Fri.Oct 23, 2020

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Predictions 2021: Trust, Safety, And Inclusion Will Be At The Core Of Customer Experience

Forrester IT

In 2021, the pandemic will affect customer experiences and the CX profession even more than it has in 2020, especially in terms of trust, safety, and inclusion. Get a preview of our customer experience predictions for 2021.

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What Is Network Segmentation and Why It Matters?

Association of Information Technology Professional

Locked doors behind locked doors discourage lazy threat actors and force them to look elsewhere. Therefore, there is no substitute for network segmentation when it comes to protecting your data.

Network 282
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Adobe Wants To Make 3D An (Augmented) Reality

Forrester IT

Adobe is doubling down on its 3D support, betting that the format will power more omnichannel experiences in the years to come. And they’re right. Adobe’s vision for 3D is in line with soon-to-be-published research that Ryan Skinner and I wrote. In it you’ll read how companies like Wayfair, IKEA, Zenni, Nespresso and others are […].

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ConfigMgr Client Logs Details | SCCM

Anoop

Subscribe YouTube Channel [link]. and Facebook Page to get latest updates. [link]. Let’s analyze the ConfigMgr client logs from the Windows 10 device. It’s important to understand the log file structure from the client-side for the initial troubleshooting of SCCM Tenant attach. Location of the client logs files – C:WindowsCCMLogs Related post about Logs 👉 SCCM Logs Files | 5 Log File Reading Tips | ConfigMgr Toast […].

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Predictions 2021: Grounded Sellers Fly In The Face Of Old Norms

Forrester IT

COVID-19 accelerated the digital next normal for B2B sales. What lies ahead? Read an overview of our 2021 B2B sales predictions.

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Amazon WorkSpaces cheat sheet: What you need to know about this DaaS product

Tech Republic Cloud

Amazon's Desktop as a Service product can virtualize the computing needs of your entire workforce, secure business data, and make life easier for remote employees and IT teams.

More Trending

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VDI vs. DaaS: What is the difference, and which is best for your virtualization needs?

Tech Republic Data Center

Desktop virtualization is nothing new, but now you have two popular forms to choose from: VDI and DaaS. Learn how VDI and DaaS differ so you can make the best investment for your business.

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Predictions 2021: B2B Marketers Build Digital Pathways To Distanced Businesses

Forrester IT

The events of 2020 changed how B2B marketers engage with buyers. Look for the transformation to continue in 2021.

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2020: The Year Everyone Became an IT Employee

Information Week

The pandemic has rendered IT roles more demanding and more important than ever before. And every employee has essentially become an extension of the IT team.

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How Luxury Brands Must Close The Digital Gap

Forrester IT

Back in the summer of 2017, we warned that luxury brands were out of time to improve their digital customer experiences. Since then luxury brands have moved from relative inertia to a range of activities, from technology upgrades to partnerships and acquisitions. But the 2020 pandemic has shaken luxury brands to their core. Non-essential store […].

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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75% of all 56 US states and territories show signs of vulnerable election IT infrastructure, report finds

Tech Republic Security

The report comes as officials in Georgia revealed more information about a ransomware attack that affected a digital voter database.

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Blick voraus: Was europäische Entscheider in 2021 erwarten dürfen

Forrester IT

Widersprüche im Kaufverhalten, ordnungspolitische Umwälzungen und mehr grenzüberschreitende Remote-Arbeit werden 2021 prägen Bisher machen die „stürmischen 2020er Jahre“ ihrem Namen alle Ehre – wir erleben eine globale Pandemie und die rasant wachsenden Auswirkungen des Klimawandels. Und dabei ist das neue Jahrzehnt noch nicht einmal ein Jahr alt! Aber mit der Volatilität kommen auch Chancen.

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Meet the 24-year-old who’s tracking every broken McDonald’s ice-cream machine in the US

The Verge

Photo by Romy Arroyo Fernandez/NurPhoto via Getty Images. We’ve all been there. You’re craving a McFlurry, or a Shamrock Shake. You drive to McDonald’s, excited to fill yourself up with cold and sugary goodness. But when you finally make it to the counter, you hear those dreaded, devastating words: “The ice cream machine is broken.”. A few hours ago, a 24-year-old software engineer launched McBroken , a website that aims to end such incidents once and for all.

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Just in Time for 'Slaughter Phase,' Scientists Find First Murder Hornet Nest in the U.S.

Gizmodo

Entomologists in Washington have confirmed the existence of a nest of Asian giant hornets, more fondly known as murder hornets. The nest is the first such breeding ground discovered in the United States, confirming fears that the invasive species could become established and severely threaten the country’s fragile bee… Read more.

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Using radio trackers, scientists finally locate ‘murder hornet’ nest in Washington state

GeekWire

An Asian giant hornet is seen emerging from a nest in a tree on a property in Blaine, Wash. (WSDA screen grab). Washington State Department of Agriculture entomologists have successfully located an Asian giant hornet nest on a property in Blaine, Wash., the agency reported Friday. It’s the first such nest ever found in the U.S. Scientists have been trapping the so-called “murder hornets” and attempting to track them back to a nest for weeks.

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This Year's Arctic Sea Ice Is Failing to Form, Raising a Huge ‘Red Flag’

Gizmodo

Arctic ice is seasonal. It melts down in the summer sun and relative warmth, then freezes back up when fall’s chill comes. Or at least, it should be that way. But right now it’s late October, and the ice in Siberia’s Laptav Sea still hasn’t refrozen. It’s the latest ice-free date the sea has seen in recorded history… Read more.

