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Creating Knowledge-based CRM initiatives

Trends in the Living Networks

I am running a two-day executive program on Relationship Management for Financial Services in Kuala Lumpur on 28-29 January, organized by IBN International. Increasingly, the key client programs applied in corporate and insitutional banking and the CRM initiatives implemented in retail and private banking are coming together.

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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

Retail 102
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SAP and Nvidia expand partnership to aid customers with gen AI

CIO Business Intelligence

RAG optimizes LLMs by giving them the ability to reference authoritative knowledge bases outside their training data. “There are tons of documents that are not residing in an SAP system,” Herzig said.

SAP 115
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ChatGPT, the rise of generative AI

CIO Business Intelligence

ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like. These attributes make it possible for users to enquire about a broad set of information.

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OpenAI expands fine-tuning for tailored AI models

Dataconomy

Enhancing a model’s grasp on specific subjects, this approach not only enriches its knowledge base but also sharpens its proficiency in specialized tasks. Custom Models Program is getting expanded OpenAI’s announcement doesn’t stop with the fine-tuning API.

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OpenAI can translate English into code with its new machine learning software Codex

The Verge

In demos of Codex, OpenAI shows how the software can be used to build simple websites and rudimentary games using natural language, as well as translate between different programming languages and tackle data science queries. This is fine in our little demo, but it says a lot about the limitations of this sort of program.

Software 143
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Free chapters to four books on the future of relationships, networks, organizations and work

Trends in the Living Networks

The four books I have written so far – Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds – are linked by a number common themes. It continues to be used by professional firms in developing their client relationship programs.

Network 84