CIO Business Intelligence

OCTOBER 24, 2024

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. That means organizations are lacking a viable, accessible knowledge base that can be leveraged, says Alan Taylor, director of product management for Ivanti – and who managed enterprise help desks in the late 90s and early 2000s. “We

Knowledge Base 275

Knowledge Base Artificial Intelligence Survey Training 275

Network World

APRIL 1, 2025

We deliberately named it after Iron Mans AI assistant because we wanted that level of capability an intelligent system that understands context, can access different tools and knowledge bases, and most importantly, works alongside engineers rather than just responding to commands, Kalpage said.

Engineering 370

Engineering Open Source Architecture Internet 370

CIO Business Intelligence

FEBRUARY 5, 2025

IT executives are seeking solutions that improve how employees interact with IT and enterprise services. Over time, advancements like knowledge bases, workflow automation, and primitive chatbots improved service delivery but fell short of meeting the demands of a modern, digital workforce. Generative AI changes everything.

Knowledge Base 211

Knowledge Base Enterprise Enterprise Tools 211

CIO Business Intelligence

JANUARY 23, 2025

Questionable outcomes and a lack of confidence in generative AIs promised benefits are proving to be key barriers to enterprise adoption of the technology. Most enterprises, especially outside of tech, face significant barriers to implementing in-house AI infrastructures that are capable of running highly advanced models, he says.

Strategy 317

Strategy Survey Budget CTO Hire 317

CIO Business Intelligence

MAY 19, 2022

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organizations, including human resources, legal, marketing, facilities, and sales. Benefits of enterprise service management.

Enterprise 312

Enterprise Enterprise System How To 312

CIO Business Intelligence

JULY 5, 2023

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Additionally, BMC enables HelixGPT to tune itself to enterprise-specific information with additional layers that prevent hallucinations.

Enterprise 246

Enterprise Enterprise Knowledge Base Artificial Intelligence 246

CIO Business Intelligence

OCTOBER 24, 2024

Deploy automation processes and accurate knowledge bases to speed up help desk response and resolution. The bottom line IT leaders can demonstrate the impact of managed, measured DEX for the enterprise. But that means starting by optimizing DEX for the IT organization.

Tools 297

Tools Applications Knowledge Base Report 297

CIO Business Intelligence

APRIL 23, 2025

Nvidia views its NeMo microservices as the building blocks that help enterprises build data flywheels, or feedback loops where data is collected from interactions or processes and then used to continuously refine AI models, leading to better interactions and processes. AT&T, for example, is using agentic AI to support its call centers.

Enterprise 147

Enterprise Enterprise Knowledge Base Guidelines 147

CIO Business Intelligence

AUGUST 29, 2023

And while many companies oversold the internet’s capabilities—at least, at the time—it has undoubtedly transformed enterprise technology and modern life over the past two decades. But before we describe that future, let’s briefly define Enterprise Service Management (ESM). Generative AI seems to be following the same path.

Enterprise 246

Enterprise Enterprise Knowledge Base Artificial Intelligence 246

CIO Business Intelligence

AUGUST 1, 2023

The usage of generative AI across enterprises is already widespread, although it is still early days for the new technology, according to a report from McKinsey’s AI consulting service, Quantum Black. Artificial Intelligence, Enterprise Applications, Generative AI

Enterprise 246

Enterprise Enterprise Pharmaceuticals Artificial Intelligence 246

CIO Business Intelligence

APRIL 11, 2024

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. Oracle is helped by the fact that it has two offerings for enterprise applications, says Thompson.

Oracle 312

Oracle Enterprise Enterprise Cloud 312

CIO Business Intelligence

MAY 23, 2023

A 2022 survey of innovation and business strategy conducted by the International Monetary Fund found that 40% of innovation-oriented companies (SMBs to large enterprises) reduce costs as a result of new product innovations which, on average, account for 20% of all sales. With the promise of 2.5

Enterprise 246

Enterprise Enterprise Cloud Authentication 246

CIO Business Intelligence

MARCH 31, 2025

Machine identities far outnumber humans in enterprise networks, and machine identity management becomes very complex, very quickly. This agent will need access to CRM data, but an admin might mistakenly give it broad read-write access to many enterprise databases. Next, adhere to the principle of least privilege.

