Sat.Mar 29, 2025 - Fri.Apr 04, 2025

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12 ways to accelerate digital transformation

CIO Business Intelligence

CEOs prize transformation and reinvention, seeing both as essential to current and future competitiveness. But successful transformation and reinvention are no longer enough, top executives say. They must happen fast, and their delivery must get faster over time. Speed and agility bring in the top transformation prize. CIOs are feeling the pressure to expedite transformational work, as the ever-faster churn of customer demands and the possibility of economic headwinds further ratchet up the ne

Agile 319
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The Sudden Silobreaker: GenAI Converges Search Experiences And Disciplines

Forrester IT

GenAI Mirrors Search Experiences Because of genAI, all search experiences are increasingly conversational, assistive, and agentic. Consequently, distinctions between search experiences disappear. Perplexity and Rufus, Amazons shopping assistant, both leverage genAI-integrated search, blurring the line between search engine and site search experiences.

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What You Should Know About Agentic AI

Information Week

By taking artificial intelligence to a new level, agentic AI promises to elevate enterprise operations and productivity to new heights. Now is the time to prepare for this powerful technology.

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Medallia And Qualtrics Conference Highlights: Rivals Offer Different Plans For AI Enhancements

Forrester IT

Over the past two weeks, we attended back-to-back CX events first Qualtrics X4 in Salt Lake City, then Medallia Experience in Las Vegas. Both leaders in The Forrester Wave: Customer Feedback Management Solutions, Q4 2024, these vendors court enterprise-wide CX programs as well as digital, contact center, and location-based operations leaders.

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Tariffs on the Table: How to Brief the Board and C‑Suite With Confidence

“What should we do about the tariffs?” There’s no straightforward answer — every leader has a different expectation. CFOs want numbers. COOs want action. CEOs want strategy. And supply chain and procurement leaders need to be ready with the right response — fast. That’s why GEP has created a simple three-part framework that will help CPOs and CSCOs brief the board and C-suite with clarity and confidence.

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3 Key Insights on Driving Intelligent Operations in the GenAI Era

Social, Agile and Transformation

Intelligent operations is crucial for executives in construction and manufacturing today. They enhance safety, competitiveness, and growth, especially with the advent of genAI. Emphasizing the human element in operations, leveraging technology, and building trust in AI systems can improve overall performance and attract younger talent, while addressing workforce challenges.

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Potential Nvidia chip shortage looms as Chinese customers rush to beat US sales ban

Network World

The AI chip shortage could become even more dire as Chinese customers are purportedly looking to hoard Nvidia chips ahead of a proposed US sales ban. According to inside sources, Chinese companies including ByteDance, Alibaba Group, and Tencent Holdings have ordered at least $16 billion worth of Nvidias H20 server chips for running AI workloads in just the first three months of this year, The Information reported Wednesday.

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Generative AI Innovation In Security Tools Is Finally Getting Interesting

Forrester IT

Last week, I spoke at the C2 conference in London. The C2 conference is an invite-only threat intelligence conference run by the team at SE Labs. The core themes of the event were timely and provoked interesting discussion: artificial intelligence, supply chain security, and cyber hygiene.

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3 Ways the UK Government Plans to Tighten Cyber Security Rules with New Bill

Tech Republic Security

Amid a sharp spike in ransomware attacks disrupting essential services and critical infrastructure, the U.K. government has set out the scope of its upcoming Cyber Security and Resilience Bill for the first time. It aims to patch the holes in the countrys existing cyber regulations and protect critical infrastructure from ransomware and other attack types.

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Tariff war throws building of data centers into disarray

Network World

Enterprise IT leaders are facing a double-whammy of uncertainties complicating their data center building decisions: The ever-changing realities of genAI strategies, and the back-and-forth nature of the current tariff wars pushed by the United States. This is obviously a fluid situation. The stated goal of the [US] administration is to bring more development into the US, said Forrester Senior Analyst Alvin Nguyen.

