Three Ways AI Is Disrupting the Human Experience In Enterprises

Is AI disrupting the human experience? Here are three ways how.

November 23, 2022

As the world enters the 5th Industrial Revolution, human intelligence and artificial intelligence (AI), together, are creating dynamic changes around us. Innovation, purpose, and inclusivity are the bedrock of the 5th Revolution, and these can be made possible when there’s a deep connection between humans and machines. Kiran Raju, Founder and CEO of Grene Robotics, explores how AI may be disrupting the human enterprise experience.

The looming fear that robots and machines will take over the human race, making us redundant sooner than expected, is getting dismissed with time and with the innovations we see each day.

Robots and machines will not take over the world. They will, rather, progressively help humans in ways more than anyone can imagine.

AI and ML algorithm-powered systems and robotics are already altering how we work, play, and live. These systems don’t just carry out repetitive tasks. They’re also capable of doing highly complex tasks and even assisting with decision-making, allowing humans to spend more time on important things.

 Eventually, AI-led autonomous systems – those that can self-learn, adapt, and continuously evolve – will be a part of our daily lives. In fact, they have already started living with us in the form of autocomplete emails, chatbots that schedule appointments for their owner, and cars that drive themselves.

Just like how self-driving cars are a thing and changing the automotive industry, self-driving enterprises will soon be the game-changer for businesses. Autonomy will help businesses ‘drive’ themselves, assisting humans and augmenting their capabilities.

Let us understand how self-driving enterprises will disrupt human experiences in the times to come. Some enterprises are already experimenting to understand the value autonomy can create and have been pretty happy with the results.

See More: Why You Should Apply Caution When Using AI in Code Development

Augmenting Decisions, Empowering People and Enabling Better Lives

As we embraced computers to do a lot of our jobs and make working seamless years ago, similarly AI-enabled autonomous systems will also perform a range of routine physical work activities better and in cost-effective ways than humans in the future. They are also designed to accomplish difficult activities like making tacit judgments, sensing emotion or even detecting lies. The right autonomous systems can bring great value to our society.

Imagine an emergency health service van that picks up an accident victim. The vehicle will be designed to transmit not just the vitals of the patient but also diagnostic imaging that will help the doctors prepare for the appropriate treatment before the patient arrives. The admission formalities will be processed from the patient’s id en route to the hospital while the family gets informed. The right doctors being ready with the appropriate medication when the victim arrives at the hospital can save countless lives. It doesn’t stop here. This system learns, adapts and evolves with each iteration of the process and gets better continuously.

From miners to doctors to farmers and CEOs, automation will ensure that people can access more information and make better decisions.

Increased Flexibility and Scalability

Enterprises need the capability to operate 24/7 and scale up or down on demand. AI, ML, and cognitive computing enable this technological transition creating opportunities to innovate and experiment while achieving scale. We need smart digital workers who can execute repetitive processes with phenomenal speed and accuracy. Smart digital workers are high-performing, AI-enabled bots designed to perform specific tasks.

Now imagine a digital worker equipped to process tax returns filing. During the crunch time, multiple instances of this worker can be produced to handle the high seasonal workload and automatically scale down at the end of the season. The increased scalability and flexibility are not just limited to the digital realm.McDonald’sOpens a new window  acquired a personalization company to create drive-thru menus that can tailor according to things like the weather, current restaurant traffic, and trending menu items. Due to self-driving technologies, enterprises can generate scale depending on data and real-time statistics.

Reimagining Customer Engagement

The customer is God – has always been and will continue to be. Their loyalty is dependent on how they are treated and amazed from time to time. AI has helped pave the path to customer delight via personalization and recommendation. Enterprises are moving up from offering discounts and creating customized cards to creating customized fragrances for their clients and also recommending experiences that suit their sensory palettes. They are creating unique customer experiences using innovative technology advances. This fashion showOpens a new window  in New York amused the participants with tech-enabled designs and a newly enhanced interactive runway app that gave custom drinks and fragrances based on their emotional quotient (EQ) input. That is how technology is changing the user landscape.

Adopting Hyperautomation to Enhance Automation

While we speak about AI and its many benefits, we need to also consider hyperautomation. As Gartner defines it, “Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many businesses and IT processes as possible.”

We see immense possibilities for automating and creating a different world with it. Hyperautomation is only a step ahead of automation and uses advanced technologies like AI, RPA, and many others to deliver profitable results.

It is a great tool to foster team collaboration. AI-enabled hyperautomation allows easy connection between teams from different departments in an organization, further connecting data, processes and operations – an extremely handy tool for the enterprise segment.

The advanced analytical capabilities that hyperautomation offers are a great way to derive insights and decipher current business trends and predict future possibilities. If a departmental store knows what a customer might want in their next visit based on their current purchase and sends a recommendation message, then the chances of engaging the customer improve and enhance the personalization experience.

It is not just a tool to enhance customer experience but also a useful system to augment employee engagement levels to build a collaborative environment for an organization.

See More: The Power of AI to Revolutionize Talent Management

The Future Is AI-enabled And Bright

Automation or hyperautomation, AI is the only way forward. There is so much that a self-driving enterprise driven by AI can achieve. From marketing and sales to administration, every vertical of any industry can experiment and achieve unimaginable goals. The idea was never to eliminate human resources but to create leverage for them. Even while systems work, they’ll always need human engagement.

This gives us a future-ready platform that can read processes, provide better decision-making capabilities, enhance collaborative culture, bring unification of data and processes with human beings and create a sustainable business environment that can help minimize recurrent and disheartening situations like a recession.

Have you noticed the above AI disruptions at your company? Tell us about your experience with AI on FacebookOpens a new window , TwitterOpens a new window , and LinkedInOpens a new window .

Image Source: Shutterstock

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Kiran Raju
Kiran Raju

Founder and CEO, Grene Robotics

Kiran is a graduate in mathematics, computer science and computational biology. While he was at Carnegie Mellon University where he worked on building autonomous systems for the Defence Advanced Research Projects Agency (DARPA) and this experience left him thinking what autonomous solutions can do for different industries. This led to the realization that to bring robots into the workforce we will need a new breed of systems powered by autonomy. Kiran brings years of knowledge and experience in autonomous technologies and holds patents for Automated Presence Status, Presence Status-Based Communication Filtration and Authentic-based Combination of Inputs. Kiran built the world’s highest-altitude research centre at 17,664 ft for DRDO which is also mentioned in the Guinness Book of World records. According to Kiran, the 5th IR has the potential to usher in a new socio-economic era creating infinite opportunities for humanity, and for a better planet. Robots will help humans align returns on investment (ROI) with purpose, but more than ever, it will assist humans through forward-leaning technologies.
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