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What Do Tadpoles And VoC Programs Have In Common?

Forrester IT

At night, I’m working toward my informal PhD in biology — courtesy of my two young sons who love to share their encyclopedic knowledge about bugs, insects, snakes, and all things creepy crawly. […] I spend my days talking to clients about how to collect and use customer feedback to improve CX and drive business results.

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Help Inform New Research On The Current State Of VoC And CX Measurement Programs

Forrester IT

To continue to offer insights and guidance about voice-of-the-customer (VoC) and customer experience (CX) measurement programs, my colleague Maxie Schmidt and I are collaborating on new research. It will feature the results of our new State of VoC & CX Measurement Programs, 2020 survey.

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'Cybersecure My Business' Program Trains SMB Owners to Manage Cyber Risk

SecureWorld News

The National Cybersecurity Alliance has launched Cybersecure My Business, a training program for non-technical owners and operators of small- to medium-sized businesses (SMBs) on how to manage cyber risk in their business. The first initiative of the Cybersecure My Business program is aimed at automobile dealers.

SMB 102
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Top 10 AI graduate degree programs

CIO Business Intelligence

News & World Report ranks the best AI graduate programs at computer science schools based on surveys sent to academic officials in fall 2022 and early 2023 in chemistry, computer science, earth science, mathematics, and physics. Here are the top 10 programs that made the list that have the best AI graduate programs in the US.

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How to Effectively Equip Your IG Program for the Perilous Journey Into the Future

Speaker: Andrew Ysasi, Vice President of Advocacy for Vital Records Control, President of IG GURU®, MS, FIP, FIIM, CIPM, CIGO, CISM, PMP, CRM, IGP, CIP, CSAP

An information governance framework shows how an organization manages specific data, like personal information, as well as how this information is stored. Information privacy is a critical part of an IG program. In this webinar, you will learn how to: Implement effective privacy program management strategies.

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How to Build an Effective IT Training Program

Information Week

An effective training program will keep your IT team on top of the latest innovations and practices. Technology is rapidly evolving.

Training 155
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CIOs Try To Decide If Wellness Programs Are A Good Idea

The Accidental Successful CIO

As we look for ways to get people to want to work for our company, the idea of implementing a wellness program keeps coming up. These programs can help with an employee’s health and may make them feel more positive towards the company. Do Wellness Programs Work? However, there is a problem with this idea.

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

If you were to ask an E-commerce Product Manager what they would do to increase retention, they might suggest improving engagement by personalization/gamification, or by introducing loyalty programs. While these are both fantastic answers, they fail to acknowledge one important issue.