Americas

  • United States

Asia

rob_enderle
Contributor

Real Messenger: The birth of an industry-centric social network?

opinion
Jul 28, 20224 mins
Collaboration SoftwareFacebookProductivity Software

One of the problems with social networks is that they tend to be broad and unfocused, which isn't ideal for business. That's why Real Messenger might be onto something.

social network of simple figures and their connections
Credit: Thinkstock

After meeting with Real Messenger execs this week, I’ve decided the company has come up with something with implications well beyond the real estate market it’s currently focused on: a social network that’s actually useful for business. The big problem with current social networks is that they try to be everything to everyone and, instead, fail to really focus on anyone for anything. Facebook, for instance, does have groups. But they are moderated by users, aren’t targeted by developers to create unique and powerful experiences, and live under the same rules and annoyances that plague the rest of the service. 

Real Messenger, in contrast, is a social network focused only on the real estate market. It does a far better job of serving that market than Facebook, or any general social network can, because it was created by real estate agents for real estate agents and customers. It is generally better to have a tool created by those who will use it than a universal tool that, by nature of its universality, can’t focus on a market or individual use case. 

Let me explain what Real Messenger is, and what it could evolve into.

Real Messenger: The real estate social network

In a general social network, you have a lot of groups that are partially moderated by users and partially moderated by the service provider but with no real connection between the developers of the tool and those that use it. This leads to outcomes, like Facebook, that are clearly suboptimal if you want to make progress.

Real Messenger was jointly developed with some of the top realtors in the US to better connect real estate agents and people with the properties they might want to sell or buy. While the company currently is self-funded and pre-revenue now, its unique focus on bringing buyers and sellers together virtually is unique.

The user scrolls through properties and marks the ones they like. Over time, Real Messenger uses artificial intelligence to look at that information and discern what architecture and features the user wants  to better serve up properties that are uniquely attractive. 

Right now, it appears to mostly focus on very expensive, single-occupancy homes or plots (one property in my feed was an island going  for $100 million). The app also serves somewhat as a realtor dating service by helping users find a realtor who works with properties like they want to sell or properties with unique appeal.

This reduces the amount of time needed to find a property, better assures that it will be the ideal property for you, and potentially increases the sales price (by attracting more would-be buyers). Though it is rudimentary now, it could serve as a precursor for the future of social networking. 

Data is key

The service is young now, but once it’s in wide use the data it collects on prospective buyers and sellers could dramatically change how homes are sold. For instance, it could provide a tool that presents you with a virtual perfect home (that could eventually be placed in the metaverse) and then do a world-wide search to find a property as close to your ideal as possible. And, based on what it knows about your past real estate engagements, it could help find the perfect agent for you in terms of knowledge and personality. (It could also identify problem clients and help real estate agents figure out how to avoid any related problems.) 

This also suggests how social networks could evolve. They would differ significantly from the world-domination approach of the big-league players toward more localized, specialized services that better meet the needs of a targeted group. Imagine an auto messenger, boat messenger, a gun messenger, or private plane messenger keeping buyers engaged with interesting products for sale until they’re ready to buy or sell — and then pivoting to make that sale fast and easy. 

Real Messenger is just one example. As we apply AI to the social networking problem, the opportunity to improve sales close rates, boost customer satisfaction, and capture more useful market information will be unprecedented. In addition, should this approach become successful, more services will pop up. And while targeted services like this are no threat to the likes of Facebook, collectively they could make Facebook redundant and force a needed change — social networks currently lack necessary focus, in my opinion — for a more powerful social networking future. 

While Real Messenger is nascent and still has a lot of growing to do, it points to a future of social networking that’s focused like Real Messenger instead of broad-based offerings like Facebook that struggle with anything approaching focus. 

rob_enderle
Contributor

Rob Enderle is president and principal analyst of the Enderle Group, a forward looking emerging technology advisory firm. With more than 25 years’ experience in emerging technologies, he provides regional and global companies with guidance in how to better target customer needs with new and existing products; create new business opportunities; anticipate technology changes; select vendors and products; and identify best marketing strategies and tactics.

In addition to IDG, Rob currently writes for USA Herald, TechNewsWorld, IT Business Edge, TechSpective, TMCnet and TGdaily. Rob trained as a TV anchor and appears regularly on Compass Radio Networks, WOC, CNBC, NPR, and Fox Business.

Before founding the Enderle Group, Rob was the Senior Research Fellow for Forrester Research and the Giga Information Group. While there he worked for and with companies like Microsoft, HP, IBM, Dell, Toshiba, Gateway, Sony, USAA, Texas Instruments, AMD, Intel, Credit Suisse First Boston, GM, Ford, and Siemens.

Before Giga, Rob was with Dataquest covering client/server software, where he became one of the most widely publicized technology analysts in the world and was an anchor for CNET. Before Dataquest, Rob worked in IBM’s executive resource program, where he managed or reviewed projects and people in Finance, Internal Audit, Competitive Analysis, Marketing, Security, and Planning.

Rob holds an AA in Merchandising, a BS in Business, and an MBA, and he sits on the advisory councils for a variety of technology companies.

Rob’s hobbies include sporting clays, PC modding, science fiction, home automation, and computer gaming.

The opinions expressed in this blog are those of Rob Enderle and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.