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Many CIOs operate within a culture of fear

CIO Business Intelligence

Many IT leaders say they work in organizations that operate with a culture of blame, making it difficult to admit mistakes and then learn from errors. Forty percent of IT leaders specifically overseeing software development at their organizations say they fear acknowledging their mistakes, according to a recent report by digital transformation provider Adaptavist.

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Turn Your Contact Center Into a Profit Machine with AI

Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

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Once More Unto The Breach: Tech Leaders Face Another Year Of Volatility And Cuts

Forrester IT

In todays era of volatility, technology leaders will need to do more with even less. This means dusting off the cost-cutting playbook to seek out additional optimization opportunities without sacrificing your AI ambitions. Here are a few cost-cutting measures to focus on in the near term.

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DDoS Attacks Now Key Weapons in Geopolitical Conflicts, NETSCOUT Warns

Tech Republic Security

Hackers now use AI and botnets to launch powerful DDoS attacks, bypassing security and overwhelming servers as law enforcement struggles to keep up.

Security 458
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Linux Foundation Networking shares new AI projects, milestone releases

Network World

The Linux Foundations networking division (LF Networking) is continuing to grow both its mandate and project roster in 2025. At the Open Networking & Edge Summit in London, which is co-located with the Kubecon conference, LF Networking detailed an ambitious strategic roadmap that emphasizes the convergence of open source, artificial intelligence, and cloud-native technologies as the foundation for next-generation networking infrastructure.

Linux 418
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Siemens and Accenture launch joint business group to transform manufacturing

CIO Business Intelligence

At Hannover Messe 2025,Accenture and Siemens announced an extension of their strategic partnership in the form of the Accenture Siemens Business Group, an Accenture-based joint business unit that will employ 7,000 professionals with manufacturing and IT expertise worldwide. The group will develop software-defined products and factories, combining industrial technology with AI-supported engineering and manufacturing expertise.

Groups 285
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From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

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What Do Buying Networks Mean For Revenue Enablement?

Forrester IT

Today at Forresters largest annual customer event in Phoenix, my colleague Barry Vasudevan opened B2B Summit North America with his keynote address, Introducing Buying Networks: Your Buyers New Reality, which introduced the new concept of buying networks.

Network 221
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What Cybersecurity Guardrails Do CIOs and CISOs Want for AI?

Information Week

With more AI models emerging, how do CIOs and CISOs at enterprises go about establishing security guardrails to reduce risks as the technology gets deployed?

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IBM Cloud speeds AI workloads with Intel Gaudi 3 accelerators

Network World

IBM Cloud is broadening its AI technology services with Intel Gaudi 3 AI accelerators now available to enterprise customers. With Gaudi 3 accelerators, customers can more cost-effectively test, deploy and scale enterprise AI models and applications, according to IBM, which is said to be the first cloud service provider to adopt Gaudi 3. Intel Gaudi 3 accelerators include AI-specific designs and features and are targeted at multi-model large language models (LLMs) and retrieval-augmented generati

IBM 393
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How the wow factor drives innovation at Northeast Grocery

CIO Business Intelligence

The AI revolution is rewriting the CIO playbook across industries, creating unprecedented opportunities for technology leaders to elevate their strategic impact. At Northeast Grocery, this shift has enabled a fundamental redistribution of responsibility for future readiness across the organization. No longer solely accountable for anticipating tomorrows tech needs, CIOs like Scott Kessler are now equipping business partners with AI capabilities that make envisioning the future a shared effort.

Strategy 254
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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Help Your People in the US Federal Government Navigate Unprecedented Changes

Forrester IT

Lets face it: as a US Government leader, you are currently facing unprecedented change. The speed, depth, and widespread nature of the current change in the U.S. Government is dramatic. As a U.S. Government leader, you are uniquely challenged at this moment to help your people stay engaged in delivering great outcomes while under significant mental stress.

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KeePass Review (2025): Features, Pricing, and Security

Tech Republic Security

KeePass customizability is ideal for tech savvy users, but its lack of features and complicated user experience prevent it from being the best choice among competitors.

