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Enterprise mobility 2024: Welcome, genAI

Computerworld Vertical IT

Generative artificial intelligence (genAI) has become a focal point for many organizations over the past year, so it should come as no surprise that the technology is moving into the enterprise mobility space, including unified endpoint management (UEM). This has been the main topic of interest in the last year.

Mobile 70
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BMC Helix: Leading the charge in Generative AI-driven enterprise service management

CIO Business Intelligence

And while many companies oversold the internet’s capabilities—at least, at the time—it has undoubtedly transformed enterprise technology and modern life over the past two decades. But before we describe that future, let’s briefly define Enterprise Service Management (ESM). Generative AI seems to be following the same path.

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How traditional and generative AI are transforming Enterprise Service Management

CIO Business Intelligence

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Additionally, BMC enables HelixGPT to tune itself to enterprise-specific information with additional layers that prevent hallucinations.

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Generative AI usage gains traction among enterprises: McKinsey

CIO Business Intelligence

The usage of generative AI across enterprises is already widespread, although it is still early days for the new technology, according to a report from McKinsey’s AI consulting service, Quantum Black. Artificial Intelligence, Enterprise Applications, Generative AI

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Salesforce adds Contact Center updates to Service Cloud

CIO Business Intelligence

Dubbed Einstein Conversation Mining, one of the new features will allow an enterprise’s service team to aggregate and analyze conversation data, with the help of Data Cloud and Einstein , to decode the common reasons behind customers reaching out across all service touchpoints. Salesforce.com

Cloud 110
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Generative AI headlines are outpacing enterprise adoption

CIO Business Intelligence

Despite the buzz that generative AI has stirred in media and boardrooms, we believe the headlines are outpacing adoption in the enterprise. For all of generative AI’s allure, large enterprises are taking their time, many outright banning tools like ChatGPT over concerns of accuracy, data protection, and the risk of regulatory backlash.

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Slack launches genAI tools for big businesses, remains mum on price

Computerworld Vertical IT

Slack AI is now available for enterprise customers, though pricing details for the generative AI (gene) features have not yet been disclosed. This provides personalized answers to questions based on an organization’s knowledge base. To read this article in full, please click here

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