire; Howard Schultz returns as interim chief

GeekWire

Starbucks CEO Kevin Johnson at the 2017 GeekWire Summit. (GeekWire Photo / Dan DeLong). Starbucks CEO Kevin Johnson , a longtime tech exec who led the coffee giant since 2017, will retire next month, the company announced Wednesday. Howard Schultz will return as CEO in an interim role on April 4 and also rejoin the board. Schultz, 68, led the company for more than two decades before handing the CEO reins to Johnson.

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Workers Discover 700-Year-Old Lead Coffin Beneath Notre Dame Cathedral

Gizmodo

Out of the ashes of the Notre Dame cathedral’s terrible fire are springing new discoveries: A team of archaeologists recently found sculptures and several tombs just below the church’s floor, as well as a 14th-century lead sarcophagus that they believe belonged to a religious leader. Read more.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Seattle computer vision startup led by former HoloLens scientist lands $3.4M

GeekWire

Retrocausal co-founders Andrey Konin (Chief Architect), Quoc-Huy Tran (CTO), and Zeeshan Zia (CEO). (Retrocausal Photo). The news: Retrocausal raised $3.4 million to advance its AI-powered platform to help manufacturers train employees and avoid mistakes. The company participated in the Techstars Seattle accelerator class in 2020. The tech: The Seattle startup’s computer vision technology can analyze complex manual steps, offer alerts when mistakes happen, and measure the amount of time spent on

CTO 120
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Intel B660 Motherboard VRM, Mid-Range Roundup

TechSpot

In this roundup we have 8 new Intel B660 motherboards that go for from $150 to $250. Spoiler alert: We're looking at a hefty 70% performance difference between the fastest and slowest B660 boards using fast CPU.

Intel 115
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Startup tackling homelessness with easily erected, durable shelters lands $15M

GeekWire

A village of Pallet tiny houses, with some customization by residents. (Pallet Photo). Pallet , an Everett, Wash. social purpose corporation, has raised $15 million to expand its production of shelters made of hard, plastic panels that can temporarily house people experiencing homelessness. The startup launched in 2016. As the homelessness crisis has continued growing in Washington state and cities nationwide, 60 communities in 11 states have installed Pallet shelters.

Social 118
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Google accidentally announced Steam alpha for Chrome OS, but it hasn't launched yet

TechSpot

During the Google for Games Developer Summit keynote, Hartrell said the Steam alpha just launched for Chrome OS, making the longtime PC game store available on select Chromebooks. The executive, who serves as product director for games on Play/Android, said users could learn more about it on the Chromebook community.

Google 113
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.