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A Tale Of Two Behemoths

Forrester IT

Some years, Enterprise Connect is the place where the world’s biggest vendors make significant announcements in the unified communications or contact center space. 2022 was one of those years, with both Amazon and Google making significant noise in the contact center space.

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Your Digital Transformation is Floundering? Revealing Why

Social, Agile and Transformation

Nor are projects to get your organization on Microsoft 365, establish unified communications, or develop microservice architectures. . Sorry folks, your efforts to move to the cloud, create CI/CD pipelines, or centralize a data lake is not digital transformation.

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Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform

Spearline Testing

The deal pairs Cyara’s leadership in contact center and chatbot assurance with Spearline’s global dialing and WebRTC capabilities to deliver an unmatched solution set that uniquely addresses the needs of enterprises transforming their CX through the adoption of cloud- and AI-based solutions that support the modern remote workforce.

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Skype for Business: One year on, so what are the results?

Computer Weekly

It’s now a year since Microsoft transitioned the Lync unified communications suite into Skype for Business, but has the enterprise embraced or shunned it?

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How Spearline supports its customers with testing their numbers around the world.

Spearline Testing

Additionally, organizations such as unified communications and those with a global call center presence rely heavily on multiple carriers to support their infrastructure and ensure an excellent customer experience. ” Global unified communications organization. This is where Spearline comes in. Find out more.

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Amazon claims that this allows enterprises to build a chatbot within hours instead of weeks.

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IDG Contributor Network: Why the best work tools play nicely together

ComputerWorld Consumerization IT

The idea of “unified communications” sounds good in theory. This is increasingly the case as we’ve seen innovation in enterprise technology accelerate over the last decade. I mean, who wouldn't want to have only one vendor to worry about for email, phone, instant messaging, calendar, contacts, office software and storage.