Airtel's data-driven transformation journey
TM Forum
OCTOBER 31, 2021
Who: Airtel and Ericsson. What: Transformed network operations to a predictive, autonomous operations model. How: Deployed Ericsson Operations Engine, compliant with TM Forum’s Business Process Framework and Open APIs as the basis for a service-centric operations model focused on data-driven business outcomes. Results: Doubled the amount of automation in its network; 69% of alarms fully automated; reduced mean time to repair (MTTR) by 29%; reduced network unavailability by 47%; 26% improve
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