Glassbox Integrates ChatGPT Into Its Platform To Make Insights More Accessible
Discover how the integration of ChatGPT into Glassbox’s digital experience analytics platform will help the platform’s customers.
Glassbox, a digital experience analytics platform, has announced that it is integrating ChatGPT, the much-touted AI, into its platform. How will this help the platform’s customers, and what is the primary motivator for this integration? Read on to know more.
Glassbox, a digital experience analytics provider for mobile and web applications, has announced integrating ChatGPT, the popular AI tool, into its platform. With this integration, the digital customer experience platform intends to make customer data and insights more available than ever for its customers.
Providing Simplicity to Its Customers
According to Glassbox, besides its funnels, reports, and journey mapping, the ChatGPT integration is expected to add a level of simplicity for the platform’s customers worldwide. For example, users may be able to ask any business-related questions or raise queries in their native language and receive the particular data or insights they requested within a short duration. This means it can put the power of the platform’s customer insights at the fingertips of even people not trained in data analytics.
Talking about the integration, Yaron Gueta, CTO of Glassbox, said, “In a world where data is king and understanding your customers’ digital experience is paramount, the integration of ChatGPT into Glassbox will allow everyone in a business, regardless of their level of data fluency, to get specific and relevant data in seconds.” He further said, “Combining Glassbox and ChatGPT achieves the right balance to provide easy access to data as well as detailed insights that our customers rely on.”
The Key Driver Behind the Integration
Glassbox has been continuously improving its solution suite, including the digital experience, for its customers. Last year, the company expanded its digital experience intelligence offerings with User Timelines and Voice-of-Customer (VoC) features. This year, the integration with ChatGPT is expected to further put deep insights at the fingertips of Glassbox customers.
Yaron Morgenstern, CEO of Glassbox, said, “Gone are the days of asking a data insights manager to manipulate queries and data sets to get the information you need. Now users across business units will be able to ask a business question in their native language and receive the correct information back.”
See more: OpenAI to Monetize ChatGPT Soon, Opens Waitlist
What is ChatGPT?
ChatGPT is a long-form question-answering artificial intelligence (AI) model developed by OpenAI. The AI is thought of as being able to answer complex questions in the form of a conversation, answer follow-up questions, challenge incorrect premises, admit mistakes, and reject any inappropriate requests. The technology is considered revolutionary as it is trained to learn and understand what humans mean when they ask questions.
Integration with ChatGPT is expected to provide Glassbox’s platform with capabilities to improve its customer experience by multiple folds.
What do you think of ChatGPT’s integration with Glassbox’s platform? Let us know on Facebook, Twitter, and LinkedIn.
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