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Make call center number testing central to your quality assurance planning process

Spearline Testing

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. Measure Results & Feedback. Automate where possible. New to Spearline?

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The Increasing Demand for Telecoms During a Pandemic

Spearline Testing

“The demand for telecommunications services during the COVID-19 pandemic, for both business continuity and personal reasons, has never been greater.” Network providers adjusted to the increasing customer demand, prompting the Chinese government to label telecommunications an essential service.

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The 10 highest-paying industries for IT talent

CIO Business Intelligence

But you’ll also find demand for quality assurance, DevOps, technical support, and software sales engineers. Telecommunications IT jobs are a natural fit for the telecommunications industry, given that it is fully dependent on technology. Average salary: US$118,498 Increase since 2021: +3.6%

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Understanding The Challenges Telco's Have Faced During COVID-19

Spearline Testing

Dan kicked things off by stating that all the difficulties seen by the telecommunications industry during the COVID-19 period have been unprecedented. ’ In the early stages of the pandemic, Hayes shared – telecommunications networks around the world struggled. ” *Article originally published on UCToday.

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Reduce your problem management costs with Spearline's Voice Assure RealTime.

Spearline Testing

Managing telecommunications networks, call routing and dial plans can be challenging. Fortunately, Spearline Voice Assure - RealTime delivers fantastic value in this complex space. Read more about the features and benefits of Voice Assure and Voice Assure Realtime here. Something has gone wrong! New to Spearline?

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The Beginner’s Guide to Call Center Testing

Spearline Testing

Spearline’s Voice Assure Interstate is an automated, always-on testing tool that accomplishes that task by originating calls from any state and monitoring key call quality components, such as connectivity, voice quality, DTMF transmission, and CLI information. So why not let Spearline carry some of that load for you?

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DTMF issues have nowhere to hide with toll free and local number testing

Spearline Testing

Dual-tone multi-frequency tones, or DTMF, is a nearly 60-year telecommunications mainstay recognized worldwide. The end of the line Spearline’s Voice Assure toll-free number testing and local number testing suite represent the end of the line for DTMF problems. What is DTMF? New to Spearline?