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How virtual assistants will build knowledge-based relationships based on trust

Trends in the Living Networks

Much of this is of course not new, I wrote about the rise of contextual search in 2011, and more recently about the massive opportunity for virtual assistants. Once virtual assistants understand not just us but the context for our questions and interactions they will become increasingly valuable to us.

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ServiceNow offers virtual agent to assist with generative AI

CIO Business Intelligence

Only last month ServiceNow rolled out its first generative AI tools: the ServiceNow Generative AI Controller for connecting large language models (LLMs) to its software automation platform, and Now Assist for Search, which uses those LLMs and an enterprise’s own data to generate natural language responses to queries made in a virtual agent.

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Sharing my life story from a virtual perspective

Trends in the Living Networks

Last week on The Virtual Excellence Show our scheduled guest was not able to make it at short notice, so I thought it would be a good opportunity for me to share my own life story and how it relates to the virtual. Hi, welcome to The Virtual Excellence Show. So I thought it’d be worth sharing my story of the virtual.

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BMC Helix: Leading the charge in Generative AI-driven enterprise service management

CIO Business Intelligence

End-users will be able to communicate with virtual agents in a completely natural way, and the AI will not only be able to understand the queries but will also place that understanding within a larger context to provide human-like answers. But generative AI can go well beyond scanning the knowledge base.

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How traditional and generative AI are transforming Enterprise Service Management

CIO Business Intelligence

With generative AI, ESM platforms could not only understand the context of a user request in natural language but also comb through multiple knowledge bases to provide much more than links to information. Users will see better search, better answers, and a more human-like virtual agent. HelixGPT will provide action.”

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5 ways AI is showing promise as a decision-maker

CIO Business Intelligence

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. Supply chain logistics Optimizing supply chains is a daunting task because of the number of variables involved.

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1&1 contracts Rakuten for German 5G Open RAN network

TM Forum

Its choice of partner to build a virtualized Open RAN 5G network points to Rakuten’s potential to shake up the telecoms industry. Rakuten, which also started life as an MVNO, went into commercial service with its fully virtualized cloud-native OpenRAN mobile network in April 2020 in Japan. based virtual and Open RAN company.

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