Return on investment for unified communications

Spearline Testing

Return on Investment: Unified Communications (UC) providers must ensure that their resources are being used efficiently. Proactive identification of technical issues has led to improved service quality and reliability, and to considerable cost savings for UC providers around the world.

DTMF issues have nowhere to hide with toll free and local number testing

Spearline

Contact centers and unified communications services that rely on DTMF need to know that their calls are connecting properly and that their customers are getting through to the correct departments. You can verify DTMF functionality across our entire Voice Assure product platform.

Understanding The Challenges Telco's Have Faced During COVID-19

Spearline

“Something as simple as Internet bandwidth on the home internet connection now had a significant bearing on the quality of service that they could provide to their customers.” ” He did note that one of the dynamics discerned during this period is a drop off in audio quality.