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The Future Of Insurance

Forrester IT

Given the pace of social change and technological innovation, the future of insurance is very interesting! We recently published research on the future of insurance in which we offer perspectives on three central themes: insurance solutions vs. a products-based focus; ecosystem convergence; and virtual vs. vertical integration.

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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

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Large Insurer Says Cyber Attacks Are Becoming 'Uninsurable'

SecureWorld News

Cyber is the risk to watch, according to a Financial Times article in which insurer Zurich's top executive is quoted. What will become uninsurable is going to be cyber,” said Mario Greco, CEO at Zurich, one of Europe's biggest insurance companies, in the Dec. 26 article.

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Aflac virtualizes the customer enrollment experience

CIO Business Intelligence

The traditional in-person process of insurance agents meeting with prospective customers to discuss policies, sign paperwork, and load it into the company’s client/server system came to a complete halt. Because we are an insurance company, what we are is a promise on a piece of paper,” says then-CIO Richard Gilbert. “We

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Quick Resource Guide To Help Organizations Scale Healthcare Support During COVID-19

Forrester IT

Forrester has curated a list of companies that are delivering virtual care services and support for health insurers, healthcare providers, employers, and consumers during the COVID-19 pandemic. From self-triage to virtual care, these services allow healthcare organizations (HCOs) to screen […].

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Amazon adds new Prime benefit with One Medical virtual and in-person health care service

GeekWire

Amazon’s Prime One Medical membership benefit includes 24/7 virtual care through the service’s app. For $9 a month, or $99 a year, Prime members can get access to One Medical’s on-demand virtual care or in-office care at locations across the U.S. and pay for these visits with insurance or out of pocket.

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2017 Predictions: Big Data, Digital, and Virtual Care Key to Engage Healthcare’s Empowered Consumer

Forrester IT

The healthcare industry is changing rapidly as its consumers begin to demand more of the organizations from whom they receive care and insurance. In 2015, we saw the first big signal that the health insurance industry is pivoting from B2B to B2C-whether they're ready or not-as the percent of business served by group contracts dropped to 48%.

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