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Your Next Move: Quality Assurance Analyst

Association of Information Technology Professional

If you have a knack for problem-solving and want to develop and execute software test plans, then quality assurance analyst could be your next move.

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Measuring KPIs to Improve Call Center Quality Assurance

Spearline Testing

We have some suggestions on the most critical KPIs to focus on to improve call center quality assurance as well as guidance on how automated call testing offers the best path to achieving your QA objectives. Number testing gives a call center the information it needs to tackle its ASA issues and improve how it handles calls.

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Make call center number testing central to your quality assurance planning process

Spearline Testing

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. Measure Results & Feedback. Automate where possible. New to Spearline?

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AI and Machine Learning Need Quality Assurance

Information Week

They need quality assurance to operate, and continue to operate, as intended. Artificial intelligence and machine learning are not “set and forget” technologies.

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testRTC – Testing, monitoring and support

Spearline Testing

About Us Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice and communications services. For further information, or if you have any further questions.

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What It Means to QA Your App Today

Information Week

Is quality assurance testing the same today as it used to be? Not if you’re using Agile in your development efforts.

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Activision and Raven Software lay off Call of Duty QA testers

TechSpot

Call of Duty community leader Austin O'Brien's tweet stated that Activision has begun meeting with the game's quality assurance (QA) test team to inform them of upcoming layoffs. Sometimes it seems like Activision can't help but shoot themselves in the foot. According to a source close to Kotaku, the layoffs.