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Quality Assurance Unleashed: A Comprehensive Guide for Editors

Kitaboo

Embracing evolving tools and methodologies is key to strengthening your editorial prowess. It requires an unwavering commitment to quality assurance. In this comprehensive guide, we delve into the intricacies of quality assurance processes and techniques with the aim of elevating the educational content you provide.

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Quality Assurance in Education: Editorial Oversight and Beyond

Kitaboo

Quality assurance in education serves as a crucial foundation, ensuring the delivery of impactful learning experiences for students. While most people associate quality assurance with editorial oversight, it goes beyond just that. Here are reasons why quality assurance in education is paramount.

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Measuring KPIs to Improve Call Center Quality Assurance

Spearline Testing

Passing the test Call center KPI tracking often involves exhaustive call testing; voice call quality testing, call connection testing, remote agent connection testing , latency testing, and symmetrical and asymmetrical collaborative tool testing, to name but a handful. Net Promoter Score (NPS) This is the big one. The gold standard.

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Make call center number testing central to your quality assurance planning process

Spearline Testing

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. Implement a regular QA planning cadence. Measure Results & Feedback.

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testRTC – Testing, monitoring and support

Spearline Testing

About Us Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice and communications services. See why testRTC , is the world’s most powerful WebRTC testing and monitoring platform, for companies serious about WebRTC!

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AI Dubbing: What is it, best tools, and more

Dataconomy

This article will delve into what AI dubbing is, its growing popularity, and the top AI dubbing tools that simplify content creation and enhance accessibility. Lastly, AI dubbing enhances localization quality, ensuring that dubbed versions stay true to the original audio, providing an enriched viewing experience.

Tools 81
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Provider Selection: The new troubleshooting tool for Voice Assure Realtime

Spearline Testing

Previously, when a problem arose, we were able to test the number from various fixed-line and mobile networks using our backend tool, something that wasn’t exposed to you directly via our self service portal. Once we conducted our own tests using this tool, we then shared them with you. So why wait? New to Spearline?

Tools 78