Security 406
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Talent gap complicates cost-conscious cloud planning

Network World

Enterprises know everything is not moving to the cloud that was the lesson of 2024, and it triggered some extreme reactions that fueled the cloud repatriation stories we all heard. The lesson for 2025? Its that some things are, and should be, moving to the cloud. The challenge is navigating that complicated between-the-extremes space. The first step in addressing that challenge, according to enterprises, is addressing why cloud application planning is a challenge in the first place.

Cloud 374
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What is S/4HANA? SAP’s latest ERP system explained

CIO Business Intelligence

What is S/4HANA? S/4HANA is SAPs latest iteration of its flagship enterprise resource planning (ERP) system. The successor to SAP ECC, S/4HANA is built on an in-memory database and is designed to enable real-time data processing and analysis for businesses. It is available both in a cloud-based SaaS and an on-premises version. The abbreviation S/4HANA sounds cryptic but fits seamlessly with its predecessors.

System 280
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How Companies Are Navigating Tariff Chaos with GEP’s AI-Powered Procurement Platform

Tariffs are no longer just policy noise. They’re driving real, bottom-line impact. One policy shift and your sourcing strategy is upside down. This bulletin cuts straight to the point. How Market-Leading Companies Are Navigating Tariff Chaos with GEP’s AI-Powered Procurement Platform breaks down how procurement teams are staying ahead of the chaos with real-time insights, smarter sourcing moves and AI-powered agility.

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A Market On The Cusp Of Change: Decoding The CRM Wave

Forrester IT

The value of AI in CRM is real. Customer interactions produce huge volumes of high-quality, well-governed data; unleashing AI on this data lets organizations summarize and surface key insights, predict best actions to take and start pursuing goals autonomously. The result?

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Quit Fooling Yourself: How to Actually Be Ready for a Cyberattack

Information Week

Cybersecurity should be integrated into an organization's overall strategy, not treated as an afterthought or isolated task.

Strategy 402
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Cisco takes inspiration from Iron Man for its AI-driven platform engineer

Network World

When it comes to developing highly intelligent AI agents, one might not think of combining open systems technology and the theoretical super-logic behind a movie character, but Ciscos Outshift development team is doing just that. The Outshift by Cisco team is developing JARVIS, an AI platform engineer and the persona behind a multi-agentic system that includes more than 15 specialized sub-agents, 40 tool integrations, and 10 automated workflows that work together to handle complex engineering ta

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Remember when developers reigned supreme? The market for software coding goes soft

CIO Business Intelligence

It seems like only yesterday when software developers were on top of the world, and anyone with basic coding experience could get multiple job offers. This yesterday, however, was five to six years ago, and developers are no longer the kings and queens of the IT employment hill. Job titles like data engineer, machine learning engineer, and AI product manager have supplanted traditional software developers near the top of the heap as companies rush to adopt AI and cybersecurity professionals rema

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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VMWare/AG Siemens: A Cautionary Tale About The Risks of Software and Services Licensing

Forrester IT

Litigation has become the default method for companies to resolve disagreements, force accountability, and establish recourse for everything from breach-related failures to contractual disagreements.

Vmware 199
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Why Vendor Relationships Are More Important Than Ever for CIOs

Information Week

The best vendor relationships are partnerships, but which organizations should CIOs trust? The ones that understand your company and deliver accordingly.

Company 397
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Lightmatter launches photonic chips to eliminate GPU idle time in AI data centers

Network World

Lightmatter has announced new silicon photonics products that could dramatically speed up AI systems by solving a critical problem: the sluggish connections between AI chips in data centers. The companys newly unveiled Passage L200 and M1000 platforms use light instead of electricity to move data, potentially unlocking major performance gains for companies running large AI models, the company said in a statement.

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New AI education initiatives show the way for knowledge retention in enterprises

CIO Business Intelligence

Two of the biggest names in artificial intelligence are independently developing new AI tools that encourage learning, at a time when the technology has been criticized for dumbing down smart users in the enterprise and discouraging critical thinking. While the new initiatives from OpenAI and Anthropic are aimed at transforming how AI is used in higher education, the opportunities they open up extend beyond universities.

Education 260
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.