Sat.May 17, 2025 - Fri.May 23, 2025

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Agentic AI and IT Maturity: Bridging the Gap Between ServiceNow’s Vision And The IT Reality

Forrester IT

The ServiceNow Knowledge 25 event unveiled ambitious advancements in AI-driven enterprise technology, with a focus on autonomous workflows, unified data platforms, and human-machine collaboration. Key announcements included the launch of the AI Control Tower for managing AI agents, the expansion of workflow data fabric to unify disparate data sources, and the intent to acquire data.

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Breaking Bread: Do You Understand Your Data?

Information Week

As IT leadership wrangles with data governance and policies, can operations glean useful information without stepping on a few toes?

Data 307
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Liquid cooling becoming essential as AI servers proliferate

Network World

Average power densitiesthe energy consumption of servers in data center rackshave more than doubled over the past two years, from 8 kilowatts to 17 kilowatts per rack. And theyre expected to rise to as much as 30 kilowatts by 2027 as AI workloads increase. Thats just the average. Individual racks can go much higher. Servers used to train AI models can consume more than 80 kilowatts per rack, and Nvidias latest GB200 chip, combined with its servers, can require densities of up to 120 kilowatts, a

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Ransomware attacks dropped by a third last month

ComputerWeekly

Reported ransomware attacks eased off during April following a dramatic spike in the first quarter of 2025.

Report 98
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How AI Is Transforming IT in 2025: A Playbook for Smarter IT Ops

IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.

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Gartner: Considerations when using GPUs in the datacentre

ComputerWeekly

Deploying artificial intelligence (AI) workloads that use graphics processing units (GPUs) in datacentres requires specific network hardware and optimisations.

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Don’t Automate the Wrong Thing: Lessons from Building Agentic Hiring Systems

Information Week

Automation in hiring can boost efficiency -- or backfire. Heres how to use AI agents to support, not sabotage, human judgment.

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More Trending

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M&S says it will respond to April cyberattack by accelerating digital transformation plans

CIO Business Intelligence

Weeks after suffering one of the most disruptive cyberattacks in UK history, UK retailer Marks & Spencer (M&S) said it will respond by accelerating a planned two-year overhaul of its digital operations to bring it to completion in only six months. Given that the company expects the aftereffects of the attack, including cessation of online shopping, to continue until July, compressing new IT and digital infrastructure spending into a matter of months might strike investors as ambitious.

Retail 288
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It’s Not About “Nice”

Forrester IT

Over the last week, several of my colleagues have forwarded me recently published articles about the end of nice management. No, Im not going to link them because Im not here to spread bad advice.

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Top 5 Decision-Making Frameworks for Effective Leadership

Information Week

Decision-making frameworks help IT leaders handle the complexity of decisions by bringing clarity, structure, and confidence to every step of the process.

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Agentic AI, LLMs and standards big focus of Red Hat Summit

Network World

Red Hat, announced a number of improvements in its core enterprise Linux product, including better security, better support for containers, better support for edge devices. But the one topic that dominated the conversation was AI. Companies that dont want to be stuck with just one cloud provider, or one AI vendor, but are instead beginning to operationalize AI across all their environments need a platform to do it on and theres a window of opportunity right now for that platform to emerge and b

Linux 381
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Tariffs on the Table: How to Brief the Board and C‑Suite With Confidence

“What should we do about the tariffs?” There’s no straightforward answer — every leader has a different expectation. CFOs want numbers. COOs want action. CEOs want strategy. And supply chain and procurement leaders need to be ready with the right response — fast. That’s why GEP has created a simple three-part framework that will help CPOs and CSCOs brief the board and C-suite with clarity and confidence.

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The AI-native generation is here. Don’t get left behind

CIO Business Intelligence

The commercialization of artificial intelligence (AI) has given rise to a new generation: AI-native humans. These humans grow up with voice-activated virtual assistants, personalized digital experiences and countless automated content-creation tools at their fingertips. To this young generation, living with AI is seamless and natural. To their parents, it is a different story.

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Rethinking Government Reform: Can In-House Government Consultants Deliver Lasting Impact?