Open Source 147

Open Source Knowledge Base Malware Data 147

CIO Business Intelligence

DECEMBER 10, 2024

According to AI at Wartons report on navigating gen AIs early years, 72% of enterprises predict gen AI budget growth over the next 12 months but slower increases over the next two to five years. That doesnt mean investments will dry up overnight.

Data 358

Data Change Management Examples CTO Hire 358

CIO Business Intelligence

NOVEMBER 1, 2024

The professional services arm of Marsh McLennan advises clients on the risks, shifts, and challenges facing the modern enterprise, most poignantly the vital role technology now plays in business and on the world stage. Gen AI is quite different because the models are pre-trained,” Beswick explains.

Insurance 305

Insurance Data Center Training Data 305

CIO Business Intelligence

MAY 3, 2024

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. The framework we established is not just a breakthrough for our UPS call center but it’s a blueprint for future AI applications across the enterprise.”

Knowledge Base 351

Knowledge Base Training Enterprise Enterprise 351

CIO Business Intelligence

SEPTEMBER 24, 2024

Enterprise cloud vendor ServiceNow faced widespread customer frustration after a root certificate error disrupted services for over 600 organizations. As a critical platform for many enterprises, expectations for its performance and security are very high.

Knowledge Base 299

Knowledge Base Enterprise Enterprise Exercises 299

Network World

AUGUST 28, 2024

OpenAI nearly imploded last fall when the company fired its CEO and most of its employees threatened to quit, reminding enterprise adopters about the risks of putting all their genAI eggs in one basket. It allows enterprises to make a curated selection of AI models available to their developers, along with access controls to those models.

Vmware 394

Vmware Cloud Symantec Data Center 394

CIO Business Intelligence

NOVEMBER 1, 2024

The professional services arm of Marsh McLellan advises clients on the risks, shifts, and challenges facing the modern enterprise, most poignantly the vital role technology now plays in business and on the world stage. Gen AI is quite different because the models are pre-trained,” Beswick explains.

Insurance 263

Insurance Data Center Training Data 263

CIO Business Intelligence

APRIL 25, 2023

ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like. These attributes make it possible for users to enquire about a broad set of information.

Knowledge Base 290

Knowledge Base Artificial Intelligence Training Applications 290

CIO Business Intelligence

NOVEMBER 15, 2023

Competition among software vendors to be “the” platform on which enterprises build their IT infrastructure is intensifying, with the focus of late on how much noise they can make about their implementation of generative AI features. I want less complexity. I don’t want all those points solutions out there.”

Knowledge Base 336

Knowledge Base Enterprise Enterprise Software 336

CIO Business Intelligence

MARCH 26, 2024

Dubbed Einstein Conversation Mining, one of the new features will allow an enterprise’s service team to aggregate and analyze conversation data, with the help of Data Cloud and Einstein , to decode the common reasons behind customers reaching out across all service touchpoints. Salesforce.com

Cloud 295

Cloud Survey Knowledge Base Enterprise 295

CIO Business Intelligence

NOVEMBER 13, 2024

Or instead of writing one article for the company knowledge base on a topic that matters most to them, they might submit a dozen articles, on less worthwhile topics. Employees who need to submit reports to their managers might be able to get those reports done faster, and increase the number and length of those reports.

Fractional CTO 354

Fractional CTO Research Tools Course 354

Network World

SEPTEMBER 5, 2024

According to recent research from Enterprise Management Associates (EMA), genAI offers promising efficiency and productivity improvements, although concerns about security and data quality remain. EMA recently released its Applying GenAI to IT Operations report to shed light on how IT organizations are using the technology.

