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The Three Ways Companies Value Customer Success Programs

Forrester IT

In the three years since publishing our first report on the customer success discipline’s relationship to customer experience management, I’ve had many conversations with Forrester clients about bringing customer success management into a business. where should the program report) to […].

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Chicago Police Started Secret Drone Program Using Untraceable Cash: Report

Gizmodo

The Chicago Police Department started a secret drone program using untraceable money seized in drug raids and other criminal investigations, according to a bombshell new report from the Chicago Sun-Times. Read more.

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2024 Security Recommendations: Tackle Change Head On

Forrester IT

We recently published the Top Recommendations For Your Security Program, 2024 report for CISOs and other senior cybersecurity and technology leaders. The theme for our annual recommendations report this year centers around the importance of anticipating and leading change.

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Inrix to acquire Portland startup Ride Report, which helps cities manage mobility programs

GeekWire

(Ride Report Image) Transportation software company Inrix acquired Ride Report , a Portland, Ore.-based Founded almost nine years ago, Ride Report serves more than 75 public agencies across three continents. Ride Report co-founder William Henderson is a former engineer at Square and Apple.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue.

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Top 10 AI graduate degree programs

CIO Business Intelligence

News & World Report ranks the best AI graduate programs at computer science schools based on surveys sent to academic officials in fall 2022 and early 2023 in chemistry, computer science, earth science, mathematics, and physics. Here are the top 10 programs that made the list that have the best AI graduate programs in the US.

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Google awarded $10 million in bug bounties last year, the second highest in the program's history

TechSpot

Google says that the $10 million it paid out via its Vulnerability Reward Program went to 632 researchers from 68 countries who discovered and reported vulnerabilities in the company's products. Read Entire Article

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The ABM Benchmark Survey

In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.

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The Forrester Wave™: AI/ML Platforms: Vendor Strategy, Market Presence, and Capabilities Overview

As enterprises evolve their AI from pilot programs to an integral part of their tech strategy, the scope of AI expands from core data science teams to business, software development, enterprise architecture, and IT ops teams. The Forrester Wave™ evaluates Leaders, Strong Performers, Contenders, and Challengers.

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Maximize Productivity and Simplify IT Management with Conversational AI

From drafting a stock trading program, to creating a SQL query to model data, there are practically no limits to the applications of the AI language model assistant. At ManageEngine, we have been working on our own AI-assistant, Zia.

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

If you were to ask an E-commerce Product Manager what they would do to increase retention, they might suggest improving engagement by personalization/gamification, or by introducing loyalty programs. While these are both fantastic answers, they fail to acknowledge one important issue.