Forrester IT

JANUARY 30, 2017

In today's world, customers decide how customer-centric a company is. Good customer service should capture the fundamentals of a great experience: ease, effectiveness, and emotion. Looking ahead, Forrester sees 10 trends for 2017 that customer service professionals should take into account as they move the needle on the quality of service that they deliver: Here are six of them: Customer service organizations address a smaller volume of simple voice-based customer contacts as they mature the

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Trends Company Applications Development 327

CTOvision

FEBRUARY 1, 2017

Bob Gourley. We track DataRobot in our Disruptive IT Finder (in sections on Artificial Intelligence and Business Intelligence companies), and have always held their capable team in the highest of regards. The press release below gives us reason to hold them in even higher regard: BOSTON , Jan. 30, 2017 /PRNewswire/ -- DataRobot , an industry leader in machine learning (ML) and artificial intelligence (AI), today announced it is expanding into the federal market, beginning with the appointme

Artificial Intelligence 212

Artificial Intelligence Open Source Government Big Data 212

Computer Weekly

JANUARY 31, 2017

The cost of data breaches topped 20% of revenue in the past year as cyber attacks became more sophisticated and defenders struggled to keep pace, the latest Cisco security report shows

Data 209

Data Report Security 209

Social, Agile and Transformation

JANUARY 31, 2017

I have a few posts on agile estimation. Here's one on why estimating is important, another one on how to do one-week agile planning sprint, and a more detailed one on how to conduct an agile sizing meeting. Does agile poker help? Yes. If that's how the team wants to self organize and come to consensus on an estimate. I am often confronted with the question on whether to estimate in hours or.

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Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Applications

Forrester IT

FEBRUARY 1, 2017

In the days of old, not very long ago, release cycles were measured in years --organizations were using "on-time" and "on-budget" as the mantra for project efficacy. Business today is compelled to deliver business technology in cycles of hours, or days. Faster cycles render not only tradition "waterfall" processes and silo based IT obsolete, it also renders traditional metrics ineffective!

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Devops Agile Budget Cloud 300

CTOvision

JANUARY 29, 2017

Bob Gourley. I've previously posted the below, but it is a favorite story, one of leadership, vision, experience and mastery of art and science and my hope is that even of you have thought these lessons through in the past you might want to check them out again. The lessons probably apply to many enterprise teams (your Security Operations Center, Incident Response/Hunt Team etc), but seemed most relevant, to me, to teams formed from existing/legacy enterprises that have to now work as one.

Security 184

Security .Net Enterprise Enterprise 184

Data Center Knowledge

FEBRUARY 1, 2017

Finding the most painless path to cloud integration means having an integration platform that is fully interoperable and not locked-in to one environment or architecture and that is able to handle all of the different data types and computing environments. Read More.

Architecture 166

Architecture Cloud Data Industry 166

Forrester IT

FEBRUARY 3, 2017

Container technologies allow enterprises to create highly differentiated apps and services faster, with better quality and geographic reach, to create compelling customer experiences. They have quickly become an important element of digital business transformation for EA pros because they promise faster software delivery, tremendous scale, higher resiliency, greater flexibility, and broader implementation options.

Software 239

Software Software Cloud Devops 239

CTOvision

FEBRUARY 2, 2017

Bob Gourley. Women in Technology (WIT), the premier organization dedicated to advancing women in technology -- from the classroom to the boardroom, today announced details around its WIT.Connect for the month of February, entitled “Artificial Intelligence – Its Applications and Impact.”. AI has long fascinated us as a society, becoming central to the plots of numerous thriller movies and novels.

Artificial Intelligence 175

Artificial Intelligence IBM Transportation Engineering 175

Computer Weekly

FEBRUARY 2, 2017

Social media giant Facebook has partnered with Enterprise Nation to provide digital skills training to more than 10,000 women by the end of 2017

Training 214

Training Media Social Enterprise 214

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Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

Open Source

IT Toolbox

JANUARY 30, 2017

The value-driven networking vendor Open Mesh is on a good run. I see colleagues in the wireless community increasingly interested in the notion that decent cloud-managed network equipment doesn’t have to come with expensive and restrictive licenses, so this underdog’s brand awareness is growing.

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Licensing Wireless Network Cloud 157

Forrester IT

FEBRUARY 1, 2017

Last Spring, we predicted that we'd see carnage among tech unicorns , particularly in consumer markets. (How many food service companies and "Uber for X" companies do we really need?) We didn't (nor would we), however, predict when the carnage would come. (Timing markets has never been in my golden gut; anticipating technology relevance is.

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Examples Report Company Applications 233

CTOvision

FEBRUARY 2, 2017

Crystal Lister. This article increases awareness for organizations and individuals seeking to enhance their digital security posture against malvertising (“malicious advertising”). Malvertising is increasingly being deployed by threat actors to spread malware, including ransomware and scams, and redirect users from legitimate websites to phishing and exploit kit–hosting sites.

Advertising 174

Advertising Malware Operating Systems Security 174

Computer Weekly

JANUARY 29, 2017

The combination of AI and humans will triple productivity if businesses get the balance right for different roles

Artificial Intelligence 208

Artificial Intelligence 208

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You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

Project Management

Data Center Knowledge

FEBRUARY 2, 2017

Today, the most crucial point for mobile and smart device application testers is to ensure the tested product works smoothly on all types of devices used by end-users. Read More.