Forrester IT

Internal consultancies - mission-driven capability centers for innovation, strategy and execution - are emerging as key vehicles for governments seeking to do more in-house. As many jurisdictions adopt internal consultancies, we need to ask: Are we building them to last, or simply building them fast?

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Chicago’s CIO on Increasing Government Efficiency and Accessibility

Information Week

We sit at the cusp of the reimagination of what it is to govern and what it is to oversee the provision of benefits in this society. And I want government technologists to recognize that. we can own that.

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New Intel Xeon 6 CPUs unveiled; one powers rival Nvidia’s DGX B300

Network World

Intel on Thursday unveiled three additions to its Intel Xeon 6 series of central processing units (CPUs) that are designed to manage graphics processing unit (GPU) powered systems. One, the Xeon 6776P, is currently serving as the host CPU for Nvidias DGX B300, its latest generation of AI-accelerated systems. According to a release from Intel, the Xeon 6776P processor plays a vital role in managing, orchestrating and supporting the AI-accelerated system.

Intel 363
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From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

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IBM’s massive SAP S/4HANA migration pays off

CIO Business Intelligence

IBM is at SAPs Sapphire conference in Orlando this week promoting its consulting services and wisdom gained from its multiyear transformation to SAP S/4HANA on IBM Power Virtual Server. Ann Funai , CIO and vice president of IBMs Business Platform Transformation, says Big Blue has achieved a 30% reduction in infrastructure-related operational costs since completing its migration to SAPs cloud ERP platform last July.

SAP 283
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Worldcoin Orb Identity Verification Device Faces Headwinds In Mass Adoption

Forrester IT

Last week, identity verification and authentication startup WorldID (which was founded by OpenAI founder Sam Altman) announced that they are broadening operations of their Orb device in the USA. The Orb is a large form factor iris scanner device that also has a mobile phone size counterpart.

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The CIO's Playbook for IT Automation in 2025

Information Week

This session highlights a practical, step-by-step approach to achieving automation success and hazards to avoid.

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Nutanix expands its ecosystem, unveils platform expansions

Network World

Nutanix drew over 5,000 attendees to its NEXT conference earlier this month in Washington, D.C., where it unveiled the Nutanix Kubernetes Platform (NKP), an innovation with roots in Germany and a legacy of enterprise-grade cloud-native expertise. Nutanix Kubernetes Platform gets new features Version 2.14, released in March 2025, expands the number of validated and NKP-managed Kubernetes services to 13 by adding a Harbor-powered, production-ready image registry that allows customers to run enterp

Vmware 327
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Automation, Evolved: Your New Playbook for Smarter Knowledge Work

Speaker: Frank Taliano

Documents are the backbone of enterprise operations, but they are also a common source of inefficiency. From buried insights to manual handoffs, document-based workflows can quietly stall decision-making and drain resources. For large, complex organizations, legacy systems and siloed processes create friction that AI is uniquely positioned to resolve.

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Synthetic data’s fine line between reward and disaster

CIO Business Intelligence

Up to 20% of the data used for training AI is already synthetic that is, generated rather than obtained by observing the real world with LLMs using millions of synthesized samples. That could reach up to 80% by 2028 according to Gartner, adding that by 2030, itll be used for more business decision making than real data. Technically, though, any output you get from an LLM is synthetic data.

Data 281
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Eaton’s Solutions By The Sea Data Center Vision & Partner Conference: Predicting The Future Of Data Centers

Forrester IT

Forrester was invited to the Solutions By The Sea Data Center Vision & Partner Conference, where Eaton spoke about the impact of generative AI, future think anticipating how this changes global energy production, and what it means to the data center.

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Malwarebytes vs McAfee: Which Antivirus Is Right for You?

Tech Republic Security

Malwarebytes and McAfee are both firmly established in the antivirus business, but which is better? Read this guide to find out.

Security 210
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AWS clamping down on cloud capacity swapping; here’s what IT buyers need to know

Network World

Cloud costs can be difficult to keep under control at the best of times; 83% of CIOs are spending an average of 30% more on cloud infrastructure than they anticipated. Now, at least for AWS customers, that issue may be further compounded, as the cloud provider is getting stricter with its Reserved Instances (RIs) and Savings Plans (SPs). As of June 1, RIs and SPs may only be used by a single end customer.

