Agentic AI and IT Maturity: Bridging the Gap Between ServiceNow’s Vision And The IT Reality
Forrester IT
MAY 19, 2025
The ServiceNow Knowledge 25 event unveiled ambitious advancements in AI-driven enterprise technology, with a focus on autonomous workflows, unified data platforms, and human-machine collaboration. Key announcements included the launch of the AI Control Tower for managing AI agents, the expansion of workflow data fabric to unify disparate data sources, and the intent to acquire data.
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