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Mobile Agile Applications Industry 154

Forrester IT

JANUARY 30, 2017

( Public Domain image taken taken by US Astronaut Terry Virts, Jan. 30, 2015 ). Towards the end of last year, Forrester published four tightly connected Wave evaluations. These assessed the 18 most significant providers of public cloud platforms , looking globally , in Australia and New Zealand , in Europe , and in China. Now we've published a fifth document, which digs into the trends we observe across all four regions.

Cloud 218

Cloud Trends 218

CTOvision

FEBRUARY 1, 2017

Research Team. QuintessenceLabs delivers a trusted security foundation protecting sensitive data on your premises, in the cloud or in uncontrolled environments. Founded in 2006, QuintessenceLabs addresses the most difficult security challenges facing companies, helping implement robust security strategies to protect data today and in the future. QuintessenceLabs products include: - an enterprise scale true random number generator delivering full entropy random at 1 Gbit / sec - a vendor neutral,

Policies 162

Policies Storage Security Research 162

Computer Weekly

JANUARY 31, 2017

The SAP board has launched an initiative to publish and clarify roadmaps, especially in respect of S/4 Hana and its cloud applications, and one product of which is a new technology choice tool

SAP 170

SAP Cloud Applications Tools 170

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Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

Data Center Knowledge

JANUARY 31, 2017

The data center industry has seen significant growth over the past few years as more organizations are now working with data center providers to make their businesses more agile. This translates to greater requirements around uptime, resiliency, and cost efficiency. According to the latest AFCOM.

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Data Center Data Agile Industry 146

IT Toolbox

JANUARY 29, 2017

Some modern vehicles incorporate truly amazing technology, but still, the best cars are not available to everyone and some time will have to pass before we can all afford them.

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CTOvision

JANUARY 30, 2017

Bob Gourley. Cognitio is participating in a webinar 31 Jan at 1pm Eastern, 11am Pacific, which will provide information of use to enterprise technologists from across the federal mission space. The webinar will discuss the very latest issues and trends from the rapidly moving enterprise technology space, leading to conclusions relevant to technology leaders.

Enterprise 160

Enterprise Enterprise Government Trends 160

Computer Weekly

FEBRUARY 1, 2017

The UK plans a full implementation of the GDPR and is confident of agreements with the US to ensure uninhibited data exchanges with the EU and US post-Brexit, says digital secretary Matt Hancock

Data 169

Data 169

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“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

Case Study

Data Center Knowledge

JANUARY 31, 2017

Over the last two decades, network, cloud, mobile and IoT technologies have rapidly reduced the number of available IP addresses as each new technology adds devices to the global internet. Read More.

Internet 143

Internet Mobile Network Cloud 143

IT Toolbox

JANUARY 31, 2017

We live in a world where the workplace has all but become a completely fluid concept. People are no longer required to share the same office to be able to work together.

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CTOvision

FEBRUARY 3, 2017

Bob Gourley. The 2017 RSA conference will be held February 13 - 17, 2017 at the Moscone Center in San Francisco. This is the largest gathering of security professionals and vendors in the security ecosystem. Over 30,000 attendees are expected. As providers of strategic advisory services to government and industry, Cognitio's Bob Flores and Bob Gourley will be at the event seeking the latest information on approaches that work against dynamic threats.

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Conference Security Enterprise Enterprise 158

Computer Weekly

FEBRUARY 3, 2017

Public Accounts Committee sets out six recommendations for the Cabinet Office to address shortcomings in protecting government data as UK defence secretary expresses concern over Russian cyber activity

Government 166

Government Data 166

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If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

Open Source

Data Center Knowledge

FEBRUARY 2, 2017

Sponsored by: Dell and Intel New IT service delivery methodologies are revolutionizing how IT departments function and how users access the applications that make businesses successful. Demands on IT have necessitated a change to on-demand services, self-service models, and increasing focus.

Virtualization 135

Virtualization Dell Intel Applications 135

Network World

JANUARY 30, 2017

If you are dependent upon an embedded medical device, should the device that helps keep you alive also be allowed to incriminate you in a crime? After all, the Fifth Amendment of the U.S. Constitution protects a person from being forced to incriminate themselves. Nonetheless, that’s what happened after a house fire in Middletown, Ohio. WCPO Cincinnati caught video of the actual fire , as well delivered news that the owner’s cat died in the fire.

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Insurance Data Video 131

CTOvision

JANUARY 31, 2017

Bob Gourley. There are seven key megatrends driving the future of enterprise IT. You can remember them all with the helpful mnemonic acronym CAMBRIC, which stands for C loud Computing , A rtificial Intelligence , M obility , B ig Data , R obotics , I nternet of Things , C yberSecurity. In this post we dive deeper into the trend of Big Data. For years now people and our sensors and our computers have been generating more information than we can analyze.

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Big Data Artificial Intelligence Trends Enterprise 155

Computer Weekly

FEBRUARY 2, 2017

The majority of UK workers are unaware of incoming regulation, leaving employers with work to do on GDPR awareness and coming UK data protection laws in 2017, survey shows

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Data Survey 161

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.