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Tesla’s ‘Full Self-Driving’ beta test has caught the attention of federal safety regulators

The Verge

Illustration by Alex Castro / The Verge. Federal regulators are keeping their eye on the rollout of Tesla’s “Full Self-Driving” experiment. This week, the automaker began beta testing its latest advanced driver assist software with a select group of customers, and so far, the government is taking a wait-and-see approach. In a statement, a spokesperson for the US National Highway Traffic Safety Administration said it would “monitor the new technology closely and will not hesitate to take action t

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American Cops Turn to Canadian Phone-Tracking Firm After Infamous 'Stingrays' Become 'Obsolete'

Gizmodo

Law enforcement agencies across the United States are scrambling to secure funding for new cellphone-tracking equipment after the maker of the controversial “Stingray” device quietly announced last year it would no longer sell equipment directly to local law enforcement. Read more.

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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Microsoft Surface Pro X (2020) review: ARM gets more muscle

The Verge

A lot has changed with Windows on ARM What a difference a year makes. I loved the Surface Pro X design when I pitted it against the Surface Pro 7 last year, but in practice this ARM-powered device wasn’t quite ready. I couldn’t install a bunch of apps I use daily, and even Microsoft’s own Chromium Edge browser wasn’t available. I had to rely on an emulated version of Chrome that ran poorly, and just give up on getting some of my favorite apps to work.

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ProBeat: PayPal will boost cryptocurrencies while undermining their ethos

Venture Beast

PayPal will let you buy, sell, and hold Bitcoin, Ethereum, Bitcoin Cash, and Litecoin, but the cryptocurrencies can't leave your account. Read More.

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Xbox chief hints at TV streaming sticks for xCloud

The Verge

Microsoft’s head of gaming and Xbox, Phil Spencer, has hinted that the company is planning TV streaming sticks for its xCloud cloud gaming service. In an interview with Stratechery , Spencer discusses the potential for additional tiers of Xbox Game Pass, which could include a free bundled TV stick to play xCloud games. “I think you’re going to see lower priced hardware as part of our ecosystem when you think about streaming sticks and other things that somebody might want to just go plug into th

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Xbox Series X’s backward compatibility is good for live-service games

Venture Beast

PlayStation 5 and Xbox Series X Backward compatbility isn't just about old classics -- it's also about support for live-service games. Read More.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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PS5 DualSense unboxing reveals Android and PC support

The Verge

You might have seen that many journalists have just received PlayStation 5 units for review , but today we also got our closest look yet at the PS5’s new DualSense controller thanks to an unboxing video from YouTuber Austin Evans. We already knew that the DualSense has some familiar PlayStation hallmarks — a D-pad and four face buttons on the top half, two analog sticks on the bottom half, four triggers, and, like the PS4’s DualShock 4, a touchpad in the middle — and Evan’s video gives a good lo

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The DeanBeat: Our next game event focuses on growth and the metaverse

Venture Beast

With the help of partner Facebook, GamesBeat's next big game conference will take place on January 26-27 and cover growth and the metaverse. Read More.

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You can get OnePlus Buds wireless earbuds for $59 at Amazon and B&H Photo

The Verge

Photo by Chris Welch / The Verge. OnePlus’ Buds usually cost $79, but they’re just $59 today at Amazon and B&H Photo. That’s a great price for a set of wireless earbuds that have good battery life with IPX4 water and sweat resistance. Check out my colleague Chris Welch’s review (and very fun video review by Becca Farsace above) to find out all of the details about these earphones.

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The Upside to Deepfake Technology

Information Week

Deepfake technology has received its fair share of scorn, but as remote collaboration vendors incorporate more AI features into their offerings, the "deepfake" stigma will wane.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Facebook wants the NYU Ad Observatory to quit collecting data about its ad targeting

The Verge

Illustration by Alex Castro / The Verge. Facebook wants a New York University research project to stop collecting data about the social platform’s political ad-targeting, The Wall Street Journal reported. The Ad Observatory , a project of NYU’s engineering school with more than 6,000 volunteers, uses its AdObserver browser extension to scrape data from political ads shown on Facebook.

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Unity promises initial OpenXR platform support by the end of 2020

Venture Beast

A leading 3D engine used by apps, games, and mixed reality experiences will soon see even wider cross-platform support. Read More.

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Scientists Challenge Recent Discovery of a Biosignature on Venus

Gizmodo

A bombshell study from last month made the extraordinary claim of finding a type of molecule on Venus associated with life. An independent re-evaluation of the methods used in the paper has reached an entirely different conclusion, finding “no statistical evidence” for the biomarker. Read more.

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JSX pulls jet service targeting tech travelers out of Seattle after demand suffers during pandemic

GeekWire

JSX flies out of private air terminals on Embraer 135 aircraft. (JSX Photo). JSX , the regional air carrier that originally arrived in Seattle to cater to tech travelers to Silicon Valley, has pulled out of the market citing a lack of demand during the pandemic. “JSX entered the [Seattle] market pre-pandemic and it simply wasn’t mature enough to sustain once the pandemic hit,” a JSX spokesperson told GeekWire, saying that a route servicing Seattle to Oakland suffered because those we

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.