Security 435

Security Survey Tools Artificial Intelligence 435

CIO Business Intelligence

OCTOBER 9, 2024

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 351

Oracle Cloud Knowledge Base Licensing 351

Network World

MAY 16, 2024

It enables] this concept of personalization, access to this knowledge base and the solution bases that are targeted to help provide the operating efficiencies,” Shagoury said. “What makes it unique is how we’ve created, or how we stitched together, organizational information, systems, applications, and more. [It

Fractional CTO 417

Fractional CTO Cloud Applications Load Balancer 417

CIO Business Intelligence

MARCH 18, 2024

Under the partnership, SAP is integrating Nvidia’s generative AI foundry service, including the newly announced Nvidia NIM inference microservices, into SAP Datasphere, SAP Business Technology Platform (BTP), RISE with SAP, and SAP’s enterprise applications portfolio. “We

SAP 295

SAP Artificial Intelligence Policies Enterprise 295

CIO Business Intelligence

APRIL 26, 2022

The vendor-neutral Open Group Architecture Forum has launched the 10th edition of its TOGAF standard this week, with the latest edition of the popular enterprise architecture framework being given a modular redesign aimed at easing adoption for practitioners.

Groups 246

Groups Architecture Agile Knowledge Base 246

CIO Business Intelligence

APRIL 1, 2022

My point here isn’t to poke fun at today’s buzziest tech terms, but to point out that the language, ensuing conversations, and general knowledge base about the most important migration in the history of humanity (i.e., It is time to root out digital ignorance wherever it may reside in the enterprise.

Disaster Recovery 362

Disaster Recovery Cloud Strategy Financial 362

CIO Business Intelligence

JULY 31, 2023

We’re looking at ways where responses generated can be attributed and cited, using the highly trusted knowledge from the more than 58 million questions and answers in Stack Overflow, with the ability to query the knowledge base for more personalized results.

Knowledge Base 243

Knowledge Base Development Artificial Intelligence Tools 243

CIO Business Intelligence

JUNE 28, 2023

Despite the buzz that generative AI has stirred in media and boardrooms, we believe the headlines are outpacing adoption in the enterprise. For all of generative AI’s allure, large enterprises are taking their time, many outright banning tools like ChatGPT over concerns of accuracy, data protection, and the risk of regulatory backlash.

Enterprise 130

Enterprise Enterprise Artificial Intelligence Knowledge Base 130

CIO Business Intelligence

APRIL 12, 2024

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply.

Retail 290

Retail Knowledge Base Artificial Intelligence WAN 290

CIO Business Intelligence

NOVEMBER 20, 2023

With enterprise spending on generative AI projected to hit $1.3 As a ‘copilot’ for call center workers, a generative AI-trained assistant can help them quickly access information or suggest replies by linking to the customer knowledge base,” says Condell. “We

Training 325

Training Knowledge Base Survey Company 325

CIO Business Intelligence

FEBRUARY 14, 2023

Here’s where Avaya sees the market heading… The Growth of Hybrid Cloud Among Large Enterprises SMBs will continue to benefit from CCaaS this year with the ability to consume advanced capabilities that were previously out of reach. Overall, it’s expected that 60% of enterprises will be using CCaaS by 2025.

Trends 246

Trends Authentication Enterprise Enterprise 246

CIO Business Intelligence

NOVEMBER 16, 2023

Previously with Now Assist in Virtual Agent, chatbot creators could pull in data to answer questions from a company’s knowledge base “with one check of the box,” Barnes said. Enterprise Applications, Generative AI, ITSM, ServiceNow You just turn it on and it works.”

Virtualization 331

Virtualization Knowledge Base CTO Microsoft 331

CIO Business Intelligence

JUNE 21, 2024

Released in May 2023, the project — which garnered MITRE a 2024 CIO 100 Award for IT leadership and innovation — is integrated with MITRE’s 65-year-old knowledge base and tools, and has been put into production by more than 60% of its 10,000-strong workforce. API available to projects, Cenkl says. We took a risk.

Nonprofit 335

Nonprofit Research Quality Assurance Guidelines 335

CIO Business Intelligence

FEBRUARY 20, 2024

The company can also unify its knowledge base and promote search and information use that better meets its needs. Industrial knowledge graphs employ industry-standard metadata to contextualize and structure data so it can be used in large language models.

Architecture 246

Architecture Data Microsoft Industry 246