Cloud 251
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Turn Your Contact Center Into a Profit Machine with AI

Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

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The road to S/4HANA: How CIOs are managing SAP ECC’s end of support

CIO Business Intelligence

With the deadline for SAP ECC end of support nearing, CIOs face major decisions, and likely headaches, as they consider whether and how to transform their core ERP systems for a new era. At issue is SAPs mandate for its customer CIOs: Transition to S/4HANA by 2027 or face extended maintenance fees to remain on ECC. However, the broad install base for SAPs flagship ECC ERP system has been slow on its S/4HANA uptake, with almost two-thirds yet to make the leap off ECC as of the end of 2024, accord

SAP 284
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Shifting Search Behaviors Demand Smarter Content Strategies

Forrester IT

As B2B buyers use genAI tools and zero-click search to make decisions, traditional content strategies are falling short. Learn what content must achieve instead.

Strategy 221
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Cut Costs or Improve Customer Support? GenAI Says You Can Both

Social, Agile and Transformation

Generative AI (GenAI) enhances customer support by improving self-service capabilities, reducing costs, and personalizing experiences. Companies using agentic AI show higher self-service rates, cut resolution costs, and achieve increased customer satisfaction. This technology holds the potential to transform customer interactions through improved insights and empathetic responses, benefiting both customers and enterprises.

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IP Fabric weaves advanced firewall discovery into network assurance platform

Network World

There is a lot of complexity in accurately managing network security and firewalls.Organizations continue to struggle with two basic issues: firewall discovery and actually making sure that configurations work as expected. IP Fabric is taking direct aim at those two challenges with its 7.2 platform update. The new update follows the companys 7.0 release in Feb. that focused on automation.

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How Companies Are Navigating Tariff Chaos with GEP’s AI-Powered Procurement Platform

Tariffs are no longer just policy noise. They’re driving real, bottom-line impact. One policy shift and your sourcing strategy is upside down. This bulletin cuts straight to the point. How Market-Leading Companies Are Navigating Tariff Chaos with GEP’s AI-Powered Procurement Platform breaks down how procurement teams are staying ahead of the chaos with real-time insights, smarter sourcing moves and AI-powered agility.

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MCP, ACP, and Agent2Agent set standards for scalable AI results

CIO Business Intelligence

Open protocols aimed at standardizing how AI systems connect, communicate, and absorb context are providing much needed maturity to an AI market that sees IT leaders anxious to pivot from experimentation to practical solutions. Three protocols in particular Model Context Protocol (MCP), Agent Communication Protocol (ACP), and Agent2Agent show promise for helping IT leaders put two-plus years of failed proof-of-concept projects behind them, opening a new era of measurable AI progress , experts

IBM 329
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Events Are Under Pressure – 6 Findings From Forrester’s Q1 2025 State Of B2B Events Survey

Forrester IT

Over the past year, B2B event teams have faced mounting challenges. A volatile economic and political climate has intensified existing pressures around inflation, budgets, and staffing. At the same time, competition for attendees and sponsors has grown fiercer, with leaders struggling to attract both the quantity and quality of participants needed to meet their goals.

B2B 317
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Researchers develop a new set of genetic tools designed to treat brain diseases

GeekWire

This color-coded graphic shows different populations of cells in the mouse brain, each one targeted by one of the genetic tools developed by scientists at the Allen Institute and other institutions. (Allen Institute Graphic) Scientists say they’ve put together a new kind of molecular toolkit that could eventually be used to treat a variety of brain diseases, possibly including epilepsy, sleep disorders and Huntington’s disease.

Tools 131
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Nvidia introduces ‘ridesharing for AI’ with DGX Cloud Lepton

Network World

Nvidia ( Nasdaq:NVDA ) has introduced DGX Cloud Lepton, an AI-centric cloud software program that makes it easier for AI factories to rent out their hardware to developers who wish to access performant compute globally. In announcing the service, Alexis Bjorlin, vice president of DGX Cloud at Nvidia, compared Lepton to a ridesharing app like Uber or Lyft, but rather than connecting riders to drivers, it connects developers to GPUs.

Cloud 291
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.